ANNA KOEHLER

ac3kf8@r.postjobfree.com

816-***-****

Kansas City, MO 64106

OBJECTIVE: Seeking a positive, professional company to support administratively as well as provide excellent customer service. SUMMARY OF QUALIFICATIONS: 65 wpm. IBM proficient/MAC literate: Windows XP/Vista: Microsoft Word, Excel, PowerPoint, Photoshop, Android, Outlook and Internet savvy. Exceptional interpersonal and communication skills, highly client service driven and a resourceful problem solver. Well organized, pays meticulous attention to detail and able to multi-task efficiently in a demanding environment. Persuasive, a sense of humor and empathetic. Rises to new challenges and a quick and eager learner who assimilates well to new situations. Thick-skinned team player who thrives under pressure.

EXPERIENCE:

Sandbox Marketing - Kansas City, MO December 2016 to November 2017 Ambassador

• Office manager including areas in administrative needs, associate development, and executive assistance

• Met daily demands of clients through instruction from account services and operations

• Trafficked emails for upcoming ads with hundreds of vendors across the world

• Flagged hundreds of pubs for cross checking ads every month

• Greeted clients and vendors, scheduled meeting rooms, assisted in media set up for associates’ meetings

• Provided weekly break room needs- stocked beverages, ordered supplies, set up snacks, opened/closed with cleanliness daily

• Worked as on site IT rep for any IT related issues

• Handled shipping and receiving

• Proof read presentations, letters, ads, and memos

• Kept office up to date on major changes in weekly KC wide email

• Created special events to increase office morale

• Headed the Heath and Wellness Committee for Sandbox nationwide

• In charge of onboarding new employees as well as assisting HR in recent terminations with handling of confidential materials Arroyo & Co, Kansas City, MO July 13th – October 21st 2016 Lead Generation Specialist

• Partnered with consulting and performance coaching company to drive sales

• Lead generation specialist

• Learned, reviewed, and understood knowledge of the product being sold

• Followed a bonus plan to drive sales

• Made over 500 calls a week to average 100 calls a day

• Created warm leads through cold call list by building a business relationship with agents

• Networked in Kansas City to drive interest in product and increased branding of company by educating clients

• Received bonus package rewards from sales generated

• Increased referral list from warm calls generated through the cold calling list LOCKTON COMPANIES, Kansas City, MO October 13th, 2014- April 4th 2016 Executive and Personal Administrative Assistant

• Executive administrative and personal assistant to Head of Risk Control Services

• Administrative assistant to 67 people within the entire RCS department

• Supported five different managers in coordinating meetings, lunches, and business reports

• Responsible for answering phone calls within RCS, responding to daily emails, and drafting memos for entire department

• Corporate coach for RCS by facilitating educational meetings for trainings, directed individual associates on presentations, and led trainings for better advertising within social media

• Developed content for several white papers published within RCS, edited boss’s documents, wrote speeches for State of the Companies, prepped boss on presentations.

• Supported RCS trainings from beginning to end by properly advertising through flyers, media venues, and RCS website.

• Project head for developing RCS website to advance registration needs and help educate clients of all trainings taught throughout the year

• National account manager for safety related awareness program for all of Lockton.

• Conducted perception surveys and edits to final result documents for clients to gain knowledge of potential risk within their company. 2

• Volunteered within company on Take Your Kids to Wok Day, BBQ fundraiser for Huntington’s disease patients, performed at the company Holiday party, and Halloween party.

• Worked closely with boss to help renovate and restore the Safety and Health Council of Missouri and Western Kansas building.

• Managed calendar for boss to properly schedule meetings, travel, and conference calls.

• Worked with catering companies, document services, and hospitality for training related activity

• Helped onboard new associates to be familiar with Lockton software and department needs. KIEWIT, Lenexa, KS April 2014- September 2014 (contract position) Material Masters Administrator

• Researched, reviewed, and evaluated material information for database. Document changes within the information provided.

• Utilized SharePoint, SAP, and Microsoft Office software.

• Communicated daily with supervisor on document additions, made recommendations for an efficient workflow.

• Entered data with accuracy with excellent time management for each project.

• Worked effectively with other members of the team to meet deadlines as well as maintain an excellent independent work ethic.

• Gained knowledge of engineering products to update information exercised throughout the entire company. WESTSIDE TAVERN, Los Angeles, CA March 2013 – December 2013 Server

• Served high profile clientele.

• Highly skilled in delivering outstanding service by greeting and serving daily clients.

• Ability to explain in detail the menu. Expected to know ingredients of each dish, notes and region of each wine. Memorized daily specials.

• Answered client questions with accuracy and detail regarding orders.

• Prepped set up and breakdown of side work stations.

• Selling skills utilized by suggesting additional items to customers. Adept at answering phones and processing financial transactions. SONY PICTURES ENTERTAINMENT, Los Angeles, CA January 2013 – February 2013 (contract position) Coordinator of Treasury

• Worked as the Treasury department coordinator organizing confidential, time sensitive letters to be sent to various banks for account changes.

• Managed bank accounts domestically and internationally.

• Drafted letters using Microsoft Word to be circulated for signatures to high level executives.

• Worked with banks on proper documentation needed for account changes.

• Coordinated encashments and cashier’s checks for specific Sony productions located in and around the United States.

• Answered phone calls discussing business procedures during conference calls from the business unit, legal department, and with bank representatives.

• Used Microsoft Outlook on a daily basis to draft letters and memos for follow up on account changes. Filed documents to update accounts and maintained records.

• Updated accounts within the banking web system.

TOM BERGINS IRISH TAVERN, Los Angeles, CA June 2012 – April 2013 Server

• Educated new customers on the history of the restaurant or old patrons on the newly updated menu.

• Responsible to know the extensive wine and beer menu and a thorough understanding of the food menu.

• Answered phone calls, took messages for GM, and scheduled reservations with high profile clients.

• Helped organize major events within the restaurant.

• Multitasked daily by giving excellent customer service while maintaining accuracy when taking and entering orders. BROWNGREER PLC, Richmond, VA September 2010 – September 2011 Claims Specialist

• Performed rigorous examinations of claimant’s files including: tax, employment, and financial records to isolate fraudulent claims.

• Followed complex and ever-evolving internal policies in order to resolve individual claims in an efficient and effective manner.

• Reviewed and analyzed personal injury, personal/real property, loss of income, removal and clean up, and loss of subsistence claims all relating to the BP oil spill.

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• Programs used: Microsoft Word and Excel.

• Processed claims through data entry.

• Helped implement call center by working with rolling calls and conference calls. Engaged with a diverse clientele in order to resolve claim issues.

• Worked with Microsoft Outlook to attend daily/weekly meetings within the department. REGENT UNIVERSITY, Virginia Beach, VA September 2008 – May 2010 Graduate Assistant to Communications Chair

• Provided administrative support to department chair.

• Expected to update the syllabi, maintained grades and attendance records of students for Head of Department.

• Responsible for ordering educational materials

• Organized materials for Undergraduate Communications Department Honor Society.

• Answered phone calls, took messages and drafted memos for Department Chair using Microsoft Outlook.

• Organized daily mail

• Used Microsoft Word and Excel on a daily basis.

CBN, Virginia Beach, VA July 2007 - October 2007

Human Resources Assistant

• Organized resumes, applications and personnel files; scanned, photocopied and shredded documents.

• Liaison for CBN to potential employees by answering procedural questions regarding interviews and offers.

• Scheduled interviews for candidates with HR representatives using Microsoft Outlook.

• Attended department meetings while documenting important issues discussed using Microsoft Word.

• Managed front desk, answered phone calls, took messages, and greeted visitors and employees.

• Organized daily mail. Processed applications using company’s intranet filing system.

• Responsible for greeting potential candidates and entering their information accurately into HR’s record keeping books. C.A. KOEHLER CONSTRUCTION, Kansas City, MO September 2005 – January 2006 Senior Executive Assistant

• Provided full administrative support to executive team

• Handled bi- weekly payroll for over 100 employee relations,

• Responsible for accounting tasks with accounts payable and receivable

• Provided assistance to contractors and project managers.

• Answered phone calls from clients, contractors, and builders.

• Drafted memos for President of the company.

• Organized daily mail

• Analyzed expense reports to ensure proper budgeting using Microsoft Excel. KMA RESIDENTIAL MORTGAGE COMPANY, Kansas City, MO August 2004 – February 2005 Executive Assistant to Vice President

• Supported administratively to executives

• Handled phone calls with potential clients

• Managed calendar, scheduled appointments and arranged travel using Microsoft Outlook.

• Processed credit applications to manage loan documentation, organization of closings, and customer service.

• Coordinated all aspects of annual holiday party event.

• Data entry on a daily basis through company’s software system.

• Worked with Photoshop, Excel, and Word.

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INTERNSHIPS:

BERKSHIRE THEATRE FESTIVAL, Stockbridge, MA May 2008 – August 2008

• Assisted the administrative team by providing customer service before and after each production.

• Organized finances in the box office and restocked concessions.

• Helped support the festival's marketing campaign. NARROW JOURNEY PRODUCTIONS, Manhattan, New York May 2003 – August 2003

• Head intern, represented company through advertising campaigns

• managed press packets, and assisted in box office sales.

• Stage managed the premiere productions in the International Fringe Festival and Samuel French One Act Festival. EDUCATION:

Evangel University, Springfield, MO (BA, 2004)

Regent University, Virginia Beach, VA (MFA, 2010)

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