Selena Yip

ac3jqz@r.postjobfree.com • 610-***-****

EDUCATION AND CERTIFICATIONS

The University of Pittsburgh – Pittsburgh, PA

Bachelor of Science in Anthropology and Psychology GPA: 3.35/4.00, cum laude

The University of Hong Kong – Pokfulam, Hong Kong

Exchange Student, Spring 2015

Associate Professional in Human Resources (aPHR)– HRCI Currently pursuing certification

RELEVANT EXPERIENCE

Whole Foods Market – Devon, PA

Grocery Team – June 2017- present

• Organize and check back room for sufficient quantity of stock to ensure inventory and restocking efficiency

• Find solutions to customer complaints and communicate concerns to upper management Fukumenya – Pittsburgh, PA

Customer Service Representative – Nov 2016-March 2017

• Planned and implemented promotional material, increasing client base by 20% since grand opening

• Supervised and trained new employees, developed training programs, and organized employee outings to improve working relationships

Olympik Tots Childcare – Philadelphia, PA

Assistant Teacher/Instructor – June 2016-Aug 2016

• Developed age appropriate curriculum and implemented hands-on teaching in several areas including math, English, and interpersonal skills

• Taught effective conflict resolution that students were able to initiate on their own, reducing instances of physical confrontation between students and teacher intervention by half

• Assessed student performance and classroom behavior through weekly parent reports, conducting one-on-one meetings as needed

Chinese American Students Association – Pittsburgh, PA Executive Media Coordinator, University of Pittsburgh – May 2014-April 2015

• Led fundraising activities to appeal to student government board, resulting in approximately $12,000 in funding towards the Miss America 2014 interview event to promote minority women in STEM for an audience of 300+ members

• Conducted community outreach to student organizations from multiple universities and to the greater Pittsburgh Chinese community, resulting in continuous collaboration on events such as Lunar New Year and approximately

$2,000 in donations

• Designed event and program advertisements which were distributed through creative social media management on Twitter, Facebook, and Instagram to 200+ followers VOLUNTEER EXPERIENCE

Pittsburgh Action Against Rape – Pittsburgh, PA

Helpline Volunteer – Feb 2017- Present

• Provide guidance to students in university outreach programs by assisting them in understanding mental health, coping techniques, and possible resources available to them

• Use specialized techniques that include breathing exercises and other stress management strategies in order to relieve immediate distress of helpline callers followed by a reference to community resources Baker Industries – Malvern, PA

Occupational Therapy Assistant – May 2014-Aug 2014

• Assisted in planning and preparation of therapy and team-building activities

• Taught patients necessary life skills such as financial organization and efficient problem solving Physical and Occupational Therapy Gym, UPMC – Pittsburgh, PA Therapy Gym Assistant – Jan 2014- May 2014

• Supervised physical and occupational therapy during gym hours

• Kept patients focused, goal-driven, and energetic SKILLS AND QUALIFICATIONS

Computer: MS Excel, MS Word, MS Office, MS PowerPoint, Minitab, SPSS, Adobe Photoshop Languages: Fluent English/Cantonese, intermediate conversational Korean, beginner Mandarin

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