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Customer Service Field

Bronx County, New York, United States
November 30, 2017

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Skilled, resourceful and professional employee with experience in conflict resolution, strong interpersonal and intrapersonal skills, is able to improve business relationships to create successful partnerships.


What It Look Like Photography - New York, NY - 2010 to Present

Founder, Photographer, Editor

Accomplished Event/Landscape Photographer

• Extensive photo editing experience

• Proficient in Adobe Photoshop and Lightroom,

• Accomplished graphic design professional with extensive knowledge of the Adobe Creative Suite.

VLC - New York, NY - 2012 to 2013

Field Service Technician

• Performed comprehensive troubleshooting of PCs and peripheral devices.

• Prepared requisitions and invoices for procuring replacement components.

• Documented instances of hardware failure, repair, installation, and removal.

• Collaborated with senior technicians on daily projects assisting as necessary

• Documented performed upgrades and updates to company equipment.

Operation Hope - New York, NY - 2007 to 2009

Customer Service Administrator

Transcribed information into database for daily review and processing.

• Organized events and fostered networks with other community-based organizations within the Greater New York Area.

• Distributed documentation on current programs and administrative duties to both clients and employees.

Stono's Restaurant - New York, NY - 2001 2007

Event Coordinator/Assistant Host

Coordinated nightly readings, organized correspondence for upcoming events and cyclical promotions

• Organized showcases which generated continuous revenue for the establishment

• Received, greeted, and directed multitudes of guests

• Demonstrated ability to interact with customers from diverse cultures and backgrounds

• Scheduled speakers, vendors and participants.

• Coordinated and monitored event timelines to ensure deadlines were met.


Completed training for security personnel

16-hour CPR

Fire Guard Certification (State of NY)

8-hour Protection of People and Property (State of NY)


Wendy McCloud, Data Systems Analyst of VLC Computer Repairs- 203-***-****

Malik Shakur, Business Consultant- 310-***-****

Vanessa M. Vincent, Personal Reference-786-***-****

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