Customer Service Manager
Resume:
Tracey
Little
*** ********* ****** **********, ** 22611
**********@*****.***
Tracey Little
Active Top-Secret Clearance
Independent, detail-oriented bookkeeper with 4 years’ experience servicing small businesses seeking a bookkeeping opportunity in an accounting or finance department.
Highlights
Account Reconcillations
Invoicing
General Ledger
Quickbooks Proficient
Payroll
Accounts Receivable
HR Policies/ Procedures
Benefits Administartion
VA Public Notary Officer
MS Office Suite
PeopleSoft
Detaled focused
Jounral Entires
Accounts Payable
Orientation and Onborading
Auditing
Experience
Nov 2013 to Current, Office Manager, ClearFocus Technologies, Leesburg, VA
oComprehensive knowledge of accounting and auditing principles, A/P, A/R, payroll, general ledger postings, invoicing, taxation issues, and regulatory compliance guidelines
oExpertise in developing and delivering monthly, quarterly, and annual Profit and Loss statements and Balance Sheets for management
oEnsured accurate and timely processing of accounting data.
oPerformed accounts receivable and accounts payable functions, balanced cash, and created sales invoices. Paid all company bills
oResearched account transactions to identify and resolve discrepancies.
oAccurately posted transactions utilizing proprietary data system.
oMade inquires regarding billing issues and late payments. Employed outstanding communication skills, interacting closely with clients throughout all phases of billing and collections.
oAccountable for monitoring receivables and cashflow.
oManaged office and travel expenses for all employees
oProvided administration and operations support for company processes.
oPrepared standard operating procedures for invoicing and contracts
oDesigned Sharepoint electronic file systems and maintained electronic and paper files
oIdentified inefficiencies and implemented process improvements
oManaged consultant engagements which included onboarding documents, contracts, status reports, timesheets and invoicing.
oServed as central point of contact for all outside vendors for facility access
Dec 2013 to March 2017, Office Manager/HR Manager, DH Technologies, LLC, Leesburg, VA
Office Manager:
oManaged and coordinated administrative support services to include budget, payroll,
purchasing and department records
oProcess payroll, electronic deposits, and employee pay adjustments.
oManaged office and travel expenses for all employees
oAnalyze cost control and provide timely financial information to support corporate goals.
oResponsible for purchasing of office supplies and the control of inventories within budget
oCoordinates administrative aspects of offices
oImproved office efficiency and cost effectiveness
oMonitored work activities of office services personnel
Human Resource Manager:
oMaintain strict confidentiality for a company and personnel matters.
oAdvised managers on organizational policy matters and recommend required changes
oConducted new employee orientation to foster positive attitude toward organizational
objectives
oDirected personnel, training and labor relations activities
oAssisted in communicating and managing an effective employee relation’s environment,
providing an open door for employee concerns, and assisted other managers in developing employee relation skills and HR compliance
oIdentified eligibility and benefit communications
oHandled employee and management questions, interpreting and administering contracts and helping resolve work-related problems
oStructured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
Jun 2009 to Sep 2013, Student Accounts/Bookstore, Sanford Brown College, Leesburg, VA
oRenegotiated payment terms with students
oHandled cash and deposits using the proper accounting procedures and documentation
oContributed substantially to reducing outstanding accounts receivables through improved collections processes
oAssisted students with payments and loan information
oOrdered and received all supplies for the bookstore
oMaintained monthly inventory and counts for bookstore
Jun 2006 to Jun 2009, Teller, M & T Bank, Leesburg, VA
oAssisted customers with deposits and loan payments
oAchieved proper compliance and accurate executive level reporting
oProvided professional and courteous service at all times
oAssessed customer needs and responded to questions
oProvided proficient and immediate customer transactions
Jun 2006 to Jun 2009, Supervisor, Reebok Inc. Leesburg, VA
oEnsured company policies were executed efficiently while maintaining a high level of
customer service
oAssisted customers with transactions and worked on registers
oHelped to keep employees working with customers
oManaged about thirty employees between three stores
oDirected and supervised employees engaged in sales, inventory-taking and reconciling cash
receipts
oAddressed customer inquiries and resolved complaints
oStocked and restocked inventory when shipments were received
Apr 2001 to Mar 2005, Supervisor, DKNY Outlet Leesburg, VA
oWorked on registers to assist customers with transaction
oAssisted to keep employees working with customers
oMulti-tasked and managed a staff of ten employees
oReorganized the sales floor to meet company demands
oStocked and restocked inventory when shipments were received
oTrained staff to deliver outstanding customer service
Education
Associate of Applied Science, Business Administration, June 2009, Sanford Brown College McLean, VA
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