Curriculum Vitae

Personal Information

Name : Tshikonelo Calvin Mufamadi

Sex : Male

Nationality : RSA

Date of Birth : 17-Nov-1979

Physical address : 1710b Nethombeni street

Chiawelo Ext 2

Soweto

1818

Phone no: 072******* / 063*******

Email: ac3jf9@r.postjobfree.com

EDUCATION INFORMATION

Secretarial Diploma Course

Name of Institution : Falcon Business Institute

Place : Johannesburg

High school

Vhafamadi Secondary School

Employment Information

Bytes Managed solutions.

from 22-August-2016 To 31-october-2017.

Responsibilities.

- Picker & Packer in a warehouse that deals with IT equipment.

- Stock-Tacking.

- Arranging shelves.

- Receiving and shipping stock.

Employment Information

- Parts Mall (pty)Ltd

- from the 7th-April-2015 To the 6th-Janury-2016

Responsibilities

-I was a picker and packer in the warehouse that dealt with Korean motor car parts i.e.

Hyundai, Kia, Ssang Yong, Chevrolet, Daewoo.

- Dispatching of goods and checking of the returns.

- scanning of the new parts from the container.

- Arranging of the item on the shelves using scanner and creating space on the shelves.

Employment information

- CCD couriers

- From August-2013 To 13-March-2015

Responsibilities

- I started to work at ccd couriers as a maintenance for 9 months where l used to fix broken chairs, painting tables, painting parking lanes, cleaning in & out

of the office park in fourways North of JHB, fixing lights, cleaning the office and supply them with printing papers.

- Then work as a call center agent(CCA) for 11 months. Doing outbound and Inbound calls.

- l learned about call centre golden rules and structures of a booking that are: call opening, call resolution, call closing, generics. l also learned the role of a call centre agent that being the first point of contact with the customer, the CCA must be able to deliver the desired level of service, have the ability to operate efficiently under pressure, to arrange a delivery appointments that suit the customer and the ability to make critical decisions and to accurately capture all necessary information. I also learned about call centre skills: greeting skills, listening skills, verbal skills, call handling skills, problem handling skills, closing skills.

Employment Information

- Treets footwear (pty) Ltd

- From 15th-october-2001 TO 19th-june-2012

Responsibilities

- I was a picker/packer and receiving goods from the container.

- Dispatching goods and checking of the returns.

- Got a promotion and work as a supervisor also got a certificate of supervisory management under JEG Training centre.

- Assist floor manager during his absence, making sure that the warehouse is in good and usable condition.

- My communication with the staff also improves as l was able to inspire and encourage them to work.

References:

Mr. Linda Dlamini- Project co-ordinator, supply chain -Bytes Ms - Johannesburg - Selby

-Contact no. 011-***-****

Mr Kwon H.S - floor manager at Parts Mall

- Contact no. 011-***-****

Miss Maki Mohapela - manager at Manager at CCD call centre

- contact no. 011-***-****

Mr Lawrence Munzhelele - Senoir supervisor at Treets Footwear

- contact no. 011-***-**** / 3342

- 084-***-**** / 072-***-****

Pastor M.G Mulaudzi - senoir pastor at Christ Redeemer Church

- contact no. 081-***-**** / 073-***-****

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