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Customer Service Representative

United States
November 30, 2017

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Brawley, CA - 760-***-****


Patient Service Representative

Clinicas De Salud Del Pueblo - 2017-02 - Present

Receiving the patient and registering their medical complaint in the log book Using sound judgment when the patient has an emergency complaint and calling the nurse to evaluate the patient

Educating the patient as to Patient First's billing policies, insurable and non- insurable charges Registering the patient in an expedient, accurate manner Verifying all information and existing charts with patients Explaining the charges to the patient and, when requested, providing the patient with a statement Collecting the money for the patient's visit, diagnostic studies and supplies Human Resources

Uni Care Home Care Inc - Brawley, CA - 2013-10 - 2017-02

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Input new patient's information into the system.

• Kept organized documentation of prescription refill information for office and physicians.

• Audited new customer files to verify medical necessity and satisfaction of coverage criteria.

• Located, checked in and pulled medical records for appointments and incomplete patient charts.

• Analyzed data to create and organize graphs, charts, and documents for publications and presentation.

• Request information for patients by calling physician’s office, hospital, medical facilities

• Ordered DME from different companies

• Performs customer service functions by answering employee request and questions.

• Conducts benefits enrollment for new employees.

• Processes new employee files.

• Submits the online investigation request and assists with new employee background checks.

• Conducts audits of various payroll, benefits or other HR programs and recommends any corrective action.

• Updates HR spreadsheet with employee change request and processes paperwork.

• Assists with the preparation of the performance review forms.

• Assist with recruitment and interview process.

• Makes photocopies, faxes, documents and performs other clerical functions.

• Performs other duties as assigned.

Administrative Assistant

Imperial Valley Home Health inc - Brawley, CA - 2013-01 - 2013-10 Update and maintain patients’ health records

Assist patients with initial paperwork

Schedule and coordinate appointments

Process insurance claims in compliance with law requirements Use medical software to support all transactions

Manage receivable and payable accounts and maintain financial records Answer patients’ queries and ensure quality customer service Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies Ensure compliance with procedures

Keep up-to-date with changes in medical and insurance legislation Accounting Clerk

Boost Mobile - Brawley, CA - 2012-12 - 2013-01

Provide accounting and clerical support to the accounting department Type accurately, prepare and maintain accounting documents and records Prepare bank deposits, general ledger postings and statements Reconcile accounts in a timely manner

Daily enter key data of financial transactions in database Provide assistance and support to company personnel CSR - Customer Service Representative

Pizza Hut - Brawley, CA - 2012-01 - 2012-07

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents CERTIFICATIONS/LICENSES


2013-01 - Present

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