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Microsoft Office Technical Support

Salt Lake City, Utah, United States
November 30, 2017

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Kirk L. Butler



Proven customer oriented, flexible and highly organized technician with strong communication skills supporting users at the Salt Lake City pharmaceutical manufacturing site. Complete projects ahead of deadlines, and deliver high quality solutions. Valued and respected as a contributing member of the global IT staff.

Administration of over 350 Windows 7 and Windows 10 client PC’s. Includes managing asset inventory.

Principal technical support for site leadership team, and primary contact for all users.

Manage computers and reporting using Microsoft SCCM 2012 and Active Directory.

Maintain, prioritize, diagnose and resolve a high volume of higher level Help Desk requests/issues in a timely manner with detailed documentation of the resolution.

Collaborate with IT colleagues to test, deploy, and train end users on new technologies.

Manage non-imaged custom Windows 7 and Windows 10 computers in packaging and manufacturing. Included ensuring the systems were in compliance with company, DEA, and FDA standards.

Partner with site business groups to identify future technology needs.

Support 20 Zebra label printers used for printing packaging labels from Oracle.

Maintained superior customer relations, and provide high quality technology solutions.

Manage Windows Server 2008 print server administration.

Manage and maintain audio visual equipment in seven conference rooms and a training room with 20 PC’s.

Maintained superior customer relations, and provide high quality technology solutions.

Professional Experience

2004 – 2017

TEVA/CEPHALON, a global pharmaceutical company SLC, UT. (Teva acquired Cephalon)

IT On-Site Support Specialist I/Client Services Analyst III

Completed domain migration of over 400 Actavis users and computers to the Teva domain. Cephalon to Teva migration of over 350 users, and 400 plus computers.

Implemented solution for controlled document printing environment for the QA group. Configured printers and desktop PC’s to manage batch record printing requiring controlled paper and numerical sequences for auditing, and FDA/DEA compliance.

Updated critical QA, manufacturing, packaging, QC, security and administrative computers to Windows 7. Eliminated the risk of using legacy hardware and software applications used to support the business.

Implemented Global OEE systems for the Salt Lake City site for the IT Manufacturing Business Group. Configured, tested, and installed custom computers for all five packaging lines, resulting in visibility of real time progress on the packaging lines and expedited order status for customers.

Configured customized Windows 10 laptops required by the engineering group to manage the high processing needs of SolidWorks, AutoCAD, VMWare and support of the manufacturing systems at the site.

Updated hardware for over 400 desktop/laptop computers in 2015. Hardware update of 2012 included upgrading to Windows 7. Updated hardware on over 300 desktops and laptops in 2009, and 2004. Updated over 350 computers to Windows XP Pro in 2006. Hired and managed temporary employees during each project. Ensured minimal end user disruption, and early return of leased computers saved the company thousands of dollars.

Designed and implemented end user training for the IT help desk 2016. Customized training for Microsoft Office 2010, 2007, and 2003 for site business groups. Integrated third party training application into the company web based training portal. Improved, and conducted IT portion of new employee training.

Deployed Xerox print devices. Reduced the printers on HP contract by 75% reducing the cost of printing at the site.

Modernized digital phone system to a Vo/IP solution.

Centralized software applications and licenses. Completed project saves the IT group time by not needing to search for software and install instructions.

Managed inventory of systems, and software/hardware purchases for all local business groups.

Professional Development

Microsoft Office Suite 2010

Microsoft Office Suite 2007

Installing and Configuring Windows 7 Client

Planning and Managing Windows 7 Desktop Deployments and Environments

Administering Microsoft SCCM 2012

Microsoft Office Suite 2003

Windows XP Pro (MCP Certified) 070-270

Network+ Certification

A+ Certification (Operating System Technologies)

A+ Certification (Core Hardware)

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