SHOROUK YEHIA MOHAMED ELSHIEKH

Mobile: 010*-***-****

E-mail: ac3kis@r.postjobfree.com

Address: ** ***** ******** ******* **. off Abbas El-Akkad St., Nasr City. Date of birth: 5th August 1993

Marital Status: Single

EDUCATION & QUALIFICATIONS:

September 2011 – September 2015

Ain Shams University, Faculty of Commerce English Section (Accounting Department). o Bachelor Degree, Grade: B (Good).

November 2015

Excel fundamentals & Advanced Excel Course at the Information System Institution.

May 2016

Telephone Etiquette & How To Be Photogenic On Phone Training Program, That’s supervised by Atease Incorporation, International Protocol & Etiquette Institute; Ohio, USA. EMPLOYMENT HISTORY:

February 2016 – April 2017 Emirates NBD Bank

Customer Service Representative at Emirates NBD (Call Center).

June 2014 – October 2014 Login International

Tele- Sales Agent at Login International Call Center.

September 2013 Mate Way Group

Sales Representative at Mate Way Group.

ACHIEVEMENTS:

o Agent of the Month Award for May 2016 at Emirates NBD Bank. o Top Achiever Award for June & July 2016 at Emirates NBD Bank. TRAININGS:

o Summer Training at the “United Bank” in July 2014. o Marketing at Friends Club student activity Ain Shams University. LANGUAGES:

o Arabic: Mother tongue.

o English: Very good (writing, speaking, reading). OBJECTIVE:

Seeking an entry-level position whereby I can gain experience, my interpersonal and communication skills could be applied, and where my studies capabilities could be of benefit. SKILLS:

o Ability to work within a team effectively.

o Ability to analyze and solve problems.

o Very good working knowledge of all Microsoft Office packages. o Very good communication skills.

o Very analytical and details oriented.

o Adaptable, collaborative and flexible.

o Super organized and time management.

o Ability to respond to time frames and deadlines. o Ability to work under pressure.

HOBBIES:

o I am very keen about travelling and visiting new places. o I enjoy solving puzzles and socializing with friends and family.

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