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Business Management

McKinney, Texas, United States
December 02, 2017

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Kimberly Lynn Balog

**** ****** *****

McKinney, TX 75071



Results-oriented administrative professional with extensive experience in creating and delivering presentations, public speaking; organizing and multitasking. Exceptional ability to interact with high-profile clients and handle confidential information in an efficient and discreet manner. Demonstrated skill with working efficiently under pressure in a high-paced atmosphere. Excel at communicating effectively across a wide range of internal and external clients. Recent MBA graduate in business management, research and analytics.


Microsoft Applications: Word, Excel, Power Point, and Outlook

Research and Analytics: Trends, Applications, i.e., cloud computing

Data Entry; 70+ wpm alpha; 36 wpm numeric


Burnett’s Staffing, Dallas, Texas July 2017 – Present

Handle various short-term assignments in last-minute requests

Assign to answering multi-line telephones

Direct incoming calls and foot traffic to correct department

C&J Energy, Midland, Texas

Energi Personnel/Receptionist October 2016 – May 2017

Answer incoming multiline telephones in order to manage and direct information contributing to efficient flow of critical information and reducing interruptions in information supply chain.

Creating inventory database easily accessible to field workers to maximize use of equipment on site reducing wasted time and cost of implementation by 50%

Assisting with software integration of SAP 2017 streamlining best practices

Midland Country Club, Midland, Texas

Night Time Receptionist August 2015 - January 2016

Collected and documented information for special events, cancellations, and interacted with host to ensure efficient seating and dining events are executed smoothly.

Updated events calendar and events board every night to reflect upcoming activities, meetings, and planning conferences.

Answered night telephones in order to receive and document reservations for dinner.

State Farm Insurance, Dallas, Texas

Word Processor March 2006 - June 2008

Transcribed dictation, such as medical reports for litigation cases

Created letters critical for clients and customers’ insurance products to ensure service level agreement remains at 100%

Completed inspections reports on auto and home for pending client cases in order to provide the best service and policy value.

Assisted in training incoming temporary employment to reduce downtime of permanent employees by 50% by teaching skills acquired while in this roll.

Service Technician II – Transportation, Company Cars January 2008 - 2009

Handled several projects and tasks on tight deadlines covering numerous diverse tasks freeing team leaders to perform their work more efficiently

Daily maintenance of accounts payable/spreadsheet balancing resulting in shorter time compensating vendors and customers reducing turnaround time by up to 80%.

Maintained registration tags and insurance cards on all 1500 fleet of company cars across the state, reducing the number of toll tag, expired tag, and insurance violations by 50%.

Reservation setting and customer service on in-house fleet provided to ensure reliable transportation to and from meetings for State Farm employees, supervisors and district managers.

Service Technician II – Document Storage/Records Retention April 2009 – November 2012

Supervised maintenance of company records i.e. claim files, HR employee shields, accounting records, maximizing record retention compliance.

Inventory audit team; assisted in major record pull requested from Corporate; major logistics specifications for superior service agreement level in highly confidential litigation.

Managed daily record pull requested by claims adjusters and agencies in order to conduct business with clients; 100% service level agreement maintained.

Supervised weekly and monthly maintenance of major equipment; forklift, stock puller, and pallet rider.

Claims Adjuster – Dallas Operations Center November 2012 - August 2013

Update customer contact information on file, gather facts of loss, review deductible and coverage, schedule auto repair appointments

Arrange inspections at remote locations closest to customer for convenience

Set up car rentals as needed to assist with customer satisfaction

Received training at Corporate in Springfield, Illinois; received Claims Adjuster license in all lines.


Colorado Technical University, Colorado Springs, CO

Master of Business Administration (MBA), 9/2016

Graduated Cum Laude


Toastmasters International, 1996 - present

Provide exceptional presentation skills while preparing and delivering vital information for new members to strengthen confidence, enhance member delivery, and provide positive feedback in a safe environment.


Advanced Communicator – Silver

Awarded for completing over 30 speeches from novice, to intermediate and advanced speeches; speeches delivered at many different clubs in the surrounding area.

Judged speech contests to maximize rule compliance and ensure complete confidential vote casting.

Advanced Leader - Bronze

Accomplished in 2011 completing over 10 presentations on various topics; completing high profile leadership projects such as setting up and catering to over 400+ members at the Leadership Institute.

Delivered a full size classroom module to enhance and promote speaking skills for all students from beginning to advanced level.

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