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Customer Service Manager

Marikina, National Capital Region, Philippines
November 30, 2017

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#** ******* **., ******, ******** City Philippines


Contact No.: +639*********


Creative professional with extensive hospitality experience from concept to development. Talents includes silver service and knowledge in cooking. Dedicated server offering more than 10 years Royal Household Service experience in hospitality industry.


-Knowledge in MS Office, MS Word, MS Excel and MS Powerpoint

-Hospitality and Customer Care

-Royal Household Service

-Passionate on Cooking and Baking


Female Butler/Waitress Nov. 2015 - Sept. 2017

Royal Hashemite Court of Jordan

Palace of King Abdullah II

Amman, Jordan


- Responsible for food and beverage Service for their Majesties.

- Make sure all food and beverage items are in good qualities and safe.

- Serving food to principals on time. Hot food served hot and cold food should be served cold.

- Making sure all things needed are complete and in good condition before and after the service.

- Communicate and deals with the principals. Taking food orders or request, immediate response on complaints/demands.

- talk and deals with the chef with regards on food orders and complaints.

- Daily checking of foods and beverage that is easily to expire.

- Request and refill pantry fridge for daily use.

- Prepares chinaware,cutleries and glasses to be use and set it up on dining table for daily breakfast lunch and dinner.

- Serves tea/coffee for guest and principals. Standard operating procedures must be follow.

- High standard service for special events and functions.

- Maintains the cleanliness and tidyness of the workplace.

- Responsible for the inventory of food and beverage products for the principals.

- Responsible for polishing and inventory of silverwares, cutleries and glasses.

- Daily endorsement/turn over to colleagues, the things done and to be done before and after the shift.

- Reporting to superiors/supervisor/manager all important information or any circumstances happend with regards to principals.

Waitress/Server March 21, 2006 – March 29, 2015

Al Wajbah Palace

Palace of the Royal Family of Qatar

Sheikh Jassim Villa

Doha, Qatar


Responsible and making sure of the daily requisition of food and beverages.

Take food orders and request.

Prepares and cook breakfast food, and whenever requested principal requested.

Serve breakfast foods. Either on the dining room or at the room

Communicate with the Chef regarding foods and food orders. And how it is to be served.

Prepare the Mis en place such as China, cutlery, glasses, table cloth and napkins to be use for breakfast, lunch and dinner.

Set up the Dining table for lunch and dinner. Formal set up whenever there is a guest or special occasion.

Welcoming and greeting guest whenever there is a function or event.

Serves welcome drinks

Serves hot drinks.

Serves food on time.

Cleaning out or bussing out the soiled dishes every after meal.

Prepares snack foods like sandwhiches and fresh juices

Handle first hand complains, and resolve it immediately.

Explains to chef the complains and comments regarding the foods.

Assists and help their highness/highnesses whenever they feel like to cook or bake.

Observe and maintains the cleanliness of the kitchen, dining area and all the cupboards and things used for daily basis.

Polishing of silverwares and cutleries, and make sure it is dirt free and shiny.

Making sure all chinawares and glasswares are clean and no chips before use.

Responsible for the inventory of the chinas,cutlery,glasses and all the things needed for the daily service.

Trains and supervised the new staff. Orient them to be familiarize with the sequence of service, and the workflow

Following the standard operating procedures at all times.

Make sure food stocks are properly checked and take notes of the expiration dates.

Prepare and cooks food for them whenever they request and on travel.

Food Attendant/ Waitress Sept. 14, 2005 – October 14, 2005 Practicum Trainee

Manila Polo Club Inc.,

Forbes Park, Makati City

Makati Skyline Inc.,


Welcoming customers, showing them to their seats.

Provides dining service to guest.

Maintains assigned station including table pieces settings and chairs

Showing the menu

Taking food and drinks orders.

Serving food and beverages.

Assist coworkers throughout busy times to improve workflow and customer service.

Customer Service Representative/Collection Officer Oct. 4, 2004 – Aug.20, 2005

Thirdcomm Management Services

FMSG Bldg. Rm. 505

#9 Balete Drive, New Manila, Q.C.


Telephones the debts of the cardholders.

informs them of their overdue account balances.

offers them a variety of ways to pay then collect information necessary to settle their accounts.

enhances customer service by giving them a choice of resolving their delinquent account using telephone.



B.S. Computer Science 1997- Oct. 2001

Central Colleges of the Philippines

#52 Aurora Boulevard, Quezon City


HABC Level 2 Award in Food Safety in Catering (QCF) Sept. 2016

Hotel and Restaurant Operation Sept.5, 2005 – Sept. 9, 2005

Midland Plaza Training Center

Manila, Philippines

Food and Beverage Services NCII May 2015 – July 2015

Microtech Institute Inc.


Bread and Pastry Production NCII July 27, 2015 - Aug. 19, 2015

Asian Touch Institute

Marikina, Philippines




Al Wajbah Palace

Sheikh Jassim Villa

Ms. Diana Apostu


Al Wajbah Palace

Sheikh Jassim Villa

I hereby certify that the above information’s are true and correct to the best of my knowledge and belief.


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