Manager Customer Service

JEANNETTE NORIEGA

***-** ********* ******, ****** Village NY 11428

Cell: 917-***-**** Ph: 718-***-****

Extensive experience as Administrative Receptionist. Performed well in high-pressure, fast paced environment. Dependable team player with the ability to grasp and adapt to new environments and procedures Seeking a receptionist position where my clerical and customer care skills along with front desk operations management expertise will be fully utilized.

Gettry Marcus CPA P.C., NY (Merged with MLGW LLP)

Receptionist / Administrative Assistant January 2016 to July 2017

Handled incoming calls, greeted clients and scheduled meetings for Partners.

Maintained records of client appointments as well as travel and office calendars.

Kept inventory and ordered supplies for the office.

Scanned and sorted all client files and records.

Generated numerous documents, printing of invoices and correspondence.

Oversee daily incoming and outgoing mail.

MLGW, LLP, NY

Receptionist / Manager Assistant December 2002 to January 2016

Supported Office Manager with all day to day clerical duties.

Assisted partners with printing and mailing all tax documents to clients.

Answered and screened calls for Partners and Manager.

Greeted clients, vendors, and executives in a professional manner.

Printed and mailed client organizers, retainers and monthly bills.

Responsible for the purchasing of all office supplies including a weekly review of inventory.

Maintained, updated and utilized Pitney Bowes/ Postage machine

Prepared mail, express mail and messenger service for office staff.

Handled banking transactions on behalf of Partners.

ZIM AMERICAN ISRAELI SHIPPING CO.

Operations / Administration February 1997 to December 2002

Verified bill of ladings to trucking invoices

Followed up on work orders

Typed Letters for Managers

Input bill of lading for incoming Vessels

QUEENS COUNTY SAVINGS BANK

Customer Service Representative January 1994 to February 1997

Open New accounts

Knowledgeable of all banking accounts and products

Provide customer with balance and account status

Work with staff and assist where needed

Education; GED

Skills: Microsoft Word, Excel & Adobe Typing 35 WPM. Fluent in Spanish

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