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Professional Business Analyst

Cincinnati, Ohio, United States
November 30, 2017

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Kyle A. Marsh

Cell: 513-***-****


Professional Experience

Fidelity Investments (Randstad): Business Analyst

Contributed to the transition and training of the stock plan services team from waterfall to agile development through prior business knowledge and experiences.

Enabled innovation by value stream mapping processes in order to identify inefficiencies in existing business procedures.

Eliminated ambiguity for development teams and stakeholders through the use of business process models, data flow diagrams, and stakeholder presentations.

Served as the liaison between project stakeholders and the business to create requirements and user stories.

Implemented a system of test driven development through acceptance criteria and Cucumber automation.

Validated that delivered features met business expectations through user acceptance testing including white box, black box, web, mobile, mainframe and boundary testing.

POSSIBLE (Robert Half): QA Analyst

Collaborated with development teams to test online product and marketing websites for large retail clients, such as P&G, through mobile and desktop web testing.

Led the testing for a new Febreze product page implemented on all platforms without defects or delays.

Kroger Technology: Application Analyst

Served as a QA Lead on an agile team working within Jira to manage and execute two-week sprints.

Led an effort to automate testing to increase team velocity and reduce risk based testing.

Spearheaded and implemented a movement from a manual to a fully automated software installation executed by the clients.

Assumed the role of technical lead responsible for working with vendors and interfacing teams to complete system upgrades and implement new technologies.

Supported 23 distribution centers by developing personal relationships with each client and their staff in order to foster an information and feedback loop

Kroger Technology: Enterprise Desktop Support Intern

Worked within a team to support all technical issues for corporate headquarters executives and employees.

Managed technical issues for and affiliated banner stores and pharmacies nationwide as the third level of desktop support.


Versatile Business Analyst with 6+ years experience transitioning financial and retail industries to an agile framework. My greatest strength is a customer driven work ethic proven to reduce cost, accelerate development, and improve client relationships.

Areas of Expertise

Agile Methodology/SAFe

Business Analysis

Software Testing

Process Improvement

Customer Service

Jira and Confluence

HP Quality Center

Advanced SQL Querying


University of Cincinnati: 2008-2011

Major: Management Information Systems

Certifications and Honors

SA SAFe 4 Certified Agilist

Six Sigma Yellow Belt

Elected head of inter department communication committee

Technologies Used

Operating Systems: Windows, Macintosh, iOS, Android, AIX, Mainframe

Software: Microsoft Office, Project and Visio, Jira, Confluence, HP ALM, Eclipse, Cucumber, all Major Internet Browsers

Computing Languages: SQL, Q Basic, Java, HTML

Databases: Oracle, Informix, Db2, SQL*Server, Access, AD

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