Customer Service Sales

Corey D. Taylor

**** ***** **. ● Va. Beach, Va. *3454

Cell: 757-***-**** ● ******@*****.***

Sales/Customer Service Professional

Fast-track professional with more than six years of experience in varied sales environments.

Ability to leverage customer services expertise to gain sales.

Track record of building strong and lasting relationships by providing excellent customer service after the sale to ensure satisfaction and build repeat business.

Track record of increasing sales in robust and downturn economy

Intensely driven to succeed. Proficient in using Customer relationship Management Systems, inventory management systems and MS based computer programs.

Key Competencies

Customer Acquisition & Retention

Referral/Repeat Business Generation

Written and Verbal Communication skills

Complaint Handling

Interpersonal skills

Customer Service

Inbound Calls

Cold Calling

Data Entry

Work Experience

Wireless Expert, 2013 to 2015 – Mobile Now., Chesapeake, Virginia

Sale cell phones and telecommunication services in a fast paced shopping environment.

Demonstrated excellent customer service by handling returns, and educating customers on the companies Cellphone products, Wireless and Data Service Plans. Used Microsoft based Computers used for customer account management to process customer complaints, cancel and new customer’s accounts into company customer management system, add new services to customer account, take care of bill payments, and process returns of products. Apply sales techniques to build a long term relationship. Make cold calls to generate business from existing customers. Balanced cash drawers at ends of shifts, and calculating daily transactions.

Became top 2 seller in the district within first 3 months of employment.

Rewarded by management for meeting sales goal of minimum of 35 phones per month.

Sold a average of 50 Telephone and Internet Service Plans per month.

Sales Associate, 2012 to 2013– DILLARD’S, INC., Virginia Beach, VA.

Assisted and encouraged customers in selecting and purchasing the required product in a highly competitive retail environment. Practicing customer-first philosophy, proactively use internal resources to resolve customer problems to achieve outstanding customer satisfaction.

Demonstrated Microsoft based computer skills by using MS based POS systems, to manage inventory, process new sales, process returns, add customers to our CRM and process customer complaints.Apply sales techniques to build a long term relationship. Take inbound call(no cold calling).

Consistently exceeded quota of $1000 worth of shoe sales daily by 30%.

Consistently Rank among departments top 2 out of 8 sales producers.

Achieved first Dillard’s Sales Associate Leadership award within first three months of employment.

Proficient in using Customer relationship Management Systems.

Sales and customer service representative, 2009 to 2012 – DSW DESIGNER SHOE WHAREHOUSE, INC. Chesapeake, VA.

Thrive in a fast-paced and high-volume work environment. Sold designer footwear to customers on daily basis and increased the daily quotas by an average of 40 sales. Enter Orders into POS System. Controlled activities related to cashing in areas of returns, purchasing, and exchanges

Earned consistent commendations for exemplary service delivery, engaging with an average of 100 customers per shift. Worked independently and in a team environment. Balanced cash drawers at ends of shifts, and calculating daily transactions.

Regularly singled out on customer comment cards for “going above and beyond expectations” and “providing outstanding service and attention to guests.”

Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.

Accomplished position between the top 8 sales performers in the region.

Recognized and awarded by top and regional management for most customer compliments.

Sold average of $400,000 worth of shoes annually.

Granby High School, Norfolk, VA.

High School Diploma, GPA: 3.1, June 2007

Volunteerism: YADAPP- Youths Against Alcohol And Drug Prevention Program (2004 to 2008) Licensed Virginia Life/Annuity and Health Insurance Agent.

Contact this candidate