Project Manager Management
Resume:
Warren T. Cross, MBA, CBCP, MBCI
Elk Grove, California 95758
*******@***-****.***
EXECUTIVE SUMMARY
A demonstrated strong and dynamic leader of multi-disciplinary information technology teams who earns the respect and loyalty of subordinates, while projecting balanced self-confidence, authority, and enthusiasm to stimulate peers and staff to perform at a high-level. Maintains a high profile in organization effectively using power and influence to ensure the development and implementation of products or solutions that increase profitability, expand the customer base, and drive revenue growth. Possesses a solid technical knowledge of infrastructure technologies and virtualization technologies. Currently seeking an IT Sr. Leadership position.
EXPERIENCE
September 2015 – Present .
The Cross Connection, Elk Grove, California
Client Assignments:
L.A. Care (LAC) Health Plan, Los Angeles, California, via subcontractor agreement with FlexTech Operational Readiness and Business Continuity Program Director for CSPplus (March 2016 to March 2017) - Leader and decision-making autonomy for the development of the program strategic vision and plan for the highest priority initiative or Job 1 with LAC, in which the program is intended to ensure all goals and objectives of the overarching CSPplus program are successfully implemented in alignment with the wave rollout timeline. Program has cross-functional outreach; with the focus on communication, cultural transformation, operations training, and enterprise resiliency (BC/DR), to include exercises (connectivity, functional, & table-top) and after action reviews. Additionally, charged with CMC Remediation Program leadership/management.
eBay, San Jose, California via subcontractor agreement with ZedVentures (July 2015 to February 2016) Business Continuity/Disaster Recovery Program Manager/SME for eBay Office of the CIO (OCIO) – Leadership, facilitated and completed BIA interviews for OCIO departments and loaded data into Sustainable Planner tool for completion of BIA reports. Provided leadership for the business continuity and disaster recovery programs to mature the program while ensuring annual cycle tasks are completed in compliance with global resiliency requirements, which includes policy and procedures, and standards for plan creation, review, update, and completion of functional and tabletop exercises. 2015 accomplishments included review and update of 122 DRPs, completion of exercises for all Tier 1 and Tier 2 applications prior to annual moratorium, and fulfillment of plan review and updates for all Tier 3, 4, and 5 applications before the end of the calendar year as per SOW.
August 2012 to September 2015 .
Health Plan of San Joaquin, French Camp, California
Director, IT Application Services and Support – Spearheaded the collaboration between IT and business stakeholders to design, implement and maintain the business application architecture for HPSJ that supports the company's business and operating models and the medium to long term strategic objectives of the company. Extensive experience with design and business process improvements, IT budgeting, and workforce management. Ensures the application infrastructure of HPSJ adequately addresses information security, privacy, regulatory and disaster recovery enterprise compliance. Leadership responsibilities for Application Development, Claims Benefit Plan and Provider Contract Configuration, EDI, Provider Data Maintenance, Business Intelligence/Data Warehouse and Analytics, and Quality Assurance; approx. 25 employees. Effectively manages external vendor relationships, to include vendor contract negotiations, statement of work (SOW) and software license deals. Built, scaled, and mentored a cohesive team of engineers and leaders.
February 2006 to August 2012
The Cross Connection, Elk Grove, California
Principal Owner and Executive Consultant – Provision business continuity management consulting services to various business organizations (private and public sector). Services include; strategy development; providing insight into best practices and compliance requirements. Developing requests for proposals/offers/information (RFP/RFO/RFI), as well as, writing proposals and statement of work (SOW) documents. Facilitating information gathering sessions; current state analysis, business impact assessments (BIA), gap analysis and joint application design (JAD) sessions. Present strategic plans, project status updates and financials to executive steering committees, contract review boards and at stakeholder meetings.
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Development of various strategic plan documents, such as; disaster recovery, resiliency, risk mitigation, key performance indicators/metrics, contingency and business continuity documents. Provide IT infrastructure and operations management, business requirements traceability matrix to test cases, M&A IT due diligence, program/project management and technology account/asset management (TAM) services.
Client Assignments:
California Prison Industry Authority, Folsom, California (April 2011 to August 2012) – Sr. IT Consultant, BCP SME and Project Manager, as the key contributor of the disaster recovery services team, delivered strategic disaster recovery plan and tactical DRP in accordance with requirements of SIMM 65A and SIMM 70C, Risk Management Program, which includes policies, standards and practices, management responsibilities, information asset identification and classification, human resource security, physical security, information integrity and data security, access control, system development lifecycle security, incident management and disaster recovery program awareness.
Sutter Health Information Systems, Rancho Cordova, CA (September 2011 to March 2012) – Sr. Project Manager, supporting the Sutter Health Enterprise Warehouse and enterprise decision support
system projects. Providing support to the PMO by managing the clinical system services and data online services/information management projects. Other responsibilities include; developing the executive leadership application development roadmap, EMPI transition plan, and successfully managing and implementing EPIC EHR Acute Care projects for CVR, PCR and EBR regions in alignment with the rollout schedule, while using enterprise project server and resource manager tools.
NFL Digital Media Properties, Los Angeles, CA (January 2011 to August 2011) – Sr. BCP Specialist, Delivered direction specific to the IT disaster recovery strategic definition for the NFL.com website and Club Sites Platform to include; design and development of the logical disaster recovery plan and management of the solution architecture design for the physical layer technology stack components (Biometrics, Network, NetApp, Oracle E-Business Suite, Server, VMWare, and SAN Storage) using a five phased methodology approach in alignment with OCC Relationship Lifecycle.
Department of Motor Vehicles (DMV), Sacramento, California (October 2009 to August 2010) – Senior IT Consultant, BCP SME and Project Manager. Evaluate and update DMV's Business Impact Assessment (BIA), in support of DMV's Continuity of Operations and Continuity of Government (COOP and COG) Plan. Identify and prioritize DMV's critical information, based on the BIA findings and the COOP and COG plan. Analyze DMV information assets for security and risks to include identification of IT vulnerabilities and risks associated with processes or technology.
Department of Technology Services, (DTS, now OTECH), Rancho Cordova, California (January 2008 to June 2008) – Sr. BCP Consultant. Provide direct project support for the DTS AHSC Feasibility Study Report (FSR) where duties entailed; 1) Developing Proposed Solution (Alternative Solutions), 2) Developing Risk Assessment, 3) Develop IT Project Summary Package and 4) Assist with preparing finance and investment review documentation and submittal of final FSR.
University of California at Berkeley (UCB), Berkeley, California (November 2007 to March 2008) – Director/Project Manager, IT Projects. Provide project portfolio management services to the Finance, Logistics, Operations and Planning (FLOP) organization. Work with IT Operations Director on managing project budgets and expenditures. Coordinate with team leads and vendor project managers to develop implementation schedules, roles and responsibilities matrix (RASCI). Facilitate team meetings, steering committee meeting and vendor meetings. Communicate the release schedule and the phased deployment timeline to key stakeholders. Develop implementation plan and execute to plan through all phases of the project lifecycle.
CalHFA, Sacramento, California (June 2007 to October 2007) – Sr. IT Consultant, BCP Subject Matter Expert (SME). Provide consulting services to support the BCM program evaluation and improvement initiative project. Provide project plan management services to conduct comprehensive risk assessments, review and revise the BIA report, develop recovery strategies (including vendor relationship management), evaluate vendors regarding services, contracts and new BCP technology solutions. Develop test procedures and provide training to staff. Deliver recommendations for long- term cost effective data transformation and data conversion solutions along with a migration strategy (from the old backup, BC/DR and data warehousing process to a more cost effective solution). Vendors managed: AccessFlow (VMWare), Agility, IBM, NetApps, SunGard, and HP
APG, Rancho Cordova, California (October 2006 to February 2007) – Director, Information Technology – Managed entire division IT budget and resources while providing APG IT Projects portfolio management. Work requests with internal IT resources and vendors to meet critical business needs. Negotiate and prioritize IT deliverables with operations to define IT strategies and establish timelines to meet divisional requirements. Manage and maintain relationships with service providers including; IT leadership, third party entities and vendors (hardware and software). Program Director of the top six initiatives: 1) SOX compliance, 2), Legacy Stabilization, 3) POS Implementation, 4)
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Enterprise PC Refresh, 5) Data Center Remediation/Migration and 6) Wireless Handheld Device Upgrade. IT Project Manager on corporate mergers and acquisitions (M&A) due diligence activities.
October 2001 to February 2006
Golden Gate Software, Inc., San Francisco, California
Director, Global Information Technology (GIT) – Contributed to formation of global IT vision and strategy and managed projects in country offices to achieve global IT goals. Launched and maintained a wide variety of technology components. Assessed IT capability of global staff and coordinate additional training as necessary. Provided oversight, recruit, train and support for global IT support resources. Maintained strong technical knowledge through ongoing training and self-guided research. Documented, maintained and regularly tested business continuity provisions. Reviewed, disseminated and enforced data security and IT policies. Conducted technical presentations and seminars at executive summits, regional user conferences and industry trade shows. Matured a software engineering practice that supports an agile methodology through continuous delivery. Established processes for predictability and on-time and on budget delivery against product roadmaps.
January 2001 to September, 2001
Foodconnex Worldwide, Auburn, California
Vice President of IT Operations – Provided leadership and developed an enterprise technology maturity model to implement organization-wide strategic business applications. Worked collaboratively and regularly with executive management, internal and external stakeholders, substantial numbers of customers, and peers to apply the most relevant cost effective technology to accomplish the company's mission and shape and develop the company’s strategy and organization. Advised the CEO on strategic business development and core corporate planning issues which aligned with the strategic operations of the company. Monitored company performance against performance goals to ensure progress is being made and execute any required corrective action. Lead managers to evaluate and take actions that are consistent with the company's overall strategy.
January 2000 to January 2001
CampusEngine.com, Folsom, California
Director, IT Application Engineering - Provided leadership and direction in the development of technology solutions to meet domestic customer needs. Collaborated with cross-functional leadership in developing
and implementing overall IT objectives, strategies and plans. Motivated highly skilled engineering teams to meet development standards and deadlines. Strategized, planned, organized, managed, and monitored suite of IT projects including new applications development projects and critical infrastructure changes. Demonstrated strong business acumen as a part of the executive management team. Managed; Production, Engineering, Technical Support, Online Advertising and the Quality Assurance teams. Demonstrated the ability to conduct product assessments and contract negotiation, as well as approvals. Evaluated technology solutions, selected technology vendors, negotiating contracts related to technology purchases, and maintained relationships with technology vendors through rollout of comprehensive vendor evaluation and relationship management program.
December 1998 to January 2000
SegaSoft Networks, Incorporated, San Francisco, California
Director, IT Decision Support and Product Implementations – Managed the development of user and web site statistical reporting systems, ensuring successful product implementations for United States and European product lines. Program/Project Manager responsible for global development and implementation of the Heat.net division, including implementation of the Heat.Net website. Manage all phases of the project lifecycle; forecasting, search engine optimization, planning, procurement (data center), design, development, regression
testing, QA, implementation, and support. Implementation of data centers to support architecture design to ensure environment stabilization with server co-location at disparate Data Centers throughout the US. Ensure appropriate third party vendor involvement when implementing the product enhancements. Implementation included standing up data centers (servers, power, and network with redundancy). Large project, project timeline from planning to deployment approximately 12 months, IT budget of approximately $25M. Agile and Waterfall deployment methodology in alignment with system development life-cycle (SDLC).
September 1997 to December 1998
Bank of America, Concord, California
Project Manager (contractor) – Manage the BAMTRAC USA Virtual System 2000 Project. Develop Y2K Preparedness checklist, millennium timeline and the Y2K escalation matrix. Establish the in-house training program for new application developers. Provide team leadership. Allocate resources and responsibilities across departments to deliver business results and enable knowledge transfer between teams. Developed the conversion, implementation and test plan. Provided accurate estimates on work effort and resource requirements to develop project plan. Identified potential impact to other projects to identify risks and develop
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contingency plans to coordinate timing of the implementation. Implementation included; Oracle database conversion, source code enhancements, and pathway implementation support. Project was managed using the rapid deployment methodology.
Other key projects managed, included;
oCCS Application Enhancement Project – bundled enhancements from service request sot meet new product line business requirements and to support expanded account numbers to support of the Southwest Region. Successful implementation, on-time within budget.
oNorthwest Region Conversion Project – supporting the wholesale banking division requirements.
oCCS Application Conversion Project – interface to convert to the new Holiday and Time zone files.
oInfrastructure Legacy Data Center Remediation Project – clean up, standardization and stabilization of legacy data center (IBM Mainframe) working with IBM on long-term solutions.
oAnnual Business Continuity Planning and Validation – Well versed on the Federal Financial Institutions Examination Council (FFIEC) IT Examination Handbook.
May 1997 to September 1997
Wells Fargo Bank, Walnut Creek, California
Technical IT Project Manager (contractor) - Provide dedicated project management support to the Auto Finance Group in-house proprietary applications. Responsibilities included; managing enhancement requests submitted through the service request work order process (via MS Access). Provide project management and subject matter expertise to develop business area requirements, technical design documents (including data diagrams), processing flow diagrams and conducting project meetings to ensure on-time delivery of enhancements. Coordinated QA and UAT with end users. The core team consisted of 7 IT resources. Implemented change management standards and release management to improve IT to business communications. Tandem SQL and AS/400 e-server environment.
October 1996 to May 1997
ROSS Stores, Inc., Newark, California
Project Manager, Developer (contractor) - Provide technical project management support to Sales, supporting the sales reporting applications. Implemented Negative Stock Inventory subsystem, Week Work extract/report subsystem and the RSL table cleanup subsystem. Environment was Tandem SQL with VB RSC and AS/400.
April 1989 to October 1996
Bank of America, Concord, California
Systems Engineer (contractor) (4/95 to 10/96) - Provide team leadership for the Corporate Treasury Liquidity Management Systems. Responsible for project development, system production support (CMS, DUEFROM, GCPHIST, LETSYS, and LMS) and making sure all SLO are 99.5%. Major Projects; GCPHIST Multi-Banking and LETSYS Affiliates. Department BC/DR subject matter expert. Also, conducted interviews and made recommendations for hiring.
TECHNICAL SUMMARY
Applications/Methodology: MS Office Suite (Excel, Outlook, Project, Visio, Word), .Net, SharePoint, Apple Databases: Oracle, SQL, SQL/MX, SQL/MP, Teradata (V2Rn), SYBASE, MySQL, DB/DC, DB2
BC/DR: Well versed on Archer, Sustainable Planner, and SunGard LDRPS systems, FEMA, ICS, NIST, ITIL
EDUCATION MBA, University of Phoenix, Sacramento, CA
B.S., Computer Information Systems, DeVry University, Atlanta, GA
PROFESSIONAL CERTIFICATIONS
CBCP – Certified Business Continuity Professional, Disaster Recovery Institute International (DRII)
MBCI – Member of Business Continuity Institute, The Business Continuity Institute (BCI)
PMP – Bank of America Certification Program
REFERENCES
Furnished upon request.
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