Restaurant supervisor or catering supervisor

Tahir Mehmood

Contact No. : +966-**-***-****

Email : *************@*****.***

OBJECTIVE:

I have related experience or some background in Banquets and customer service in Hotel and Catering with 13 Yrs. solid track records in Hotel related work, seeking better employment in a 3 star, 5 star Hotels working skills in customer relations. I work well under tight pressure situations and have been a systematic nature when working.

EXPERIENCE

King Abdullah University of Science & Technology (KAUST)

Coastline LLC, Thuwal, Jeddah

Restaurant Supervisor -April, 2011 to present:

King Abdullah University of Science & Technology (KAUST)

Tamimi Global Catering Company LTD,, Thuwal, Jeddah

Restaurant Supervisor -October, 2010 to April 2011 (0.5yrs)

Saudi Aramco, Dhahran,

Tamimi Global Catering Company LTD

Assistant Supervisor May 04, 2004 up to October 2010 (6yrs)

Responsibilities

Briefing of the staff before the operation.

Checking the table set-up, counter setup and all service area.

Scheduled check of all the staff.

Assist Capt. Waiter for preparation of the mis-en place all things / equipment for customer service.

Checking with customer to ensure that they are enjoying their meals and take action to correct any problems.

Assist customer at all time, receive complains and make immediate actions.

Knowledge of the menu, ingredients and how each item is prepared.

Being polite, courteous, and prompt.

Knowing how to answer or fix a complaint.

Working well with others.

WORK EXPERIENCE IN PAKISTAN:

Regenct Plaza (5 star hotel), Karachi, (Pakistan)

Senior Waiter - June, 2002 to April 2004 (2.2 yrs.)

Army Club, Karachi (Pakistan)

Waiter - January, 2001 to March, 2002 (1.2 yrs.)

Hotel Holiday Inn, Karachi, (Pakistan)

Room Service - August, 1999 to October, 2000 (1.2 yrs.)

Responsibilities:

Preparation of the mis-en-place, all things / equipment in the dining for customer service.

Fine dining service, checking of table set up, serve the meals based to the food that guest order or as instructed.

Familiarity to the price list menu, checking the bill of guest, KOT to cash invoice, cashiering.

Involved in outside catering business, table preparation, skirting, food handling and kind of service as instructed.

Explaining how various menu items are prepared, describing ingredients and cooking methods, informing customers of daily specials, preparing checks, presenting menus to patrons and answering questions, making recommendations upon request.

Monitor & removing dishes and glasses from tables or counters and taking them to kitchen for cleaning, serving food and beverages to patrons, preparing and serving specialty dishes at table as required, and stocking service areas with supplies such as coffee food, tableware and linens.

Collecting payment from customers, writing food orders on order slips, entering orders into computers

Daily specials cleaning tables or counters by filling salt and pepper, sugar, cream, condiment, and napkin containers, stockings service areas,

Escorting customers to their tables.

Prepared hot, cold and mixed drinks for patrons.

Making sure the paying customer has at least a satisfactory dining.

Making sure the dining room is presentable.

Performing side work tasks, and some cleaning.

EDUCATION:

Higher Secondary Certificate – 1997-1999

D.J College, Karachi, Pakistan

TRAININGS:

HACCP Level -2

Diversy USA (KAUST-Thuwal)

Customer Dealing Relation Training Course- May 2004

Saudi Aramco, Dhahran.

SPECIAL SKILLS:

Basic Knowledge of Business Software such as Microsoft Office.

Ability to learn fast, develop good understanding and adjust to new surroundings to follow instructions / procedures and to complete the job on time, able to work with multinational staff, can work independently, to communicate well with people.

Internet Savvy (E - mail, etc.)

Learned the importance of hard work at an early age.

PERSONAL:

Date of Birth : 01st April, 1982

Nationality : Pakistan.

Marital Status : Married

Languages Known: English, Urdu, Hindi, and Arabic.

Reference: on request

(Tahir Mahmood)

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