Sales Manager

Ben Nierenberg

***** ****** **** **. #***, AVENTURA, FL 33180 / 786-***-**** / ***.**********@*****.***

PROFESSIONAL SUMMARY:

DYNAMIC DIRECTOR OF ROOMS & OPERATIONS, A LEADER IN ALL DEPARTMENTS WHO IS SKILLED IN DEVELOPING AND TRAINING TEAMS; EFFECTIVELY CONTROLLING COSTS; INCREASING REVENUE THROUGH SALES AND HIGH GUEST SATISFACTION RATINGS IN COMPETITVE ENVIRONMENTS; EXPERT COMMUNICATOR WHO IS PASSIONATE ABOUT FOSTERING A POSITIVE AND TEAM ORIENTED CULTURE; FLEXIBLE PROBLEM SOLVER WHO THINKS OUTSIDE THE BOX WITH A POSITIVE ATTITUDE;

A LEADER COMMITED TO EXCELLENCE IN SERVICE & BEYOND.

EXPERIENCE:

SHERRY FRONTENAC HOTEL / DIRECTOR OF ROOMS & OPERATIONS / DECEMBER 2014 to October 2017

IMPROVED GUEST SERVICE RATINGS BY TRAINING THE FRONT DESK, RESTAURANT AND HOUSEKEEPING STAFFS TO PERSONALIZE THEIR HOSPITALITY TO ALL GUESTS

INCREASE HOTEL & RESTAURANT REVENUE, PROFITS, RESERVATIONS AND MARKET SHARE THROUGH SALES & PROMOTIONS; INCREASED RATES & PRICES WITHIN MARKET BOUNDARIES YET VERY COMPETITIVE WITHIN COMPARABLE VENUES

COLLABORATES WITH THE ENGINEERING, HOUSEKEEPING, F&B AND FRONT DESK DEPARTMENTS TO IMPROVE SERVICE AND OVERALL QUALITY

RESOLVES SERVICE RELATED PROBLEMS IN A TIMELY MANNER

SOLICITES GUEST FEEDBACK THROUGH QUESTIONNAIRES, HANDS-ON CONVERSATIONS AND REVIEWS TO EVALUATE LEVELS OF SATISFACTION AND FIND OUT WHERE OR WHAT WE CAN IMPROVE ON

UPDATES TEAM MANAGERS ABOUT HOTEL PRODUCTS, SERVICES, RATES AND POLICIES

CHECKS AND CREATES GUEST AND GROUP RESERVATIONS TO ASSURE ACCURACY

OVERSEES BANQUET AND MEETING ROOM EVENTS IN ADDITION TO FOOD PREPARATION AND SET-UP

G & A MIAMI, LLC. / HOTEL MANAGER - AGM/ JUNE 2010 to NOVEMBER 2014

MANAGED 3 HOTELS FOR THIS COMPANY; BEST WESTERN HOTEL, OCEAN PALM RESORT & ALAMO HOTEL

(NOW THE “L” HOTEL)

HIRED, FIRED, SCHEDULED AND DISCIPLINED ALL EMPLOYEES IN ALL DEPARTMENTS, HR DUTIES

INCREASED REVENUE THROUGH CONSTANT MANAGEMENT OF DAILY RATES THROUGH THE EXTRANET SYSTEMS

EXCEEDED GUEST EXPECTATIONS THROUGH HANDS-ON INTERACTION WITH GUESTS

TRAINED FRONT DESK, F&B AND HOUSEKEEPING STAFFS ON PROPER GUEST COURTESY PROCEDURES

SOURCED NEW VENDERS FOR BETTER PURCHASING POWER AND PRODUCT PRICING

IMPLEMENTED HIGH IMPACT SALES AND MARKETING STRATEGIES TO INCREASE PROFITS

BALANCED ALL REBATES AND OTHER MISCELLANEOUS CHARGES

CONDUCTED HUMAN RESOURCE, REVENUE, F&B, TRAINING AND PAYROLL DUTIES

KOSLOVSKY REALTY / REAL ESTATE SALES ASSOCIATE / MAY 2005 TO PRESENT

A LICENSED AND ACTIVE REALTOR FOR MORE THAN TWELVE YEARS SPECIALIZING IN RESIDENTIAL & COMMERCIAL REAL ESTATE IN SOUTH FLORIDA

CULTIVATED NEW CLIENTS THROUGH REFERENCES AND ADVERTISING

CUSTOMIZE MY APPROACH AND RESOLVE FOR EACH INDIVIDUAL CLIENT

SALES AND LEASING OF RESIDENTIAL & COMMERCIAL PROPERTIES

NEGOTIATE CONTRACT PRICE BETWEEN BUYERS AND SELLERS AND BRING TO THE CLOSING TABLE

FIRST FLORIDIAN FINANCIAL, INC. / PRINCIPAL MORTGAGE BROKER / MAY 2003 to DECEMBER 2010

PRIME, ALT-A, SUB-PRIME & HARD MONEY LOAN PROGRAMS

CULTIVATED REALTORS TO USE MY COMPANY EXCLUSIVELY FOR THEIR CLIENTS

MANAGED OVER 10 LOAN OFFICERS

PROCESSED AND APPROVED ALL LOANS

PERFORMED UNDERWRITING FOR ALL LOANS PRIOR TO SUBMISSION TO LENDERS

I CURRENTLY HAVE MY LICENSE WITH A&D MORTGAGE BANKERS IN HOLLYWOOD, FL

EDUCATION / LICENSES / SKILLS

BROOKLYN COLLEGE / MAJOR - BUSINESS ADMINISTRATION; MINOR - ACCOUNTING

SERVSAFE FOOD PROTECTION MANAGER CERTIFICATION #13175302 / EXPIRES: JANUARY 27, 2021

COMPUTER SOFTWARE: ROOMMASTER, FRONT DESK ANYWHERE, PDN (PERSONAL DIETARY NEEDS), MICROS, EXCEL, WORD, POWERPOINT, MICROSOFT OFFICE, ADP AND OUTLOOK

RESPONSIBLE VENDERS ALCOHOL TRAINING MANAGER CERTIFICATION – COMPLETED MARCH 2010

REAL ESTATE SALES ASSOCIATE - LICENSE #3123212

MORTGAGE LOAN ORIGINATOR - NMLS LICENSE #371974

CREDIT REPORT ANALYSIS, MLS, MATRIX, CALYX POINT & ENCOMPASS

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