SANDRA C. ANDRADE

305-***-**** ac3jmu@r.postjobfree.com www.linkedin.com/in/SandraCAndrade

DYNAMIC HUMAN RESOURCES PROFESSIONAL

Drive Efficiency Through Value-Added Improvements

Multilingual Human Resources Executive, recognized for analyzing and processing time-sensitive information expeditiously. Offering valuable multi-level cross-functional skills specific to the unique needs of the business. Discreet and ethical, leveraging education and background experience to develop, and flawlessly execute strategic initiatives to improve productivity, analyze alternatives and identify solutions.

CORE EXPERTISE

Multilingual (English, Spanish, Portuguese)

Talent Management

Compensation & Benefits

Employee Relations & Investigation

Performance Management

Inclusion & Diversity

Organizational Development

Change Management

HR Metrics

PROFESSIONAL EXPERIENCE

BAXTER INTERNATIONAL 2015 – 2016

Senior Manager, LATAM Talent Management Leader Miami, FL

Biotech & Pharmaceutical Org. with 40K employees, US$10B in revenues and multiple locations within 5 regions

Assessed needs, designed and implemented Organizational, Leadership and Development solutions to Latin America region. Partnered with Global network to identify next generation of Top Talent employees and liaise with in-country HR Teams to support their needs and implement Talent initiatives.

Facilitated Regional and Countries Cross-functional Mid & End Year Performance and Year-End Talent Calibration sessions with Cluster Heads, Region Sr. Leadership Team and respective teams, recommended solutions and ensured succession planning initiatives

Partnered with Global and Local HR, collaborated to the creation of the Manufacture Change Management initiative with focus on the new Culture of Quality, Leadership, Management requirements, Systems & Processes

Achieved 83% of Leaders participation in the implementation of the New Baxter vision, including Train-The-Trainer sessions to 19 Seniors, in 3 Share Commitment Briefings, and assisted them to deliver 60 sessions to 500+ Managers during 4-month period

CITIBANK NORTH AMERICA INC. 2000 – 2015

Senior Manager, Regional Human Resources Advisor Fort Lauderdale, FL 2012 – 2015

Financial Services-Banking, 231K employees, US$ 77B in revenues, 160 locations within 5 regions, 200M+ customers

Seen as Trusted Advisor, managed HR functions, vision and strategy for Latin America Technology Regional Hub, 22 countries and 6,000 employees. Supported transition to Center of Excellences service model maximizing use of internal resources to execute HR solutions and services in support of business objectives. Redefined and implemented Technology global transformation process, and Co-led Sr. Talent & Management efforts.

Partnered with Sr. Leadership Management to develop and translate Business strategy to Talent Management strategy, and identify requirements for transformational programs within the region including validating the Operating Model, initiatives Implementation, Execution, Financial Management, and Risk & Control.

Ensured succession planning initiatives were occurring by mentoring and educating Sr. Leadership regarding performance management, career development and overall staffing strategy efforts. Co-facilitated Performance and Talent calibration sessions, and identify top performers. An average of 1,700 employees were reviewed annually. Partnered with Compensation & Benefits team, managed annual Salary and Bonus process

Masterminded and implemented cross-organizational Job Evaluation Committee to review and maintain corporate alignment and accuracy. Co-facilitated trainings to Sr. Leadership team, evaluated over 100 Directors and Senior Vice President roles, resulting in 6% of level reduction, 3% promotions, and 5% of roles remapped

Co-led with Global and Regional Management the Technology transformation process, executed over 1,500 movements including promotions, change of roles, reduction of contractors’ workforce, worldwide relocation, hires, terminations and redeployments during 180 days, generating savings of U$2M+

Conducted and managed confidential investigations of employees’ fraud, prejudgment cases, discrimination, misbehavior, and other employee relations issues. Within 3 years, completed over 20 investigations

Manager, Regional Human Resources Generalist Fort Lauderdale, FL 2008 – 2011

Provided full range of strategic and tactical areas of human capital assessing, coaching, counselling and developing Sr. Management and respective teams. Recommended solutions, and executed appropriate HR practices, policies & procedures across Latin America region, covering 4,000 O&T Regional Hub and in-country employees in 22 countries.

Led and managed Global Job Leveling and Coding process initiative to standardize worldwide O&T roles, trained and facilitated 500+ managers throughout the region. Completed target by reaching 100% completion within 6 months

Reduced 60% response time on client requests, by launching HR O&T website dashboard. Collaborated with HR Organization Effectiveness, created a site that provided automated Human Capital reports in Compensation analysis, Data integrity, Restructure in Force, Span of Control, diversity slate and more.

Assessed an existing Business approval application, subsequently created and co-developed complex cross-functional electronic approval process with multi-level-business-geography approvers. Enabled easy access information, improved usability, managed progress, standardized steps, eliminated intense follow up, and inaccuracy regarding open requisitions, international relocations, promotions, and ad-hoc compensation requests. Reduced response time by 55%

Increased 14% of Manager Effectiveness index, 13% Company Satisfaction and 15% Overall Satisfaction by creating and implementing virtual sessions to over 900 employees on “Voice of Employee” definitions and impact of survey results

(Acting Director) Regional Training & Development Center Fort Lauderdale, FL 2005 – 2008

Manager, Senior Course Administrator Regional Training Center Fort Lauderdale, FL 2000 – 2005

Acted as Director of Regional Training & Development Center, managed learning activities and Global development programs to 25,000 employees within 22 Latin America countries and external customers worldwide.

Managed annual budget of U$1M, with a portfolio of 25+ Consultants, 40+ internal instructors, 60+ instructor-led trainings, and 300+ virtual and webinars yearly

Managed School of Banking, division that provided training to other Banks, increased annual net revenue in 55%, or U$ 350K annually with a portfolio of 25 client Banks

Designed and implemented unique Training Portal with full suite and friendly access of Virtual, Webinars and Instructor-Led Courses, monitored progress, and Business Competencies Curricula. Reduced Training Center expenses by 20%

Enhanced and led Regional & Global implementation of virtual trainings by partnering with third-party vendor as client liaison and secured preferred global pricing. Reduced cost by 75%, increased trainings completion by 36%, and increased employees’ satisfaction by 15%, overpassing the target of 85%

ADDITIONAL RELATED EXPERIENCE

PINACOR LATIN AMERICA AND MERISEL, International Sales Executive Team Leader, Miami, FL

PRECISION RESPONSE CORPORATION (current ALORICA), Customer Service Supervisor, Opa-Locka, FL

EDUCATION & CERTIFICATIONS

Bachelor of Science (BS), Civil Engineering, Major in Concrete Structures, University of Mogi das Cruzes, Brazil

Human Resource Management Certification, Florida Atlantic University (FAU), Boca Raton, FL

SPHR Certification Course, Nova Southeastern University (NSU), Dave, FL

Hogan Certification, Performance Programs Inc. (PPI), Boston, MA

COMPUTER SKILLS

MS Office: Word, Excel, Outlook, PowerPoint; Taleo; Global Learning System; Global Talent Management System

ASSOCIATIONS

Member, Human Resources Palm Beach County (HRPBC)

Member, Society of Human Resources Management (SHRM)

National Association of Professional Women (NAPW)

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