Coordinator
Resume:
ANNA KOEHLER
*******@*****.***
Kansas City, MO 64106
OBJECTIVE: Seeking a positive, professional company to support administratively as well as provide excellent customer service. SUMMARY OF QUALIFICATIONS: 65 wpm. IBM proficient/MAC literate: Windows XP/Vista: Microsoft Word, Excel, PowerPoint, Photoshop, Android, Outlook and Internet savvy. Exceptional interpersonal and communication skills, highly client service driven and a resourceful problem solver. Well organized, pays meticulous attention to detail and able to multi-task efficiently in a demanding environment. Persuasive, a sense of humor and empathetic. Rises to new challenges and a quick and eager learner who assimilates well to new situations. Thick-skinned team player who thrives under pressure.
EXPERIENCE:
Sandbox Marketing - Kansas City, MO December 2016 to November 2017 Ambassador
• Office manager including areas in administrative needs, associate development, and executive assistance
• Met daily demands of clients through instruction from account services and operations
• Trafficked emails for upcoming ads with hundreds of vendors across the world
• Flagged hundreds of pubs for cross checking ads every month
• Greeted clients and vendors, scheduled meeting rooms, assisted in media set up for associates’ meetings
• Provided weekly break room needs- stocked beverages, ordered supplies, set up snacks, opened/closed with cleanliness daily
• Worked as on site IT rep for any IT related issues
• Handled shipping and receiving
• Proof read presentations, letters, ads, and memos
• Kept office up to date on major changes in weekly KC wide email
• Created special events to increase office morale
• Headed the Heath and Wellness Committee for Sandbox nationwide
• In charge of onboarding new employees as well as assisting HR in recent terminations with handling of confidential materials Arroyo & Co, Kansas City, MO July 13th – October 21st 2016 Lead Generation Specialist
• Partnered with consulting and performance coaching company to drive sales
• Lead generation specialist
• Learned, reviewed, and understood knowledge of the product being sold
• Followed a bonus plan to drive sales
• Made over 500 calls a week to average 100 calls a day
• Created warm leads through cold call list by building a business relationship with agents
• Networked in Kansas City to drive interest in product and increased branding of company by educating clients
• Received bonus package rewards from sales generated
• Increased referral list from warm calls generated through the cold calling list LOCKTON COMPANIES, Kansas City, MO October 13th, 2014- April 4th 2016 Executive and Personal Administrative Assistant
• Executive administrative and personal assistant to Head of Risk Control Services
• Administrative assistant to 67 people within the entire RCS department
• Supported five different managers in coordinating meetings, lunches, and business reports
• Responsible for answering phone calls within RCS, responding to daily emails, and drafting memos for entire department
• Corporate coach for RCS by facilitating educational meetings for trainings, directed individual associates on presentations, and led trainings for better advertising within social media
• Developed content for several white papers published within RCS, edited boss’s documents, wrote speeches for State of the Companies, prepped boss on presentations.
• Supported RCS trainings from beginning to end by properly advertising through flyers, media venues, and RCS website.
• Project head for developing RCS website to advance registration needs and help educate clients of all trainings taught throughout the year
• National account manager for safety related awareness program for all of Lockton.
• Conducted perception surveys and edits to final result documents for clients to gain knowledge of potential risk within their company. 2
• Volunteered within company on Take Your Kids to Wok Day, BBQ fundraiser for Huntington’s disease patients, performed at the company Holiday party, and Halloween party.
• Worked closely with boss to help renovate and restore the Safety and Health Council of Missouri and Western Kansas building.
• Managed calendar for boss to properly schedule meetings, travel, and conference calls.
• Worked with catering companies, document services, and hospitality for training related activity
• Helped onboard new associates to be familiar with Lockton software and department needs. KIEWIT, Lenexa, KS April 2014- September 2014 (contract position) Material Masters Administrator
• Researched, reviewed, and evaluated material information for database. Document changes within the information provided.
• Utilized SharePoint, SAP, and Microsoft Office software.
• Communicated daily with supervisor on document additions, made recommendations for an efficient workflow.
• Entered data with accuracy with excellent time management for each project.
• Worked effectively with other members of the team to meet deadlines as well as maintain an excellent independent work ethic.
• Gained knowledge of engineering products to update information exercised throughout the entire company. WESTSIDE TAVERN, Los Angeles, CA March 2013 – December 2013 Server
• Served high profile clientele.
• Highly skilled in delivering outstanding service by greeting and serving daily clients.
• Ability to explain in detail the menu. Expected to know ingredients of each dish, notes and region of each wine. Memorized daily specials.
• Answered client questions with accuracy and detail regarding orders.
• Prepped set up and breakdown of side work stations.
• Selling skills utilized by suggesting additional items to customers. Adept at answering phones and processing financial transactions. SONY PICTURES ENTERTAINMENT, Los Angeles, CA January 2013 – February 2013 (contract position) Coordinator of Treasury
• Worked as the Treasury department coordinator organizing confidential, time sensitive letters to be sent to various banks for account changes.
• Managed bank accounts domestically and internationally.
• Drafted letters using Microsoft Word to be circulated for signatures to high level executives.
• Worked with banks on proper documentation needed for account changes.
• Coordinated encashments and cashier’s checks for specific Sony productions located in and around the United States.
• Answered phone calls discussing business procedures during conference calls from the business unit, legal department, and with bank representatives.
• Used Microsoft Outlook on a daily basis to draft letters and memos for follow up on account changes. Filed documents to update accounts and maintained records.
• Updated accounts within the banking web system.
TOM BERGINS IRISH TAVERN, Los Angeles, CA June 2012 – April 2013 Server
• Educated new customers on the history of the restaurant or old patrons on the newly updated menu.
• Responsible to know the extensive wine and beer menu and a thorough understanding of the food menu.
• Answered phone calls, took messages for GM, and scheduled reservations with high profile clients.
• Helped organize major events within the restaurant.
• Multitasked daily by giving excellent customer service while maintaining accuracy when taking and entering orders. BROWNGREER PLC, Richmond, VA September 2010 – September 2011 Claims Specialist
• Performed rigorous examinations of claimant’s files including: tax, employment, and financial records to isolate fraudulent claims.
• Followed complex and ever-evolving internal policies in order to resolve individual claims in an efficient and effective manner.
• Reviewed and analyzed personal injury, personal/real property, loss of income, removal and clean up, and loss of subsistence claims all relating to the BP oil spill.
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• Programs used: Microsoft Word and Excel.
• Processed claims through data entry.
• Helped implement call center by working with rolling calls and conference calls. Engaged with a diverse clientele in order to resolve claim issues.
• Worked with Microsoft Outlook to attend daily/weekly meetings within the department. REGENT UNIVERSITY, Virginia Beach, VA September 2008 – May 2010 Graduate Assistant to Communications Chair
• Provided administrative support to department chair.
• Expected to update the syllabi, maintained grades and attendance records of students for Head of Department.
• Responsible for ordering educational materials
• Organized materials for Undergraduate Communications Department Honor Society.
• Answered phone calls, took messages and drafted memos for Department Chair using Microsoft Outlook.
• Organized daily mail
• Used Microsoft Word and Excel on a daily basis.
CBN, Virginia Beach, VA July 2007 - October 2007
Human Resources Assistant
• Organized resumes, applications and personnel files; scanned, photocopied and shredded documents.
• Liaison for CBN to potential employees by answering procedural questions regarding interviews and offers.
• Scheduled interviews for candidates with HR representatives using Microsoft Outlook.
• Attended department meetings while documenting important issues discussed using Microsoft Word.
• Managed front desk, answered phone calls, took messages, and greeted visitors and employees.
• Organized daily mail. Processed applications using company’s intranet filing system.
• Responsible for greeting potential candidates and entering their information accurately into HR’s record keeping books. C.A. KOEHLER CONSTRUCTION, Kansas City, MO September 2005 – January 2006 Senior Executive Assistant
• Provided full administrative support to executive team
• Handled bi- weekly payroll for over 100 employee relations,
• Responsible for accounting tasks with accounts payable and receivable
• Provided assistance to contractors and project managers.
• Answered phone calls from clients, contractors, and builders.
• Drafted memos for President of the company.
• Organized daily mail
• Analyzed expense reports to ensure proper budgeting using Microsoft Excel. KMA RESIDENTIAL MORTGAGE COMPANY, Kansas City, MO August 2004 – February 2005 Executive Assistant to Vice President
• Supported administratively to executives
• Handled phone calls with potential clients
• Managed calendar, scheduled appointments and arranged travel using Microsoft Outlook.
• Processed credit applications to manage loan documentation, organization of closings, and customer service.
• Coordinated all aspects of annual holiday party event.
• Data entry on a daily basis through company’s software system.
• Worked with Photoshop, Excel, and Word.
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INTERNSHIPS:
BERKSHIRE THEATRE FESTIVAL, Stockbridge, MA May 2008 – August 2008
• Assisted the administrative team by providing customer service before and after each production.
• Organized finances in the box office and restocked concessions.
• Helped support the festival's marketing campaign. NARROW JOURNEY PRODUCTIONS, Manhattan, New York May 2003 – August 2003
• Head intern, represented company through advertising campaigns
• managed press packets, and assisted in box office sales.
• Stage managed the premiere productions in the International Fringe Festival and Samuel French One Act Festival. EDUCATION:
Evangel University, Springfield, MO (BA, 2004)
Regent University, Virginia Beach, VA (MFA, 2010)
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