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Human Resource Customer Service

Location:
Kuwait City, Kuwait
Salary:
500
Posted:
November 30, 2017

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KS SHEYAD

Email Adress:ac3jj4@r.postjobfree.com

Contact Number: +965 66004532

Career Objective

A qualified and personable, adaptable, and highly organized person with a solid experience in administration

I am a seeking challenging key executive profile to play a pivotal role in driving organizational objectives to contribute accrued skills in realization of mutual objectives.

Certifications

Master of Business Administration (MBA – HR & Marketing), May 2008

Bharathiar University Coimbatore (Concentration: Human Resource Management & Marketing Management).

BSc catering science and Hotel Management. March 2006

Bharathiar University, Coimbatore

Higher Secondary Education in Science, March 2003

Board of Examination, Kerala

S.S.L.C March 2001

Board of Examination, Kerala

Professional Experience

Organization 1. AL MUZAINI EXCHANGE COMPANY, KUWAIT.

Role: Customer Service Representative

Duration: - FEBURARY 2012 - still present

Responsibilities:

Worked as Teller and handled all kinds of currencies

Worked as branch in charge and prepare EOD Report

Ensures and provides quality service to both internal and external customers.

Deal directly with customers either by telephone or face to face

Obtain and evaluate all relevant information to handle product and service inquiries

Record details of inquiries, comments and complaints

Handling all the customer enquiries and deal with the banks about their payments

Organize workflow to meet customer timeframes

Following up with bank about the transactions and provide the additional details if required

Organization 2. Lakshmi Textile Industry, Coimbatore, India.

Role: HR OFFICER

Duration: June 2009 – September 2011

Responsibilities:

Co-ordinate day to day activities of the company.

Drafting the business letters on behalf of managers.

Drafts and proof reads all company correspondence

Custodian of confidential and general documents & records

Maintaining staff details and attendance.

Co- ordinate with welfare activities of the workers.

Arrange the daily requirements.

Preparing Work Schedules etc.

Providing the payroll department with information by collecting time and attendance records

Assist with staffing procedures of the company

Co-ordinate day to day activities of the company and efficient operation of the HR office.

Maintain employee files and HR filling system

Handles performance management and preparing schedules of work.

Handles employee orientation

Educate staffs on company’s procedure

Organization 3. Company Name: Badr Al Samaa Group of Hospitals, Muscat (Oman)

Role :HR Assistant / Document Controller

Duration :March 2009 – May 2009.

Responsibilities:

Process employment applications of staffs

Maintaining a tracking facility to enable documents to be updated easily.

Assist with recruiting and staffing procedures of the company

Co-ordinate day to day activities of the company and efficient operation of the HR office.

Maintain employee files and HR filling system

Checking dispatch documents are accurate.

Control the communications between all in the projects

Keeping track of all the inward and outward Correspondence.

Handles performance management and improvement tracing systems

Allocating works to staffs and preparing schedules of work.

Ensuring all documents are up to date as possible within electronic filing systems.

Handles employee orientation, development and training and recordkeeping.

Educate staffs on company’s procedure, staff appraisal & identify developments needs.

Analyzing and preparing the current requirements of the organization.

Prepare annual leave plans & approving the leave applications of the workers.

Analyzing the problems of the company as well as staffs and make solutions to solve problems.

Organization 4. Company Name : Samsung India Pvt. Ltd., Ernakulam, Kerala, India.

Role :HR Assistant

Duration: May 2008 – December 2008.

Responsibilities:

Custodian of confidential and general documents & records

Arrange the daily requirements.

Assist with staffing procedures of the company

Co-ordinate day to day activities of the company and efficient operation of the HR Office.

Maintain employee files

Educate staffs on company’s procedure.

Scheduling interviews.

Allocating works to staffs and preparing schedules of work.

Skills

Good Management skills for maintaining healthy interpersonal relationships within the organization.

Rich experiences in handling office based software’s

Good experience in the area of Human Resource Management, Employee orientation & Training.

Languages

Arabic - Speak

English - Read, Write, Speak

Hindi - Read, Write, Speak

Tamil - Read, Write, Speak

Malayalam - Mother Tongue

Personal Information

Birth Date : 23rd Dec.1985

Gender : Male

Nationality : India

Residence Location : Kuwait

Passport No. : H 5046741

Visa status : Employment (Transferable)

Marital status : married

Declaration

I hear by declare that the above mentioned details are true and correct to the best of my knowledge

KS SHEYAD



Contact this candidate