Skills Summary

IT Implementation Project Management professional with over 18 years experience in Commercial Operations, App Development, and Project Management through Project Management methodologies.

Experience

Daiichi Sankyo Inc. Basking Ridge, NJ – (Contract)

Senior Project Manager 9/2016 – present

●Work in matrix environment managing multiple workstreams including CRM, Integration, Hardware, Sales Reporting, Data Governance, Marketing, Finance, Change Management and Training.

●Implement SFA using platforms including Veeva CRM, Align, Vault, Network and Open Data.

●Gather requirements and incorporate lessons learned from implementing over 100 SFA projects.

●Manage MDM interface changes & implementation with multiple sources and 3rd party vendors.

●Define and track project milestones and project health throughout the full lifecycle in MS Project.

●Manage limited internal project resources and 3rd party vendors to implement projects.

●Negotiate contracts to specific needs and budget constraints based on industry experience.

●Clearly communicate project status with stakeholders during steering committee meetings.

Council on International Educational Exchange Portland, Maine – (Remote/Contract)

Senior Project Manager 11/2015 – 8/2016

●Primary liaison between the Client and Internal support team to ensure contracted operations meet needs of business and deliverables for Salesforce, Insurance and Infrastructure projects.

●Manage implementation of insurance platform including plans and payments through Salesforce.

●Define business requirements and act as business analysis to satisfy needs of business requests.

●Manage project stakeholders including core team, steering committees and vendors as applicable.

●Audit and refresh equipment at over 60 sites throughout country by purchasing new equipment.

●Work with Marketing, Finance, Developer, and Business Analysts to Implement projects.

●Attend daily scrum and grooming meetings for implementation, enhancements and bug fixes.

●Escalate with scrum master where necessary to prioritize workload using agile technique.

●Assist in configuration and testing to ensure successful implementations based on requirements.

●Manage project documentation including SOW, budget, project plan, charter and status reports.

●Provide alternatives and best practices to ensure projects are delivered successfully and on time.

●Accomplish upgrade servers used for internal/external website UAT and production environments.

●Ensures project teams have necessary training and experience to complete projects successfully.

●Clearly communicate action items and high level milestones to business and upper management.

inVentiv Health, Inc. Somerset, NJ

Senior Project Manager 10/2014 – 10/2015

●Primary liaison between Client and Internal team to ensure operations meet needs of deliverables.

●Work with multiple vendors including IMS, Cegedim, and ZS for data migrations.

●Understand big picture of implementing projects with several workstreams including Data Services, Incentive Compensation, Analytics & Reporting, Sampling, Quality Assurance, CSV and Training.

●Gather requirements and implement interface / data transmission into application.

●Manage contractual scope, SLA, risk metrics and budgets.

●Manage interdepartmental dependencies during implementation of projects and ensure there is clear coordination/communication with workstream leads in PMO.

●Provide business analytics and operational efficiencies throughout lifecycle of software applications.

●Implement Field Sales Force with Veeva CRM platforms on iPad, laptop or mobile devices using agile & waterfall management techniques.

●Manage contingency plans while referencing contract and compliance guidelines and report status.

●Work with Legal and Finance to shepherd contracts through pricing and approval.

●Document SOP, DOP, work instruction, best practices and lessons learned.

Quintiles, Inc. Parsippany, NJ

Senior Project Manager (promotion - Dedicated) 2/2012 – 10/2014

●Review and approve contracts, work orders, and SOW’s submitted by Client and Vendors.

●Manage 7 employees including Project Managers & Team Lead through dedicated Call Center.

●Add, verify and validate HCP, HCO and Patient records through Veeva / Salesforce Platform.

●Create and monitor SLA’s for new add’s, deletes and updates for HCP, HCO, and Patients.

●Conducts project meetings and is responsible for project tracking and analysis.

●Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

●Key contributor on diverse projects and recommend new procedures and processes to drive results.

Senior Project Manager (promotion – Shared) 1/2010 – 2/2012

●Manage multiple configurations directly with customer for all SFA implementation and training needs.

●Manage 3rd party onshore/offshore vendors for implementations including Veeva and Mavens.

●Train iRep/iPad and Vmobile (Veeva) for Implementations and backfill training where necessary.

●Document, create and release enhancements and reports with several SFA vendor tools.

●Maintain dashboard KPI metrics within & outside of software application to measure goals and IC.

Project Manager I 2007 – 2010

●Manage several Sales and Nurse Educator projects with multiple services in large Pharma.

●Manage vendors including StayinFront, Synergistix, VEEVA, QPharma/iPT, CSSC, marketRx/Cognizant, IMS, ICS, Knipper, and Federal Direct.

●Recommend course of action regarding project issues and risks to senior management.

●Collaborate with project team to ensure timely delivery and quality of all project deliverables. Exercise scope change control.

●Reduce costs paid out by Quintiles for non pass through charges for enhancements.

StayinFront Inc. Fairfield, NJ

Project Manager-Lead Supervisor Analyst 2003 – 2006

●Document business requirements and translate into detailed functional and technical requirements.

●Use client relationship management skills to offer alternative business software solutions.

●Facilitate the Integration testing of designed software; Support in training clients on designed software applications in preparation for UAT sessions.

●Train Sales Representatives on hardware and software for SFA / CRM application.

●Manage team of 15 resources in Call Center to handle software solutions for 900 Representatives.

Education

Bachelor of Science, Business Administration, Minor - Computer Information Systems, 2003

●Bloomfield College Bloomfield, NJ

Technical Skills / Training

●Certified Veeva (Salesforce.com) Administrator 12/2012.

●Completed Project Management Professional (PMP) Training

●Daptiv, Clarizen, Smartsheet, Concur, Visual Studio Team Foundation Server, Scrum, Agile & Waterfall methodologies, Sharepoint, Skype,,Google docs, Salesforce Community, Informatica, Outlook, FTP, Snagit, SDLC, Dashboard, CRM, FTP, UAT, iPad, Laptop, Mobile Devices.

●Over 18 years experience with MS Word, MS Excel, MS Project, Powerpoint, and Visio.

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