Nora Marquez

**** **** ******

Lubbock, Texas, **413

806-***-****

ac3jvz@r.postjobfree.com

Summary

Over 33 years experience in the working industry, ranging from clerical to retail. Have been self-employed for over 16 years, running a restaurant as a sole-proprietor. I possess basic office skills including customer service. I have computer skills, including e-mail and internet. Knowledge and experience working in Excel, Word, and Quickbooks. Able to run office machines such as a fax machine, photocopiers, and phone lines. I am also fluent in spanish, I am able to read and write in spanish. I would like the opportunity to work for someone that can utilize my full potential. Education

Dunbar-Struggs High School

Lubbock, Texas

Graduated in May 1987 with special honors

Was enrolled in the Office Education Association program which helped me gain employment with the Social Security Administration office while in high school. I also took courses in typing and accounting to which I received several high achievement awards. Texas Tech University

Lubbock, Texas

I have 36 hours completed at Texas Tech University. Employment History

Social Security Administration

Lubbock, Texas

Stay-in-School program

November 1985 - April 1991

During my employment with the Social Security Administration office I helped in many different areas of the office. Initially, I began as a mail clerk, during which time I helped sort all incoming mail. I distributed all incoming mail to the right departments and I picked up all outgoing mail and made sure it all went out in a timely manner. I ensured the supply room was adequately stocked with all supplies for the entire office. I did all confidential document shredding that needed to be done for the entire office. I was also a file clerk for entire office. I kept all files in alphabetical order, making sure each file was placed in the right department according to each individual type of file. I had the responsibility of processing all incoming death notices into the computer system as well as all incoming direct deposit request forms. I was also appointed the position of Data Entry Operator. During which time I performed data entry work using the computer system and appropriate software. I entered all information into the system, ensuring the accuracy and confidentiality of all information recorded in a timely manner. At times, I assisted the Customer Service Representatives by answering incoming calls from the public, helping to assist with all inquiries and questions, handling complaints, I helped troubleshoot problems and provided accurate information to clients calling into the office. When helping this department, I also helped relieve the front receptionist by helping all incoming clients, helping to determine the appropriate department they needed and any questions or concerns they had. At one time, I was appointed as a clerical assistant for the retirement department. I answered any incoming calls for the representatives and took messages. I opened all of their mail and made sure it was routed to the appropriate representatives. I logged all necessary information into any appropriate files and did any necessary typing for the department. Federal Aviation Administration

Flight Standards District Office

Lubbock, Texas

Stay-in-School program

April 1991 - September 1994

During my employment with the Flight Standards District Office, I was the receptionist. I greeted each individual that came into the office and helped determine the appropriate action to ensure that they were directed to the appropriate office. I also handled all incoming phone calls, making sure I re-directed all the calls to the appropriate inspector or manager. I handled all incoming mail, distributed all incoming mail to the right individuals. I picked up all the outgoing mail and made sure it all went out in a timely manner. I was also in charge of any filing or typing requested by any of the administration staff or any of the inspectors. Dillard's

Lubbock, Texas

Sales Associate

March 1995 - August 2000

My position during my employment at Dillard's was a Sales Associate. I initially began working in the women's department and after a few years I transferred to the china department. As a sales associate, my job was to assist all customers. Demonstrating outstanding customer service and selling skills. It was my responsibility to keep the sales floor stocked with merchandise. I assisted in displaying all of the incoming merchandise and organizing the sales floor. Each day, I had to search for all markdowns and make sure all appropriate merchandise was marked down and moved to the back of the store with the appropriate signage. Thus moving forward all incoming merchandise to the front of the store. When we received notice of all clearance merchandise leaving the store, we had to manually scan and package all of the merchandise and stock the sales floor appropriately again. My number one priority at all times was the customer. Making sure the customer found the appropriate items, if needed help with returns, I made sure the customer was helped at all times. While in the china department, most of the customers needed bridal registry information. I would print the lists for the customers and helped assist them with finding the appropriate items and at the customer's request, I wrapped all bridal gifts purchased in a timely manner and if needed, shipped all gifts out to the requested destination.

AT&T Formerly Cingular Wireless

Lubbock, Texas

Call Center Customer Representative

February 2001 - March 2001

Was employed as a Call Center Customer Representative. I was responsible for taking all incoming calls, taking orders, logging all customer complaints and concerns. I explained details about products and services. I interacted with customers in a variety of ways through the phone. If needed, processed all payments. All conversations were monitored for accuracy and all details had to be input onto the computer system while speaking with customers. Mi Tierra Restaurant

Nora’s Mexican Food Restaurant

Lubbock, Texas

Sole Proprietor

March 2001 - Present Day

I opened this restaurant in March of 2001 and moved to a new location in December 2003 and have successfully done so up to this day. I have been responsible for safeguarding the financial success of the restaurant and maintained the reputation of the restaurant. I was responsible for coordinating, supervising and directing all aspects of the restaurant while maintaining a profitable restaurant and quality products and service levels. With sales up to 750,000 annually, I can assure you all of the following key responsibilities must be met accurately and consistently to ensure the success of the restaurant:

*To identify and delegate responsibilities to staff to ensure objectives are met and excellent service is consistently achieved at all times.

*Implement new company policies and procedures by developing plans and instructing staff.

*Recruited, trained and supervised all staff members.

*I processed all necessary paperwork and documentation for all new employees and filed all paperwork accurately.

*Provide direction to staff to achieve restaurant goals.

*Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement.

*Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed all expectations.

*Manage the restaurant to meet and exceed standards in food quality, safety and cleanliness.

*Consistently monitor product and labor costs to remain within goals.

*Train and coach staff on guest services principles and practices.

*Monitor and maintain the Micros POS System and all camera surveillance programs.

*Assist in menu implementation.

*Develop and implement creative solutions to areas of improvement.

*Assist in conducting staff and daily pre-shift meetings.

*Assist in any areas of the restaurant when staffing constrains require.

*Identify employee weaknesses and retrain as necessary.

* Coordinate a variety of activities such as any catering or fund raisers.

*Design and plan out the entire menu for the restaurant.

*To ensure that the restaurant was 100 percent compliant with all licensing, hygiene, health and safety guidelines, this included the entire staff to ensure they were all properly trained and compliant with all guidelines as well.

*Oversaw all of the restaurant inventory and monitored all stock levels of all merchandise. I did all of the ordering of all supplies for the restaurant through a variety of vendors.

*In charge of assuring the restaurant maintained profitability and made any necessary changes needed in order to ensure restaurant profitability.

*Processed all payroll on a semi-monthly basis using Quickbooks. Processed and printed all paychecks and reports and made sure payroll was executed on time and accurately.

*On a quarterly basis, processed all 941 reports for the Department of Treasury and ensured all reports and payments were processed in a timely manner.

*On a quarterly basis, processed all reports necessary for the Texas Workforce Commission and ensured all payments were processed in a timely manner.

*On a weekly basis, prepared food and labor cost reports. Also, on a weekly basis prepared an extensive inventory report.

*I evaluated a daily recording of all sales and receipts. I prepared reports detailing all cost of purchase invoices.

*Prepare bank deposits.

*Prepare bank reconciliation for restaurant.

*Prepare annual employee W-2 forms and reports.

*Organize reports for the tax accountant.

*Must possess good teamwork skills which one must demonstrate at all times to the entire staff.

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