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Technical Support Engineer

Chennai, Tamil Nadu, India
December 01, 2017

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Jeganathan Natesan Contact: +**-***** *****

No: *5, Old No: 16, First Main Road, Email:

Krishna Nagar, Hasthinapuram, Chrompet

Chennai – 600044

Career Objective:

To leverage my knowledge & abilities and add value to the Organization

Career Summary

Experience in computer hardware and networking troubleshooting

Proficiency in various computer programming languages

Professional Experience

Worked as Service Engineer From 01st June 2012 to 25th June 2013 for Sri Kalpa Computer professionals in Hardware, Software & Networking, Chennai, India

Worked as Service Engineer From 14st October 2013 to 07th March 2014 for Inspace Technologies in Hardware, Software & Networking, Puducherry, India

Working as Service Engineer From 5st December 2014 till date with TeamLease Services Limited (working for Client - Airtel), Chennai, India

Technical Skill Competency

Online troubleshooting, Fault Analysis, Fault Rectification, Customer Interaction.

Configuration of the Modem & router as per customer request.

Installing and configuring New DSL Lines.

Monthly Review and Analysis of DSL Issues to reduce the Customer Complaints.

Analysing customer feedback for improving the customer service, Providing Technical Support to Customers DSL related Complaints.

Resolving technical problem associated with DSLAM in various locations.

EQN port rectification by coordinating the switch team.

Providing Technical support to engineers in the field for DSL & MAN Implementation & Trouble shooting.

Desktop Knowledge

Trouble Shooting all kinds of hardware problems

Installing and Trouble Shooting Windows XP, Vista, Windows 7

Configuring and Trouble Shooting E-Mail Client,Outlook Express, Outlook and Exchange

Installing all kind of Software

Installing and Configuring WI-FI and Bluetooth in Laptop

Installing, Configuring and Trouble Shooting Network Printers, Normal Printers and Scanners.


Bachelors Degree in Computer Science (B.Sc. in Computer Science)

Sri Aravindar College of Arts and Science,

Pondicherry, India.

Advanced Diploma in Computer Hardware & Networking

Computer Software College,

Chennai, Tamil Nadu, India

Diploma in Computer Application & Diploma in Advanced Software Technology

CSC Computer Education Institute,

Pondicherry, India.

Certificate Program On Managing Interconnected Network Device(CCNA)

NIIT Chennai, Tamil Nadu, India

Pondicherry, India.

Personal Details

Date of Birth : 15th September 1984

Sex : Male

Nationality : Indian

Marital Status : Single

Language : Tamil & English

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