Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Leesburg, VA
Posted:
December 04, 2017

Contact this candidate

Resume:

Tracey

Little

*** ********* ****** **********, ** 22611

571-***-****

ac3k9g@r.postjobfree.com

Tracey Little

Active Top-Secret Clearance

Independent, detail-oriented bookkeeper with 4 years’ experience servicing small businesses seeking a bookkeeping opportunity in an accounting or finance department.

Highlights

Account Reconcillations

Invoicing

General Ledger

Quickbooks Proficient

Payroll

Accounts Receivable

HR Policies/ Procedures

Benefits Administartion

VA Public Notary Officer

MS Office Suite

PeopleSoft

Detaled focused

Jounral Entires

Accounts Payable

Orientation and Onborading

Auditing

Experience

Nov 2013 to Current, Office Manager, ClearFocus Technologies, Leesburg, VA

oComprehensive knowledge of accounting and auditing principles, A/P, A/R, payroll, general ledger postings, invoicing, taxation issues, and regulatory compliance guidelines

oExpertise in developing and delivering monthly, quarterly, and annual Profit and Loss statements and Balance Sheets for management

oEnsured accurate and timely processing of accounting data.

oPerformed accounts receivable and accounts payable functions, balanced cash, and created sales invoices. Paid all company bills

oResearched account transactions to identify and resolve discrepancies.

oAccurately posted transactions utilizing proprietary data system.

oMade inquires regarding billing issues and late payments. Employed outstanding communication skills, interacting closely with clients throughout all phases of billing and collections.

oAccountable for monitoring receivables and cashflow.

oManaged office and travel expenses for all employees

oProvided administration and operations support for company processes.

oPrepared standard operating procedures for invoicing and contracts

oDesigned Sharepoint electronic file systems and maintained electronic and paper files

oIdentified inefficiencies and implemented process improvements

oManaged consultant engagements which included onboarding documents, contracts, status reports, timesheets and invoicing.

oServed as central point of contact for all outside vendors for facility access

Dec 2013 to March 2017, Office Manager/HR Manager, DH Technologies, LLC, Leesburg, VA

Office Manager:

oManaged and coordinated administrative support services to include budget, payroll,

purchasing and department records

oProcess payroll, electronic deposits, and employee pay adjustments.

oManaged office and travel expenses for all employees

oAnalyze cost control and provide timely financial information to support corporate goals.

oResponsible for purchasing of office supplies and the control of inventories within budget

oCoordinates administrative aspects of offices

oImproved office efficiency and cost effectiveness

oMonitored work activities of office services personnel

Human Resource Manager:

oMaintain strict confidentiality for a company and personnel matters.

oAdvised managers on organizational policy matters and recommend required changes

oConducted new employee orientation to foster positive attitude toward organizational

objectives

oDirected personnel, training and labor relations activities

oAssisted in communicating and managing an effective employee relation’s environment,

providing an open door for employee concerns, and assisted other managers in developing employee relation skills and HR compliance

oIdentified eligibility and benefit communications

oHandled employee and management questions, interpreting and administering contracts and helping resolve work-related problems

oStructured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Jun 2009 to Sep 2013, Student Accounts/Bookstore, Sanford Brown College, Leesburg, VA

oRenegotiated payment terms with students

oHandled cash and deposits using the proper accounting procedures and documentation

oContributed substantially to reducing outstanding accounts receivables through improved collections processes

oAssisted students with payments and loan information

oOrdered and received all supplies for the bookstore

oMaintained monthly inventory and counts for bookstore

Jun 2006 to Jun 2009, Teller, M & T Bank, Leesburg, VA

oAssisted customers with deposits and loan payments

oAchieved proper compliance and accurate executive level reporting

oProvided professional and courteous service at all times

oAssessed customer needs and responded to questions

oProvided proficient and immediate customer transactions

Jun 2006 to Jun 2009, Supervisor, Reebok Inc. Leesburg, VA

oEnsured company policies were executed efficiently while maintaining a high level of

customer service

oAssisted customers with transactions and worked on registers

oHelped to keep employees working with customers

oManaged about thirty employees between three stores

oDirected and supervised employees engaged in sales, inventory-taking and reconciling cash

receipts

oAddressed customer inquiries and resolved complaints

oStocked and restocked inventory when shipments were received

Apr 2001 to Mar 2005, Supervisor, DKNY Outlet Leesburg, VA

oWorked on registers to assist customers with transaction

oAssisted to keep employees working with customers

oMulti-tasked and managed a staff of ten employees

oReorganized the sales floor to meet company demands

oStocked and restocked inventory when shipments were received

oTrained staff to deliver outstanding customer service

Education

Associate of Applied Science, Business Administration, June 2009, Sanford Brown College McLean, VA



Contact this candidate