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Sales Customer Service

East Wenatchee, Washington, 98802, United States
December 04, 2017

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Wizards of the Coast **/** - Present

Renton, WA

Executive Assistant to the President

Managed calendar

Simplicity Consulting 11/13-1/16

Consultant at Microsoft and HP

NBC News Digital 2/10-3/13

Seattle, WA

Executive Assistant to VP, Sales and Marketing

Executive support to VP, Chief of Sales & Marketing

All travel logistics

Team support for Directs across the U.S.

Expense reports for myself and VP

Coordinated company meetings for 300+ employees

Planned quarterly sales meetings around the U.S.

Coordinated office moves between the Seattle and Redmond offices

Redesigned, hired contractors and executed remodel of the Seattle office

Corestaff Services – vendor at Microsoft

Bellevue, WA


Administrative Assistant to GM, MSN and Windows Client

Provided support to General Manager

Supported team of 85 employees

Managed and maintained calendar for General Manager and 7 senior staff members

Planned monthly team events/outings

Facilitated weekly meetings with senior staff members and key executives

Tracked headcount for MSN Homepage FTEs, vendors and contingent staff

Completed new hire set up

Maintained team aliases

Coordinated space planning and office moves

Created and implemented New Hire and Hardware Request Forms

Reviewed contracts and worked with the legal department

Arranged local and international travel for General Manager and senior executives

Prepared agendas and made arrangements for high profile executive and team meetings

Organized and executed 4 key morale events per year

Served as communication officer

Hyatt Regency 12/02 – 12/04

Bellevue, WA

Executive Steward

Supervised day to day operations of the Stewarding department

Managed food and beverage budgets and maintained associated spreadsheets while adhering to hotel budget policies

Responsible for total maintenance and sanitation in all food production service areas

Hired and trained employees

Prepared banquet requisitions to accommodate functions arranged by catering and sales

Coordinated kitchen and stewarding staff in support of scheduled hotel events to provide timely food and beverage service

Managed 16 employees and requisite payroll

Hyatt Regency Huntington Beach Resort & Spa 12/02 – 12/04

Huntington Beach, CA

Director of Recreation (promoted to the Hyatt Regency Bellevue)

Created and directed activities for guests and clients both on and off property

Created and distributed brochures for the sales staff to use for team building activities with clients

Forged relationship with one of the worlds leading surf companies and partnered with them resulting in a retail store on the hotel property

Managed and maintained budget and spreadsheets while adhering to hotel policies

Communicated with clients and customized their company outings and team building projects

Created employee handbooks for the Recreation Department

Managed Camp Hyatt (children’s activity program)

Hired, trained and mentored employees

Managed employees

Provided superior customer service to hotel guests

Assistant Restaurant Manager (promoted to Director of Recreation)

Developed and implemented sequence of service for staff

Involved in planning, set up, arrangement and all logistics of new hotel restaurant

Defined, communicated and enforced hotel policy, specifically in regards to restaurant operations

Provided fine dining service to guests, consistently up-selling on daily food and beverage specials

Hired and trained new employees

Provided superior food service adhering to strict customer care standards

Continually enhanced service skills through food and liquor training and employee mentorship programs

Performed restaurant opening and closing duties, including POS and inventory reconciliation

Developed food and beverage promotions in accordance with guidelines provided by kitchen management

Developed employee incentives

ASICS Tiger Corp. 8/98 – 12/02

Irvine, CA

Executive Sales Assistant / Event Coordinator

Assistant to the President of Sales and six Sales Managers

Managed calendar for Vice President

Areas of responsibility included sales, events, tradeshows and customer service

Coordinated all tradeshows and sales meetings including, but not limited to, set up of shows and all hotel and transportation arrangements

Acquired and maintained vendor relationships

Issued orders, credits and commission payments for 56 sales representatives, maintaining requisite spreadsheets in addition to managing and maintaining sales budgets for the Eastern and Western Regions

Maintained product availability and fulfillment for sales representatives

Managed order entry of promotional goods

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