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Sales Customer Service

Raleigh, North Carolina, United States
November 30, 2017

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**** ****** ******* *****, *******, NC 27603 919-***-**** (h) 917-***-**** (c)


Sales and Marketing Coordinator bringing 12 plus years of experience as a top notch liaison, with excellent listening, organizational, customer service, inventory control, and product procurement skills.


Traditional & Social Media Marketing,, Raleigh NC 9/2012-Present

- Developed a brand for an online book series

- Generated strong and steady sales for the Laughingisconceivable book series

- Built and maintained professional pages on major social networks, creating a strong presence in target markets. .

Business to Business Account Manager, Tiger Direct, Raleigh NC 1/2012- 9/2012

- Generated sales through up selling and cross selling techniques to ensure biweekly sales quotas were met.

- Renewed and developed relationships with dormant accounts thus rejuvenating sales.

- Sole point of contact with client base to guarantee continuity and complete customer satisfaction from initial price

quotes through final receipt of shipments.

Marketing/Business Planner, Self Employed, NY, NY / Raleigh, NC 2003-2005/2007-2011

- Created and maintained professional databases for small businesses by setting up manageable, user

friendly programs like Access that allowed the business owner to dedicate more time to growing their


- Prepared eye pleasing functional spreadsheets and marketing materials complete with formulas and

graphics for individuals and businesses who needed professional presentations that would attract new business

while staying within their budget.

Sales and Marketing Coordinator, Sababa Toys, NY, NY 2006-2007

- Managed all activities for a Sales and Marketing staff of 100 plus, providing them with needed

samples, quote sheets and presentation materials which ensured their preparedness for important meetings

and shows.

- Updated and maintained daily a database consisting of several hundred items by conferring with

designers, production, and top management that guaranteed all price and specification information were

up to the minute and ready for the trade.

- Initiated and set computerized tracking procedures for valuable prototypes and pre-production samples

that resulted in 0% lost or misplaced items.

Merchandise Coordinator, R Siskind and Company, NY, NY 2005-2006

- Met with suppliers weekly gaining information on trends-current and expected demands - then made

educated decisions and purchases which could best be sold for a maximum profit at the wholesale


- Arranged and conducted staff meetings with sales professionals introducing new merchandise and

planning strategies to get product in and out of the door quickly, that cut down on the cost of


- Scheduled ship dates with suppliers factoring in lead times and customs issues that got the product to our

customers when promised and built a trusting and solid relationship.

Import Key Accounts Coordinator, Mattel Toys Inc., Fisher Price Brands, NY, NY 2000-2003

- Took control of product orders upon completion of sale: Verified that quoted and discounted pricing

were accurate for the specific customer, contacted our Hong Kong counterparts to confirm if product

was available and if not, when it could be shipped, which created a seamless transition from order entry to

customer receipt of goods.

- Direct contact person and liaison for our valued customers providing available samples, quote sheets,

pricing, and information on delivery dates that built and maintained solid relationships while sales

representatives were unavailable.

Samples Coordinator/Warehouse Operator, Mattel Toys Inc., Arco Toys, NY, NY 1997-2000

- Orchestrated multi-million dollar toy shows throughout the US by bringing together and overseeing all

essential personnel: Set designers, model makers, painters, and actors that made sure all activities

were done in an efficient and professional manner.

- Acquired and maintained an inventory of 500 plus items that consisted of one-of-a-kind prototypes,

pre-production, production, and packaging samples that were used by sales and marketing

professionals to highlight the quality and versatility of our product line.


Advanced in Internet, Intermediate in Word, Excel and Outlook, Knowledgeable in Powerpoint and Access.


Associates of Applied Science Degree - Marketing - Queensborough Community College, Bayside NY.


March for Babies Charity: Food Bank of Central @ Eastern North Carolina Volunteer

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