Objective: To apply my experience in line of IT Technical Specialist. To face more challenges and opportunities to further enhance and utilize my knowledge in highly progressive and multicultural environment

Highlight of Technical Experience:

16 years’ experience in Information Technology including more than 10 years of working experience in SAUDI ARAMCO Oil Company As Senior Desktop support, Team lead, Field Support Engineer and System Analyst, that provides exceptional technical solution for remote assistance, system troubleshooting, hardware maintenance isolation, installations and support Drilling application and also work in SABIC petrochemical company ( SaudiKayan\Petrokemya\Safco\Sadaf) as all around Senior IT Support. Recently work in John Clements Consultant and I Was assigned in Wells Fargo Bank Phil. As PC/ LAN Analyst /EUC Support. Recently Work also in Chiyoda CTCI Joint Venture as IT System Engineer/Administrator

I.T. Certifications

•Microsoft Certification (MCP ID 3499370)

MCSE/ MSCA /MCP

•Certified HP Accredited Platform Specialist (HP-APS ID UV9714761133)

Professional Work Experience

Company

: Chiyoda CTCI Joint Venture

Position

: IT Engineer/Administrator

Duration

: Sept 2014-up to July 2017

Client

: Qatargas LR2 Project

Job Responsibilities

•Configure and manage Windows Servers, Active Directory, DNS, DHCP, Sites and Services, WINS, Domain Controller, Internet Gateway using ICS (Chiyoda CTCI Joint Venture and PMT QatarGas Client).

•Active Directory support which includes adding computers to domain, resetting user password, activating and deactivating users in AD, and implementing group policy.

•Deploy desktop software on all desktop hardware to meet security measures and comply with enterprise infrastructure upgrades (e.g. enterprise application/network/system upgrades).

•Configuring RAID and Storage Arrays.

•Assist user department in video conference using C40, Polycom, and WebEx.

•Managing all email accounts of CCJV users in Office 365 powered by the cloud.

•Configure Sonic WALL NSA 2600 Network Security Appliance.

•Install configure Trend Micro Office Scan Server, Endpoint Protection and deploy antivirus client on user’s computer. & managing McAfee ePolicy Orchestrator 5.1 antivirus server, install and configure iCAPS (commissioning database)Managing File Server Access of the users, WSUS Server, Back-up files server daily by using Apps.

•Deploy desktop software on all desktop hardware to meet security measures and comply with enterprise infrastructure upgrades (e.g. enterprise application/network/system upgrades) including telephones (PABX) all around support.

•Provide resources for project on-site deployment activities and coordinating with other IT Functions as needed.

•Work closely with other departments/organizations and collaborating with other IT staff.

•Maintain & troubleshoot company’s LAN/WAN environment

Company

: Wells Fargo Bank (Phil.) (under: John Clements Consultant)

Position

: EUC Support / PC/Lan Analyst

Duration

: May 27 2013 to Oct 4 2013

Job Responsibilities

•Attend troubleshoot, and resolved assigned helpdesk calls and log associated activities

•Deliver on site desktop support service within area of responsibilities requiring in person contact with phone bankers and local end user

•Escalate non-resolvable issues to higher-level technical group from USA for further actions following escalation procedures and guidelines,like create Eaco Call and video Call for all group and vendor concern

•Support NICE application, screen recording,voice recording for all bankers

•Monitoring and administer VDI (virtual desktop infrastructure) by using Citrix,VM Ware vSphere client management tools

•Support terminal client like, DELL WYSE Thin Client, HP THIN CLIENT

•Support daily issue for all bankers, like CIV wont pull-up. Banker can’t hear the customer voice. Banker can’t receive calls, and other many issues.

•Support USP (universal soft phone application)

Company

: SABIC / SaudiKayan/Petrokemya/Safco,(Jeraisy Manpower Supply)

Position

: Help Desk End User Support / System Analyst

Duration

: Dec 2010 to march 10.2013

Job Responsibilities

•Attend, troubleshoot, and resolve assigned help desk calls and log associated activities in the helpdesk system. we use Remedy ticketing System to monitor daily ticket assigned

•Deliver on-site desktop support services within area of responsibility requiring in-person contact with end-users.

•Escalate non-resolvable issues to higher-level technical groups for further actions following escalation procedures and guidelines

•Coordinate with 3rd and 4th line of support for all maintenance work to be performed on desktop hardware/software.

•Deploy desktop software on all desktop hardware to meet security measures and comply with enterprise infrastructure upgrades (e.g. enterprise application/network/system upgrades)

•Carry out scheduled preventive maintenance to ensure all desktop hardware/software free of errors and viruses and to update IT asset inventory database when necessary.

•Provide resources for project on-site deployment activities and coordinating with other IT Functions as needed.

•Provide to end-users active day-to-day technical guidance, initial training on the setup of desktop hardware/software and the efficient use of them.

•Connect network nodes to faceplates and maintain connections between patch panels and switches.

•Implement preset operational standards and procedures.

•Maintain IT Assets Inventory Database (i.e. asset locations, configurations, assignments, etc.) up-to-date within area of responsibility

•Conduct the job according to quality and safety procedures, work instructions, operational standards, site rules, and SLAs.

•Supports Cisco IP Phone issues such as configuring new numbers to CCM server and adding new profile to Cisco Unity server for voicemail, troubleshooting ip phone issues, adding special privileges for ip phone users (i.e. adding national and international access codes.

Company

: Saudi Aramco Oil Company (Jeraisy Manpower Supply)

Position

: Team Leader / Help Desk End User Support

Duration

Job Responsibilities

: July 2002 to Dec 2010

•Providing full range of support and client relationship ranging from the 1st and 2nd level support., we use Remedy Ticketing system to monitor daily ticket assigned in our group

•Team Lead with Saudi Aramco I.T. personnel to quickly resolved end user issues through the phone or Remote, using remote apps tools. Visiting the site within a specific timeframe. Assist Aramco Administrator.

•Preparing, configuring and deploying industry standard software and application images for Saudi Aramco.

•Desktop support, responsible for isolating/repairing minor and major computer and peripherals problem (both software and hardware).in more than 10,000 users. Including area like, Hospital, Community, Clinic, Remote Area (RIGS), Gas Plant, Refinery. Store

House. Offshore and onshore

Company

: Hytech Integrated product Inc

Position

: Senior I.T. Technician /Field Support/In-House Techcian

Duration

: June 1998 to July 2002

Job Responsibilities

Was assigned at HP Service Center as workshop/in-house technician to repair defective HP products like Omni Book Laptop, Hp Desktop Computer,Hp Printer’s’,like Hp DeskJet, Hp LaserJet, Hp Color LaserJet, Hp Plotter Design jet and all HP Products.

Trained selected HP Dealers and Business Partners Technicians in Computersystem basic setup and operations provided 2nd level assistance to Hp Dealers and end users inquiries Hp Product Specialist in the technical department Provided user supports for system and applications, resolve bugs and recommend minor system enhancement and system upgrade. Delivered onsite installation, technical and procedural support to customers Contributed and maintained knowledge base documentation. (Reference manuals and technical

Procedures)

Evaluate and tested new software and hardware compatibility issues.

Gained excellent experiences in system operations and various types of hardware and software especially HP Products. Participated in Company projects work as required Provided out of hours (on call) system support, and attend site if required Deal on a day to day basis customer inquiries regarding product and services including upgrades, sourcing spare parts and accessories for HP Products.

Company

: The Online Advance System

Position

: In-house Engineer

Duration

: Feb 1998 to April 1998

Job Responsibilities

•In-House Engineer, Assign job repair, computer, printer’s, Plotter’s.

•Customer service Provide Technical Support thru telephone.

•Responsible for over –all maintenance, repair and trouble shooting of computer from hardware, software and other related computer peripheral problem

•Assemble new computer branded including hardware and software need

Technical Skills

•Proficient with the Microsoft Product environment.

•Office 365 administrator

•iCAPS for commissioning report and database

•Knowledgeable in configuring Windows 2000 and 2003,2012 Server, SQL

•Knowledgeable in configuring Active Directory Services, DNS, DHCP.WSUS,

•Familiar in using system preparation tools and other third party software for creating standard application images.

•Experienced in troubleshooting desktop applications on a Microsoft Windows Environment

•High level understanding and supporting of networks (Hardware & Software).

•Good knowledge of different network topologies, network cabling, network interface cards, hub, routers, modem, switches, data communication and network protocols.

•DELL Sonic Firewall (maintaining and administrator)

•Experience in installing and supporting networks, computing platform or desktop systems in a distributed environment

•Experienced in printer repairs from dot matrix to laser jet printers, Multifunction printers and large scale plotters.

•Proficient in the usage / application of standard diagnostic, test equipment and software tools including Fiber Optic splicer (Fujikura ARC Fusion Splicer)

•Experience in using Cisco Call Manager and Cisco Unity server for configuring Cisco IP Phone.

•Knowledgeable in Cloud Computing technology.

•Experience in using Helpdesk Remedy system. Experience in USP (universal soft phone)

•Experience in CIV (wells Fargo Bank application)

•Experience in NICE applications (wells Fargo application)

•Experience in VDI (virtual Desktop infrastructure)

•Knowledgeable in using Citrix and VM ware vSphere client management tools

Seminars/Trainings Attended

•Implementing and support Microsoft windows 2000 professional /Jatco Training Institute Bother MFC, LaserJet, New models Printer /BROTHER PHIL.

•Hp Product support Specialist for Computer brio, vectra, kayak, omnibook/HP PHIL.

•Canon product support for new models printer, fax, inkjet/CANON PHIL.

•Hp Product Support Specialist for new Printers, Plotter’s/HP PHIL.

Degree Attained:

College: Phil. Science Technology College

Course: Diploma in Computer Technology

Vocational: Meralco Institutes Foundation

Course: Basic Industrial Electronic

Personal Data

Name: Jonh S. Diño Date of Birth:

June 24, 1977

Sex: Male Weight:

80kg.

Height: 5’10” Civil Status:

Married

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