Manager Management

DAVID FRIED (***) ***–**** • **********@*****.*** • Weston, FL 33331

https://www.linkedin.com/in/david-fried-84ab5228

BUSINESS OPERATIONS LEADER

P&L Leadership Project Management Business Planning & Analysis

Versatile, customer focused Director of Operations, driving business excellence through lasting client relationships. Skilled in leading people and projects in fast-paced, high-pressure environments.

SKILLS & COMPETENCIES

Operations Management Client Relationship Management Business Development Strategic Planning

Inventory Management Procurement Process Development Workflow Management Talent Management

Vendor Management People Development Training Microsoft Word, Excel & PowerPoint Salesforce.com

PROFESSIONAL EXPERIENCE & SELECTED ACHIEVEMENTS

DECISIONQUEST: Hollywood, FL 2014–2017

DecisionQuest is a national trial consulting firm, providing attorneys with comprehensive trial graphics, jury consulting, and trial analysis services.

Director of Operations

Oversaw South Florida branch, with P&L responsibility for managing full scope of day-to-day business operations, including direction of production of specialized courtroom graphics, presentations, and display tools; project management; client consulting and relationship management; business development; inventory; and quality control. Supervised graphic artist and a team of courtroom Presentation Specialists on assignments.

Developed and grew branch from inception to viable business entity, establishing operations, systems, vendor network, and clientele.

Project managed conceptualization and development of display tools and presentations for 200+ trials. Provided creative direction and collaborated with graphic artist to deliver powerful, effective visual aids.

Grew diverse clientele of leading law firms through application of consultative client approach, providing value-added services and utilizing CRM tools to build and implement targeted marketing campaigns.

Established new client base for trial graphics services by leveraging DecisionQuest’s existing and potential clients for core jury consulting business, enabling synergies and adding customer value.

Implemented localized pricing and business strategies. Analyzed market conditions and influenced executive leadership to adopt regional pricing models ensuring competitiveness and business viability.

RLM TRIALGRAPHIX, INC.: Miami, FL 1999–2014

TrialGraphix is the nation’s largest provider of litigation graphics and technology services.

Miami Branch Operations Manager

Directed $5.2M Miami branch with fast-paced 24/7 operations and diverse team of 20 including Account Manager, Design Consultants, Graphic Artists, Copy Editor, Drivers, Production Specialists, and Receptionists. Held dotted line responsibility for interoffice operations management and project coordination with 8 locations across United States. Managed P&L, vendor relations, project workflow, creative process, and client relations.

RLM TRIALGRAPHIX, INC., continued

Increased branch revenues 79% to $5.2M, while managing 100+ cases per month. Grew business through development of relationships with leading law firms and emphasis on outstanding service.

Developed high-performing Graphic Artists into leadership roles in Miami branch and other offices through training, mentoring, and creation of development plans.

Appointed by CEO to manage inventory, project planning, and resource allocation for all corporate locations, ensuring coordinated and efficient operations.

Expedited service delivery and increased collaboration between Miami office and 8 other locations via implementation of workflow planning processes streamlining resource sharing and reducing slack time.

Served as Project Manager on major tobacco litigation involving coordination between multiple law firms, a team of 15 project personnel, and generating $500K in annual revenues.

MARK VISION HOLDINGS INC. (DBA FUTURE TECH INTERNATIONAL): Miami, FL 1990–1999

Future Tech International is a global wholesaler, distributor, and exporter of computer products and components.

Vice President of Operations

After joining company as VP of Purchasing responsible for procurement of computer products for export to Latin American markets, promoted to direct corporate operations, with additional responsibility for managing inventory, account management, warehouse operations, and credit in role reporting to CEO. Oversaw professional team of 18 in addition to warehouse operations staff.

Guided organization through 500% growth, to over $500M in annual revenues. Scaled and accelerated operations to meet customer demands, and adapted strategies to unique country market conditions.

Collaborated with CEO on formulation of corporate business strategies, influencing product selection, inventory, and global business practices.

Negotiated inventory pricing and terms with major computer equipment OEMs, including Samsung, Hyundai, LG, and Quantum Corp.

Managed $30M corporate investment portfolio, analyzing and trading stocks and options with brokerage firms to maximize return on investment.

NONPROFIT LEADERSHIP EXPERIENCE

DEBBIE’S DREAM FOUNDATION: CURING STOMACH CANCER: Plantation, FL 2016–Present

Volunteer Leader

Collaborate in creation and execution of strategic fundraising programs, including golf tournament and formal gala event.

EDUCATION

UNIVERSITY OF FLORIDA: Gainesville, FL

Bachelor of Science Degree in Business Administration, Major in Marketing

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