Medical Administrative Assistant

Melissa Kyle-Rodriguez

Email:*******.****@*****.***

Contact: 347-***-****

Professional Profile

Multilingual Medical Support Specialist with 15 years of health care experience with sound knowledge of medical procedures and technical support amid clerical and computing skills.

Professional Experience

Prime Staffing Agency-Per Diem

Hospital for Special Surgery/Orthopedic Surgery/Sports Medicine/Pediatrics-Floater New York, NY

Medical Secretary 2/2017-Present

As a “Floater” duties are to provide Administrative and/or Clerical coverage per assignment

Prime Staffing Agency-Per Diem

Hospital for Special Surgery/Department of Rheumatology New York, NY

Medical Secretary 10/15-1/2017

Obtained all patient information at point of contact, entered information accurately into EPIC

Scheduled appointments, placed electronic orders for prescription renewals and procedure approval

Attained prior-authorization for medications, high volume communication with specialty pharmacies and insurances

Scanned patient’s most recent office visit notes, labs, imaging, insurance, all inquiries into EPIC

Answered high volume calls in a professional and pleasant demeanor

Prime Staffing Agency-Per Diem

Hospital for Special Surgery/Pediatric Pre-Op Department New York, NY

Office Manager 06/15-10/15

Arranged and scheduled Pre-Operative appointments with surgeon’s office

Scheduled Pre-Operative consultations and testing with specialist prior to appointments

Collected all necessary information for preparation of charts such as tests, notes and surgeon’s orders

Supported and communicated with physicians, nursing staff and other team members

Verified, canceled and rescheduled appointments

Answered multi-line telephone in a professional manner, directed calls and acquired accurate messages

Scanned all patient’s information into MMF system proficiently prior to surgery

Arranged monthly Resident Rotator training with assigned participants

Generated discharge letters for PCPs

Sorted, routed incoming mail, responded to correspondence accurately and prepared outgoing mail

Managed three physician’s schedules and calendars

Collected copayments, prepared daily deposit and reported to cashier

Entered in-patient and out-patient billing into the Climacs system in a timely matter

Mount Sinai/Beth Israel Medical Center-Dept. of Colorectal Surgery New York, NY

Medical Secretary/Administrative Assistant II 06/12-02/15

§Scheduled surgical events such as procedure laterality, equipment, admission and anesthesia type

§Applied medical terminology to ICD & CPT codes and procedures

§Arranged pre-testing appointments, examinations, verified benefits/insurance via prior authorization

§Recorded patient information into EMR accordingly

§Communicated with patients and families to provide answers

§Assisted with translation

§Answered multi-line telephones, directed calls and took messages

§Typed memos, letters and other correspondences

§Opened, sorted, routed incoming mail, responded to correspondence and prepared outgoing mail

§Managed 2 physician’s calendars

§Supported and communicated with physicians, nursing staff and other team members

New York Presbyterian Hospital/Columbia University-Division of Plastic Surgery New York, NY

Medical Office Administrative Assistant 02/08-09/10

§Aided patients through scheduling, consultation, surgery preparation and follow up

§Scheduled Surgeries into OR Scheduler

§Arranged pre-operative testing and obtained prior-authorization, pre-certification for all procedures

§Liaison to physicians, insurance companies and billers to ensure efficiency

§Met and greeted patients and visitors

§Managed extensive paperwork and electronic records

§Scheduled physicians meetings, lectures and travel arrangements

§Provided administrative support in fast-paced setting

§Managed office inventory, medical supplies and surgical instruments

New York Presbyterian Hospital/Department of Medicine Riverdale, Bronx, NY

Medical Secretary 12/99-09/07

Met and greeted patients and visitors

§Scheduled and confirmed appointments

§Obtained medical history, referrals, prior authorizations and certifications

§Managed physician's calendar, travel arrangements and phone correspondence

§Assisted biller by entering encounter information into Medisoft

Education

Ashford University Online: BA in Health Science and Wellness-Present

Miami-Dade College Medical Campus attended 1994-1996

Software and Skills

Eclipse • Epic • ECW • ICD-10 • CPT •Medisoft • IDX • Webcis • Kronos • Crown • Eagle • Medical Terminology • Microsoft Office Suite

Bilingual (Spanish & English) • Conversational Italian, Portuguese & French

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