Wendy Sue Vorce
Commerce, MI
ac3jrq@r.postjobfree.com
Summary:
Wendy is a strong experienced Business Analyst with strong accounting skills working in enterprise organizations such as General Motors and EDS.
Her strengths include requirements gathering, data management, teamwork, facilitation and strong written and oral communication skills.
She has experience working with Requirements Analysis, Testing, Traceability Matrix, and RUP
Skills:
Accounts Payable, Adobe Illustrator, Agile, Audio Conferencing, BOM, Change Management, CMM Levels 2 and 3, COTS, ecommerce, EDI, ETL, FTP, HIPAA, HTML, IPACS Management System, Instant Messaging, Lotus Notes, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, Microsoft Word, ODBC, Oracle, Photoshop, Presage, Primavera Scheduler, PVCS, Quality Assurance, Quick Place, Rational Unified Process (RUP), Regression Testing, Resource Allocation, Information Security, IT Service Management (ITSM), SDLC, SDP-21, SQL queries, TSO, UAT, use cases, user stories, Visio, WebEx
Experience:
EDUstaff, MI May 2017 – present Substitute teacher for students in kindergarten through 6th grade
Blue Care Network, Southfield, MI Aug 2015 – Mar 2016
Change Control Coordinator
Directed and coordinated work activities of multiple project teams
Coordinated resources across one or more projects
Utilized change management in processing application developers’ requests
Managed project scope when assessing the feasibility of the developer’s request
Communicated results of analysis and recommendations to management via presentation and reports
Participate in ongoing data validation to ensure data integrity and reliability
Assisted management with the implementation of solutions for identified problems/issues
Assisted personnel (both internal and external) by answering questions, supplying information and training
Worked with BCBSM (Blue Cross Blue Shield of Michigan), testing and development teams to coordinate promotion activity timelines and promotion results
Created builds for promotion activity into testing environments
Performed UAT testing
Environment: Microsoft Excel and Outlook
West Bloomfield School District, MI Sep 2014 – Jun 2015
General Dynamics, Farmington Hills, MI Jun 2012 – Aug 2014
Business Analyst
Subject Matter Expert in Excel
Managed financials for payroll
Handled accounts payable for mobile phones
Facilitated microwave uploads and notification to Siterra and to the shared drive
Reported daily 594 project status to multiple managers
Supported corporate and remote staff associated with procuring, distributing and maintaining inventory control of office equipment, computers, and mobile phones
Utilized Ariba when onboarding new employees
Environment: Ariba, financial systems and Microsoft Excel
Chrysler Motor Division, Auburn Hills, MI Mar 2012 – May 2012
Business Analyst
Provided business expertise necessary to migrate new and existing functionality to the new Digital Asset Management (DAM) application
Supported the conversion of a client server application to a SharePoint based application
Developed my SharePoint skills so that I could support the conversion
Prepared and gathered detailed specifications, documents, spreadsheets, and charts that included the implementation requirements
Developed and maintained all the analysis documentation associated with the implementation
Developed approach documentation detailing the process associated with the migration
Environment: SharePoint and Microsoft Excel
PSI Center, West Bloomfield, MI Mar 2010 - April 2010
Business Analyst
Surveyed several Meals on Wheels facilities and was evaluated on the number of calls completed
Achieved highest call volume
Documented number of calls and analyzed and documented the results
Environment: MS Office and MS Excel
Edwards, Ellis, Stanley, Koshiw, Armstrong, Bowren, P.C., Troy, MI Feb 2008 – Apr 2008
Staff Accountant
Entered data into system to create accurate tax returns using Ultra Tax
Learned Ultra tax quickly to complete returns efficiently
Researched property values with county departments to complete tax returns
Environment: Ultra Tax, MS Excel
Comerica Bank, Auburn Hills, MI Aug 2007 – Oct 2007
Project Coordinator for NGN Project
Learned Visio quickly and utilized Visio in creating work flows and in creating and maintaining project calendar
Interfaced with project managers to perform needs assessments and gather project requirements
Developed a project portfolio spreadsheet after gathering project forecast information from several Comerica Bank supervisors and managers
Published meeting minutes in a timely manner for NGN Management Meeting and NGN Steering Committee
Tracked site adds, deletes, and closures and documented process flow in Microsoft Visio
Completed review of 150 site surveys and developed a detailed listing of each survey
Tracked and corrected resource work and time keeping
Environment: Microsoft Excel, Microsoft Visio, Microsoft Word, and Lotus Notes
General Motors, Warren, MI Sep 2006 – Dec 2006
Business Analyst for Manufacturing and Quality Wan Refresh Project
Participated in Plan and Define phases of GM Manufacturing and Quality Wan Refresh Project
Created, updated and distributed weekly project overview reports
Gathered status requirements for 18 projects from GM and AT&T project managers on a weekly basis for reporting
Utilized strong oral and written skills when communicating with the GM plants as the AT&T project managers
Ran Pivot tables to extract business unit and site information from SOX reports to research what circuits were used for and to determine type of circuit
Kept informed of latest industry news, trends, products, services, competitors and relevant existing and emerging technologies that may impact present and future account and business performance
Analyzed data (pivot tables, sorts, and macro’s)
Created pivot tables to analyze circuit information
Communicated with global GM Business Units and Functional Skill Team staff to identify, collect and input demand and supply circuit data into the Tactical Database
Environment: Microsoft Excel, Hyperlinks, and Pivot Tables
Birmingham Bloomfield Audiology, Birmingham, MI Oct 2005 – Dec 2005
Client Associate
Scheduled, rescheduled, and reminded clients of appointments
Interfaced with NASCO while processing claim forms
Prepared ear mold repairs for timely shipment to manufacturer
Loaded invoices into Quick Books in managing client accounting
Environment: Quick Books, Photoshop and NASCO
General Motors, Grand Blanc, MI Aug 2004 – Sep 2004
Project Manager for CMM level 3 conversion project
Conducted WebEx meetings with project managers to discuss new process implementation
Created and ran macros to run reports
Documented and tracked training requirements and ran customized reports for management
Utilized project management experience, SDP21 knowledge and CMM background to identify project execution or process deficiencies in areas of training, measurement and analysis and Configuration Management tools
Downloaded, reformatted, and distributed customized GM Service Parts Operations Status Reports in support of weekly senior management review meetings for active projects
Participated with General Motors’ personnel, Quality Assurance representatives, and Mentors to define, document, and help implement new processes to correct quality gaps
Adhered to Project Management Office policies, procedures and methodologies
Environment: Microsoft Excel, Lotus Notes, WebEx and Quick Place
General Motors, Pontiac, MI May 2004 – Jul 2004
Business Analyst
GM Weld Tool, Tool Control System Enhancements Project
Facilitated meetings with the GM customer to gather user stories
Synthesized complex information into concise, readable, unambiguous language
Elicited information based on client and/or internal business needs, documented requirements and translated requirements into functional specification adhering to GM’s Software development methodology
Owned written requirements and specifications, acceptance, Requirements Traceability Matrix (RTM) and related documents from creation and modification through solution delivery
Showed a high degree of initiative in learning Caliber RM in a short amount of time and in populating SDP-21 documentation in support of Tool Control System Enhancements Project
Acted as a liaison between GM Weld Tool customer and IT Web technical team in gathering business and functional requirements from GM Weld Tool customer and in reporting project status to management
Strong understanding of technology as it relates to facilitating systems design
Defined and refined business requirements on the Tool Control System Enhancement Project, a large and complex development project
Utilized ETL in managing requirements so the Tool Control System Enhancements Project progressed successfully
Environment: RTM, SDP 21, ETL, HTML, PVCS, Lotus Notes, and user stories
Electronic Data Systems, Warren, MI Nov 1988 – Nov 2003
Business Analyst
Vehicle Transportation Information Management System (VTIMS) Business Operations and Support Service (BOSS), (June 2002 – November 2003)
Tracked railcar carriers’ payments in the VTIMS mainframe system
Interfaced daily outbound logistics with GM’s new vehicle carriers to resolve logistical issues which resulted in successful delivery of GM new vehicles to dealerships and cost savings for GM
Analyzed and developed solutions for GM new vehicle carrier’s requests for assistance with payment concerns
Corrected data so that GM new or used vehicle carriers can accurately account for movement of GM vehicles
Intervened on behalf of GM to correct vehicle shipping errors via railcars and trucks
Provided second level support for GMs new vehicle carriers
Streamlined process documentation for creating adhoc jobs which improved accuracy and efficiency of data change requests to VTIMS, a mainframe system
Reported metrics to GM regarding any contact about inquiries made to the VTIMS BOSS
Attended PMI training classes in preparation for Project Management Professional Certification
Environment: PVCS, TSO, IPACS Management System, VTIMS (mainframe), Microsoft Excel, Lotus Notes, and Microsoft Outlook
Executive Business Continuity Planning and Status Reporting Project, Troy, MI Mar 2002 – Jun 2002
Project Coordinator
Documented processes with information provided from the business SME
Collaborated with project team to define, develop, document, and test processes needed to support Executive Business Continuity Planning and Status Reporting project
Defined layout of the process definition and of the processes that were needed to support the Executive Business
Reviewed and tested integration of processes needed to support the Executive Business Continuity Planning and Status Reporting project
Collected and assimilated data from several resources into 20 customized reporting spreadsheets containing up to 40 sites per business unit resulting in a successful project launch
Performed Database mining, manipulation and alternative scenario calculations to support user requests
Environment: Information Security, Microsoft Excel and Microsoft Outlook
Pontiac and Warren Data Centers Disaster Recovery plan completion project, Warren, MI Nov 2001 – Mar 2002
Business Analyst
Collected and reported metrics in support of GM Disaster Recovery Plan Quick Hits initiative
Coordinated and served as the focal point for all communication in developing Site Disaster Recovery Plans (DRPs) for Pontiac and Warren Data Centers
Planned and tracked work schedule for delivery of Site DRPs for Pontiac and Warren Data Centers
Environment: Microsoft Excel, Lotus Notes, and Outlook
Container Planning and Development (CPAD) Project, Madison Heights, MI Jun 1995 – Nov 2001
Business Analyst
Adhered to Agile methodology when developing and maintaining the CPAD application
Utilized SQL queries when creating reports from the Oracle database
Established the CPAD project communication plan across the business, support and technology groups
Managed project risks and issues and engaged the appropriate stakeholders in risk identification and
mitigation
Provided direction and oversight throughout the project lifecycle to the project team
Well versed in inbound logistics when supporting the GM NAO Containerization customer
Queried the Oracle database when researching issues
Defined and managed the CPAD project schedule Primavera Scheduler
Defined the resource and delivery commitments in Microsoft Project
Worked with and managed third party vendors
Worked with the EDS technical group to ensure requirements understanding, ensuring test process execution, review test requests, performed IT acceptance, and coordinated release with Release Team
Test Lead for User Acceptance Testing (UAT) to verify that requirements were met
Interpreted requirement documents and updated the test scenarios accordingly
Collected and analyzed test data resulting in successful releases
Demonstrated strong analytical skills and problem solving skills when analyzing problems with CPAD
Gather and documented CPAD requirements in MS Access and built releases from the requirements listing
Tracked requirements in MS Access and created CPAD requirements reports for GM
Analyzed feasibility and resource changes because of requirements modifications through impact analysis reporting
Developed and maintained cost estimates for each CPAD release
Managed CPAD release budget for assigned projects, developed and monitored project plans, and adjusted resources and priorities.
Completed assigned CPAD release projects within budgetary and scheduling guidelines
Provided monthly status reports which included quality metrics regarding CPAD
Defined and refined business requirements on the CPAD project a large and complex development projects
Employed various business processes and applied this knowledge to use cases, supplemental specifications, process flows, data models, and test cases
Set priorities based on meeting action items and provided weekly progress updates
Documented and presented data model for GMNAC management
Updated the regression test for CPAD
Informed and advised affected parties of business impact
Championed the business needs of the client and internal team while balancing the climate, priorities, capabilities and constraints of client
Conducted Software Configuration Management audit to ensure compliance with software quality standards
Authored and tested Distributed Application Disaster Recovery Plan for CPAD
Planned and managed several releases of CPAD for GMNAC customer both locally and remotely
Monitored and assessed progress of CPAD releases during project implementation
Deployed several successful versions of Consistent Office Environment (COe) in support of GMNAC customer
Tracked and billed the COe equipment and software to GM
Ensured Software Quality Assurance by conducting a PVCS configuration audit of items in GM North American Logistics Inbound Parent project
Continually contributed to the improvement of client Database development and capacity analysis capability
Performed gap analysis on the final requested requirements
Environment: Primavera Scheduler, Microsoft Project, Microsoft Access, UAT, Lotus Notes, Microsoft Outlook, Microsoft PowerPoint, SQLqueries and PVCS
Business Analyst, Pontiac, MI May 1994 – May 1995
GM Pontiac West Assembly
Managed the plant’s Telephony projects from initiation through implementation
Contributed to Quality Review sessions on how to improve existing plant support processes
Developed and implemented shut down plans for entire Pontiac West Assembly’s computer inventory and Corporate Video Services Network (CVSN)
Evaluated and monitored maintenance contracts for cost savings resulting in reduction of EDS’ expenses
Diagnosed and repaired workstation hardware related problems
Environment: Telephony, Microsoft Word, and Microsoft Excel
Business Analyst, Troy, MI Nov 1988 – May 1994
GM Chevrolet Customer Assistance
Authored VISS procedure manual which improved efficiency of VISS support
Managed vehicle recall communication with Chevrolet vehicle owners
Trained new advisors in Chevrolet’s and Vehicle Information Service System (VISS) policies and procedures, call handling, and system utilization
Negotiated reimbursement and goodwill requests with Chevrolet Executive referral customers
Revised VISS training tools to provide most useful procedure for handling a VISS inquiry
Authorized goodwill adjustments for Chevrolet owners with Chevrolet Dealers on behalf of Chevrolet Motor Division
Assisted hearing impaired Chevrolet customers utilizing Telecommunications Device for Deaf (TDD)
Environment: Telephony, Vehicle Recalls, Microsoft Excel, and Microsoft Word,
Biller Nov 1987 – Oct 1988
Interfaced with NASCO while processing insurance claim forms for a physician
Education:
Bachelor of Business Administration, Concentration in Marketing and Human Resources, the University of Michigan, Ann Arbor, Michigan