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Active Directory Customer Service

Location:
El Paso, Texas, United States
Salary:
52000
Posted:
December 02, 2017

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Resume:

***** ***** ** *******, ** *****

915-***-****

ac3kh4@r.postjobfree.com

Jacob Montes

Summary

Experienced Computer Systems Analyst with diverse industry experience to include Banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis.

Experience

01/2017-07/2017 Cerner Corporation Salt Lake City, UT

Consultant

Software: Population Health Revenue, Cycle Continuum of Care, Common Health Alliance, SCCM Console, Healthcare Management System

Active Directory, Asset Management, Cable, Computer Literacy, Correctional, Customer Service, Deployment, End User Design, Hardware, Mobile Device

Active Directory Assistance New Software training Remote desktop assistance side-by-side assistance VPN access Video Conference (VC) system

Migrate, reimage, set up and support new offices,

Single Sign On Programming Forms recommend permanent fixes to identified issues Demonstrate new technology to end users

Review all standard operating procedures related to the systems and provide recommendations for update as needed and as procedures evolve

Assisting new PSR’s with new hospital EMR software to assist current and new patients:

01/2016-12/2016 Collabera (Amerigroup) El Paso, TX

Field Engineer (Administrator)

Software: SCCM Console, Population Health Revenue, Cycle Continuum of Care, Common Health Alliance

Imaging repair and configuration through SCCM console Desktop assistance via onsite visits as well as VPN access Video Conference (VC) system

Migrate, reimage, set up and support new offices

Patching, backups and monthly server maintenance

HP printer devices Xerox network copier Conference room audio visual display system

Active video system (including servers) Mitsubishi video displays

OS/desktop configuration and peripherals

Office 2013 Suite MS OS versions 7 81 and 10 Desktop COTS application support (ie Adobe)

Active Directory users and computer administration, with Group policy instruction

Perform desktop imaging as needed Including data migration Answering end user IT questions Create/assign trouble tickets for all Service/ maintenance requests through JOC outage log

Perform re-key of secure STE and Viper phones assist users in placing and receiving secure STE or Viper calls

Manage cabling additions, changes and removals in accordance with agency network standards Document when changes are made

Active Directory, Asset Management, Cable, Computer Literacy, Correctional, Customer Service, Deployment, End User Design, Hardware, Mobile Device

Comply with Sensitive Compartmented Information Facility (SCIF) physical and logical security standards

Recommend permanent fixes to identified issues

Demonstrate new technology to end users Other specialized support equipment as required

Review all standard operating procedures related to the systems and provide recommendations for update as needed and as procedures evolve

04/2014-07/2016 Vista College Las Cruces, NM

Desktop Support

Instruction in A+, NET+, Windows environments with real world experiences

Active Directory users and computer administration, Group policy issues Manage desktop imaging as needed to include data migration Answering end user IT questions

Server 2012 install and maintain for the College, as well as 2012r2, Windows 7, Windows 10 installations to user cpu

Designated laboratory for p.c. troubleshooting, repair, and construction

Glow Networks 06\2013-11/2013

Drive Tester

Satellite Remote satellite location testing to include signal quality and direction

DWDM Optimization, Knowledge Transfer Services

DISYS Inc.

11/2012-05/2013

Desktop/Technical Analysis Sr. Specialist

Desktop Support Novell Client Active Directory/Single Sign On Novell Zenworks

Windows 98 2000 XP Windows Vista Windows 7 Novell Netware Microsoft Exchange Zenworks Imaging Microsoft Office Applications AS 400/PBAR PACS/HPF System Applications MacAfee/ EPO Agent

.NET Frame work

Cerner Applications WAVE radio console software operations MC-2500 and MC-3000 desk set controllers, Desk top phones as well as Back up telephone equipment

Secure STE and Viper phones Amerigroup System Administrative privileges for El Paso/ office to include but not limited to pc imaging, repair, and configuration through SCCM console

Desktop assistance via onsite visits as well as VPN access Video Conference (VC) system HP printer devices Xerox network copier Conference room audio visual display system Active video system (including servers) Mitsubishi video displays

OS/desktop configuration, and peripherals Office 2013 Suite MS OS versions 7 81 and 10 Desktop COTS application support (i.e. Adobe)

Active Directory users and computer administration Group policy issues Perform desktop imaging as needed Including data migration Create/assign trouble tickets for all, service/maintenance requests through JOC outage log

Recognize main telephone circuit issues and recommend exercising the appropriate customer redirect options Perform re-key of secure STE and Viper phones assist users in placing and receiving secure STE or Viper calls

Perform cabling additions changes and removals in accordance with agency network standards, document when changes are made Comply with Sensitive Compartmented Information Facility (SCIF) physical and logical security standards Recommend permanent fixes to identified issues

Demonstrate new technology to end users Other specialized support equipment as required Review all standard operating procedures related to the systems and provide recommendations for update as needed and as procedures evolve

The Sage Group

02/2011-09/2011

Instructor

A+, Microsoft Word Excel, PowerPoint, Fiber Optics Responsibilities include Instruction of numerous aspects pertaining to but not limited to Microsoft Software applications and training certifications

Rays Voice & Data Lead Technician

02/2011-09/2011

Responsibilities included the installation of new cable system for Wal-Mart markets to include new servers, Racks, Patch panels Fiber back-bones and CISCO switches

Answering end user IT questions Create/assign trouble tickets for all, service/maintenance requests through JOC outage log

Perform cabling additions, changes and removals in accordance with agency network standards Document when changes are made

Comply with Sensitive Compartmented Information Facility (SCIF) physical and logical security standards Recommend permanent fixes to identified issues Demonstrate new technology to end users Other specialized support equipment as required Review all standard operating procedures related to the systems and provide recommendations for update as needed and as procedures evolve

Adecco

10/2010-12/2010

Help Desk Associate

Desktop Support: Computer programming computer re-imaging printer maintenance and minor cleaning Server installation and maintenance

Desktop Support: Answering end user IT questions Create/assign trouble tickets for all service/maintenance requests through JOC outage log

Perform cabling additions changes and removals in accordance with agency network standards document when changes are made

Comply with Sensitive Compartmented Information Facility (SCIF) physical and logical security standards Recommend permanent fixes to identified issues

Review all standard operating procedures related to the systems and provide recommendations for update as needed and as procedures evolve

Berg Electric

07/2010-10/2010

Cable Technician

Installation and termination of category 6 cables as well as fiber optic cable throughout several buildings The construction and application of Computer closets including: Cable Rack Cable management trays Power over Ethernet (POE) Fiber Optic Interconnection Units LIU Patch Panels horizontal and vertical ladder racks to support service loops inside closets

A1 Fire Security Ft Bliss

04/2010-07/2010

Network Administrator

Configure the installation and termination of category 6 cables as well as fiber optic cable throughout several buildings The construction and application of Computer closets including: Cable Rack Cable management trays Power over Ethernet (POE) Fiber Optic Interconnection Units LIU Patch Panels horizontal and vertical ladder racks to support service loops inside closets

Radio Programmer

06/2009 - 04/2010

Ft Bliss- Motorola: Radio programming as well as Motorola Base station installation and maintenance at various locations as well radio vehicle maintenance

American Systems (Federal Bureau of Investigation)

Wi-Fi Networking Engineer

09/2008-05/2009

Installation and termination of category 6 cables as well as fiber optic cable throughout several buildings The construction and application of Computer closets including: Cable Rack Cable management trays Power over Ethernet (POE) Fiber Optic Interconnection Units LIU Patch Panels Superior Technologies (Harris Corporation)

Superior Technologies

Wi-Fi Networking Engineer

02/2007-05/2008

Installation and termination of category 6 cables as well as fiber optic cable throughout several buildings The construction and application of Computer closets including: Cable Rack Cable management trays Power over Ethernet (POE) Fiber Optic Interconnection Units LIU Patch Panels

Automatic Data Processing Client Technical Analyst (Desktop Support)

06/2006-12/2007

Active Directory, Asset Management, Cable, Computer Literacy, Correctional, Customer Service, Deployment, End User Design, Hardware, Mobile Device

Desktop Support: As a we would enter customers systems via Telnet/Modem and trouble shoot different problems and difficulties Unlock ports restart printers and assist clients with adding and removing users from the system as well as troubleshoot different printer issues from a printer not printing to it printing improper characters We assist clients with shutdown/restoration of their systems Troubleshoot system issues at a UNIX/LINEX level

Innovative Phone Services (IPS)

04/2005-6/2006

Along with fellow employees we are responsible for the construction and application of (LANS) Local Area Networks for our customers

Desert Communications

06/2004- 04/2005

Along with fellow employees we are responsible for the construction and application of (LANS) Local Area Networks for our customers

Business Skills Institute

01/1999- 06/2004

Along with fellow students we installed and maintained BSI LAN system at Business Skills Institute campus

Education

04/2005-05/2012

University of Phoenix Santa Teresa, NM

BCIS/NTC

Interests

Outdoor sports, Billiards, Life, Living, Discovering new places, adventures(Indiana Jones)



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