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Customer Service Data Entry

Imperial, California, United States
November 30, 2017

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Veronica D. Gallegos

**** ****** *. *****, ** Centro, CA 92243


Tel: 760-***-**** / 760-***-****


Seeking an opportunity for a rewarding and challenging position where I am able to utilize my interpreter, customer service, organizational and inventory management skills to accomplish all work related duties; extensive experience analyzing customer requirements and providing personalized care and solutions to enhance the overall experience.


Medical Interpreter - April-2016 - Present

DAY INTERPRETING 13751 Viaduct Tres Vistas, San Diego, CA 92129

Provide medical interpretation service to ensure patient clearly understands their diagnosis and plan of care, translate written medical documents, assist patients to complete all necessary forms including insurance information, intake & new patient forms, legally required documents.

Translate information as reason for a medical visit, past medical history, and family medical history, as well as explaining medical and surgical procedures, giving medical care instructions, provide drug information and scheduling follow up appointments

Provide patients with support and guidance as needed, protect patient's rights by maintaining confidentiality of personal and financial information

Allow doctors to understand their patients' symptoms, feelings and needs.

Sales Associate – Jewelry/Intimates/Accessories March-2016 - January 2017

Kohl’s Corporation, El Centro, CA 92241

Efficiently resolve customer questions and requests while adhering to the "Yes We Can" policy

Performed physical inventory verifications using a hand held device to ensure proper stocking levels and assisted in merchandizing and operational functions to sort and put away inventory for customer procurement

Collaborated with the Replenishment team, utilizing daily reports, to ensure in stock goals were maintained

Safeguarded high dollar inventory to properly store and return inventory to its designated location

Seasonal Customer Service Representative November 2016 - January 2017 / October 2014 - January 2015

Toys "R" Us, Inc., Calexico, CA 92231

Ensured a positive sales experience by focusing on customer requirements and satisfaction

Maintained a well-organized, stocked, clean, and safe inventory displays

Developed product knowledge by completing training modules to assist customers with product selections

Supply Chain Specialist- Warehouse June-2016 - October-2016

Kaiser Permanente Mission Trails Warehouse San Diego CA 92154

Maintain accuracy of supply and perform inventory replenishments for assigned supply areas

Rotate stock using (first-in-first-out) method of inventory management and remove obsolete and / or expired items

Inform staff on product conversions and substitutions and restock and redistribute medical supplies

Escalate and solve supply issues with Supply Chain personnel for STAT orders

Follow all policies and procedures in utilizing the One Link Financial Supply System

Performs other related duties as necessary

Seasonal Customer Service Representative October 2015 – January 2016

Toys "R" Us, Inc., El Centro CA 92241

Followed merchandising flow and presentation standards to deliver an enhanced customer sales experience

Responded and resolved customer requests and concerns as needed

Received, sorted, segregated and put away inventory for stock replenishment and developed product knowledge by completing training modules to assist customers with product selections

Data Entry / Office Assistant February 2005 – July 2007

America One Finance, El Centro, CA 92243

Organized and prepared loan packages to be entered into the internal processing system and accurately entered data and supporting financial data into loan processing system

Identified missing information and potential issues to supervisor's immediate attention

Handled miscellaneous administrative issues, data entry and processing task as requested by supervisor.

Data Entry / Office Assistant August 2002 – February 2005

People's Discount Mortgage, El Centro, CA 92243

Completed administrative actions to include: data entry, fact checking, web research, leads, mailing list development, document scanning and credit report processing

Accurately entered data and supporting financial data into loan processing system and submitted loan applications for loan approval


2011: Certificate, Pharmacy Tech, Imperial Valley Regional Occupational Program

2009: Certificate, Medical Terminology, Imperial Valley Regional Occupational Program

2009: Certificate, Dental Assistant, Imperial Valley Regional Occupational Program

2009: Certificate, Radiation Safety, Dental Pros. Temecula CA.

2002: Certificate, Computer Repair, Imperial Valley Regional Occupational Program

1990: Diploma, Central Union High School, El Centro CA

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