MOHAMED ALI

Summary:

Recent graduate with a customer services work experience at an offshore account. Fairly fluent in the English language. Sound knowledge of computer applications with proficiency in word and excel. Detail-oriented and adaptive.

Education:

• Graduate of Cairo university with a bachelor of accounting (2017)

• Faculty of Commerce English Section Cairo University

• overall grade: 71% (Good)

Experience:

Aug. 2016: Dec. 2016: Customer service representative. Employer: Vodafone UK

Duties:

• Handle British Customers inquires and complaints.

• Log customer details on the CRM.

• Provide customer with accurate information and right solutions.

• Performs other duties as assigned by manager

Skills:

Languages:

• Fairly fluent in English

Technology:

• Decent proficiency in using Excel &Word

• Decent dexterity skills and good writing speed

MOOCS & Online Courses:

• Lynda.com - Excel 2013 Essential Tutorial Training

• Lynda.com - Word 2013 Essential Tutorial Training

• Lynda - Excel 2016 - Financial Functions in Depth Interests:

• English movies and series

• Physics

• Cosmology

• Tech gadgets

Contact info:

• Cellular: 011********

• E-mail: ac3jjg@r.postjobfree.com