Sign in

Customer Service Data Entry

Milwaukee, Wisconsin, United States
November 30, 2017

Contact this candidate


Menrose M Heard

414-***-**** **** n **th st Milwaukee, WI 53218


To pursue a position that will allow me to utilize my knowledge and skills, as well as, provide interesting challenges, growth, and stability with room for advancement.


Milwaukee Area Technical College - 8/2012 to present

Human Services Program, Graduated– 12/2015

Mandated Reporter Certificate – 01/ 2016


Team Management – Milwaukee WI

05/ 2016 – 05/2017

Service Coordinator / Case Manager

As a Service Coordinator I work from an empowerment model, provide service management, intake process, educate clients of available service, advocate for client, provide social services that include meals on wheels, transportation, home health aides, financial assistance, counseling, preventative health screening, wellness checks, monitor client to be sure they aren’t being abused as a mandated reporter, provide self-actualization motivation.

The Best is Yet to Come – Milwaukee WI

01/2016 – 05/2016

Youth Care Case Manager:

As a Youth Care Case Manger I monitor, and council teenage girls that are living in out-of-home placements. Responsible for transporting and ensuring that visits are conducted in accordance with regulations. Working with Child Protective Services in maintaining accurate case notes, processing, and writing of treatment plans to ensure proper handling of Case Management. Transport clients to doctor visits, assist with teaching effective living skills, as some clients may age out of the system. Motivate, and encourage clients to complete goals. Keep confidential files, maintain facility, Conduct daily meetings with staff.

Matt Talbot Recovery Services – Milwaukee WI

09/2015 – 05/2016

Correctional Re-Entry Specialist:

Work with the Department Of Corrections to supervise sex offenders. Manage case load of newly released offenders, maintain an accurate case notes of client’s mood, behaviors, and their daily functions, escort clients to sex offender therapy sessions, transport clients to their probation officer for mandatory office visits. I Work closely with Probation officers on the progress of the client. Conduct random checks of the offender’s home. Assist the client with necessary outings, such as

grocery shopping, Doctor appointments, and monitor any time spent out in the community. Assist with current and the revision of treatment plans for offenders.

The Milwaukee Women’s Center – Milwaukee WI

08/2015- 12/2015

Intern – Client Support Specialist:

Maintain the 24hr crisis hotline. Work with 211 to house residents who are being referred by Impact 211, processing the intake paperwork for potential clients, Co-facilitate support and educational groups, and assist in the Older Abused Women’s Outreach program.

Process Intake/ Outtake procedure for women whom are victims of domestic violence. Assist with

daily functions of the shelter. Maintain confidential files, provide therapeutic plans for clients that

may be in need of motivation and resources to become safe and productive with their housing and

employment search. Conduct room searches, and provide tours.

Staff Up America/ Beer Capitol - Milwaukee WI

4/2012 to 02/14/13


Repacked damaged products, stocked and organized for the distribution department. Kept a tally

of the repackaged products.

Seek Inc.; Kohl’s Corporate - Menomonee Falls, WI

1/2010 to 10/2010

Food Service Coordinator:

Managed food service department, managed inventory, balanced cash drawer, serviced vending,

collected money, set up and organized catering, baked, short order cooking

Provided excellent customer service.

Assisted manager with a variety of projects.

Hartsfield Jackson Airport: Standard Parking - Atlanta, GA

4/2008 to 5/2009

Administrative Coordinator:

Coordinated payroll, scheduled employee hours, data entry, kept confidential files.

Greeted and assisted customers with transportation.

Assisted management with various projects.

Dixie Staffing

Riverdale, Georgia

9/2007 to 3/2008

Customer Service Representative:

Assisted manager with payroll, maintained front office, managed purchase orders, data entry,

filing, answer incoming calls, collection department, maintained inventory.

Protocol Inc.

Merritt Island, Florida

9/2005 to 1/2006

Customer Service Representative:

Provided excellent customer service to inbound callers, Kept confidential files for clients; i.e.

American Express, Health Tech Medical, and several Law firms, data entry, and served as a

backup for the company's answering service.

Dr. Howard Fuller Foundation/ Justice Center

Milwaukee, Wisconsin

1/2004 to 10/2004

Director/ Site Supervisor: Worked with the Department Of Corrections to supervise inmates whom were court appointed community service workers.

Managed a staff of 5 to 12, payroll, Maintained monthly reports, managed company grant funds, provided training classes, directed staff meetings.

Employee performance reviews, hired and terminated employees as instructed.

AT&T (Ameritech)

Milwaukee, Wisconsin

3/2000 to 8/2003

Customer Service Representative:

Trained Billing Department on billing procedures, wrote Standard Operating Procedures, analyzed and resolved small business complaints, data entry, served as a Team Captain, answered incoming calls for customer orders and complaints.

Positive Pathways

1/1998 to 1/1999

Case Manager - Supervisor

Created treatment plans, provided resources and referrals.

Supervised girls placed in the group home by the court, clients were placed due to their parents

being incarcerated. Worked closely with counselors on the progress of the client.

Motivated, and encouraged clients to complete goals. Kept confidential files, maintained facility, managed company grant funds. Conducted daily meetings with staff, and coordinated payroll.


Milwaukee Area Technical College - 8/2012 to present

Human Services Program / AODA

Courses Completed:

Intro to Human Services Documentation and Record Keeping

Multicultural Competence Interviewing Skills

Ethics Group Work Skills

Sociology Psychology 188

Gerontology Field Preparation

Case Management Practice Psychology 199

Family Violence Advanced Field Placement / Internship

AODA 109 – Addiction Counseling AODA 151 - Clinical Assessment Treatment Planning

AODA 154 – Counseling Skills

Contact this candidate