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Computer Operator Information Systems

Flemington, New Jersey, 08822, United States
December 01, 2017

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Robert W. Layfield ** Allen St. Flemington, N.J. *8822 • Cell 908-***-****

Computer Skills

Experience on many different platforms, from Mainframe MVS to AS/400's and Unix based systems. Server installs and decommissions, troubleshooting and cabling.

Computer Experience

Experienced with all Windows Office editions.

UNIX/AIX, MVS on Mainframe LPARS, HMS, JES2, OMEGAMON, ServiceNow Problem Mgmt., TSO/ISPF-SDSF, JCL, VTAM, TCP/IP,,AS400, Remedy ARS, Peregrine Service Center Problem Mgmt., TRAK-IT, CA-7, QMaster Job Schedulers, XP2/AIX.


Rinchem Company, Flemington, NJ February 2017 – Present

Warehouse Technician

Receives, stores, and distributes material, tools, equipment, and products within a Warehouse and bay area using available software and hardware.

ShopRite, Flemington, NJ November 2016 – January 2017

Warehouse Technician

Follow approved procedures for receiving, code dating, preparing, storing, price marking, arranging, and restocking products to ensure quality, accuracy and product rotation and protection.

Randstad Technologies, USA, Carlstadt/Weehawken/Piscataway, NJ September 2015 – May 2016

Datacenter Site Engineer

Racking servers, running copper and fiber cables, troubleshooting hardware/connectivity issues.

Provide on-site and remote troubleshooting and diagnosis of various computer and networking systems.

Perform upgrades and repairs of system hardware.

Responsible for installing, configuring, troubleshooting, and maintaining Servers and Workstations, including Rack & Stack servers and IT hardware in corporate Data Center.

Responsible for server implementation, support and decommissioning within a secure raised-floor environment.

Install support hardware for all devices installed into cabinets on raised floor.

Place devices in cabinets according to instructions from internal hardware, Power & Placement team.

Complete cabling and cable organization per Client DCO standards.

Pomeroy I.T. Solutions, Piscataway, NJ December 2014 – June 2016

Lead Tape Computer Operator –

• Operate computer and related peripheral equipment to process job requests in a timely and accurate manner.

• Perform required maintenance on computer equipment (i.e., tape drives, printers, etc.).

• Perform tape library functions (i.e., log tapes into the system, mount and pull tapes, etc.).

• Perform edits, restores and backups as required for jobs.

• Assists with hardware or software problem determination and/or resolution.

Brook Warehouse through Connections Personnel, Bridgewater, NJ July 2014 – Sept 2014

Shipping and Receiving Coordinator – (Temp) Responsible for correct shipping and coordination of freight to customers.

BASF thru Axelon Services Corporation, Washington, NJ August 2013 – March 2014

Shipping Contractor – (Temp) Responsible for the transfer and packaging of Chemical surfactants. Process all paperwork required. General warehouse duties including loading and unloading of trailers.

Genco – Crayola, Bethlehem, PA January 2013 – June2013

Shipping & Receiving Clerk – Responsible for all systemic handling of inbound and outbound freight ensuring proper distribution of freight and empty trailers within warehouse operations. Assist with removal, loading, QA of freight.

MIQ through Tri-State Staffing, Tannersville, PA August 2012 – Jan.2013

Office Clerk – (Temp) Process paperwork for all inbound and outbound freight, including hazardous materials using MIQ and Wal-Mart software systems.

Dock Worker Night Shift January 2012 – August 2012

Certified Fork Lift Operator. Ensure all purchase orders are unloaded from trailers and registered in Computer System via RF Scanner.

Affinity Federal Credit Union, Basking Ridge, NJ

Data Center Supervisor July 2004 – Jan. 2010

Ensure all process scheduling is met, systems problems resolved, and requests fulfilled. Liaise with other department leaders in establishing IT requirements.

• Plan, coordinated and implemented upgrades of Fiserv’s XP2 Systems.

• Provide support for all information systems and technology for Credit Union.

• Revised standard operating procedures and standardized training of new staff including all Disaster Recovery efforts for the Data Center.

• Manage maintenance and vendor support for UPS and Fire Suppression systems.

JP Morgan Chase, New Hyde Park, NY 2001 to 2004

Sr. HelpDesk Analyst

Supported users with Mainframe, Midrange and Novell/NT network support issues.

• Troubleshoot computer, printer, network, and other peripheral problems.

• Tracked all calls in problem tracking software.

P & O Nedlloyd, Ltd, East Rutherford, NJ 1998 to 2000

Sr. Service Center Analyst

Supervise, motivate, and train staff of seven to provide quality in all areas of computer operations and second level support.

• Created and organized departmental documentation of policies and procedures, thereby reducing errors and accelerating training schedules.

• Documentation, training and assisting European counterparts in all phases of operations for relocation of U.S. Operations to London, England.

• Hired as a computer operator with little UNIX experience, and advanced to supervisory position.

Hapag-Lloyd(America), Piscataway, NJ 1994 to 1998

Lead Operator

Supervised staff of six operators, supporting daily procedures, and training new staff.

• Documentation of all Data Center procedures and ensuring all daily schedules were completed in an MVS/JES II mainframe environment.

• Trained staff from Germany for data center consolidation overseas, while maintaining staff morale and focus.

Continuing Education

Raritan Valley Community College, Somerset, NJ 2005-2008

Previously working towards Associate of Science Degree in Business Administration and Management of Information Systems.

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