Kyle A. Marsh
Cell: 513-***-****
Email: ac3jon@r.postjobfree.com
Professional Experience
Fidelity Investments (Randstad): Business Analyst
Contributed to the transition and training of the stock plan services team from waterfall to agile development through prior business knowledge and experiences.
Enabled innovation by value stream mapping processes in order to identify inefficiencies in existing business procedures.
Eliminated ambiguity for development teams and stakeholders through the use of business process models, data flow diagrams, and stakeholder presentations.
Served as the liaison between project stakeholders and the business to create requirements and user stories.
Implemented a system of test driven development through acceptance criteria and Cucumber automation.
Validated that delivered features met business expectations through user acceptance testing including white box, black box, web, mobile, mainframe and boundary testing.
POSSIBLE (Robert Half): QA Analyst
Collaborated with development teams to test online product and marketing websites for large retail clients, such as P&G, through mobile and desktop web testing.
Led the testing for a new Febreze product page implemented on all platforms without defects or delays.
Kroger Technology: Application Analyst
Served as a QA Lead on an agile team working within Jira to manage and execute two-week sprints.
Led an effort to automate testing to increase team velocity and reduce risk based testing.
Spearheaded and implemented a movement from a manual to a fully automated software installation executed by the clients.
Assumed the role of technical lead responsible for working with vendors and interfacing teams to complete system upgrades and implement new technologies.
Supported 23 distribution centers by developing personal relationships with each client and their staff in order to foster an information and feedback loop
Kroger Technology: Enterprise Desktop Support Intern
Worked within a team to support all technical issues for corporate headquarters executives and employees.
Managed technical issues for and affiliated banner stores and pharmacies nationwide as the third level of desktop support.
Summary
Versatile Business Analyst with 6+ years experience transitioning financial and retail industries to an agile framework. My greatest strength is a customer driven work ethic proven to reduce cost, accelerate development, and improve client relationships.
Areas of Expertise
Agile Methodology/SAFe
Business Analysis
Software Testing
Process Improvement
Customer Service
Jira and Confluence
HP Quality Center
Advanced SQL Querying
Education
University of Cincinnati: 2008-2011
Major: Management Information Systems
Certifications and Honors
SA SAFe 4 Certified Agilist
Six Sigma Yellow Belt
Elected head of inter department communication committee
Technologies Used
Operating Systems: Windows, Macintosh, iOS, Android, AIX, Mainframe
Software: Microsoft Office, Project and Visio, Jira, Confluence, HP ALM, Eclipse, Cucumber, all Major Internet Browsers
Computing Languages: SQL, Q Basic, Java, HTML
Databases: Oracle, Informix, Db2, SQL*Server, Access, AD