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Customer Service Microsoft Office

Pleasantville, New Jersey, United States
November 30, 2017

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Timothy R. Kane

Atlantic City, New Jersey *****

(609) ***-****

Self-Employed / Limousine Driver (Present) [Again - Temporary ‘Survival Job’]

Atlantic City, New Jersey

Administrative Assistant / IT Support Technician

Providence Pediatric Medical Daycare, Inc. – West Berlin, New Jersey

Tracking fleet activities, registering new vehicles, maintaining fleet log.

Document scanning and archiving. Database creation and records handling duties.

Document and computer graphics creation. Publishing the quarterly newsletter.

Front desk and receptionist duties. Training new employees.

Providing technical support by troubleshooting, diagnosing, and repairing hardware and software issues

Self-Employed / Limousine Driver [Temporary ‘Survival Job’]

Atlantic City, New Jersey

Picking up from and driving clients to various locations throughout Atlantic City and surrounding areas.

Providing optimal customer service in the form of interacting with and answering questions of clients.

Marketing and promoting the company in order to generate future patronage from clients.

IT Support and Repair Technician (Internship)

The City of Atlantic City – Atlantic City, New Jersey

Providing technical support by troubleshooting, diagnosing, and repairing hardware and software issues

Imaging new computers and re-imaging re-purposed existing computers

Setting up and troubleshooting new and existing virtual private network (VPN) connections

Interacting with executive level personnel, colleagues, clients, customers, and contractors

Administrative & Operations Assistant

Interstate Outdoor Advertising – Atlantic City, New Jersey

Assisting the Director of Operations for special projects and administrative duties.

Multiple office procedures including work orders, invoices, filing and billing.

Inputting and updating data into the corporate database and spreadsheets.

Working over the phone with company executives, salespersons, printers and installers.

Provided ‘proof of performance’ documentation to our casino clients.

Receiving shipments and organization and tracking of stored inventory.

Production Operator / Cashier / Customer Service

FedEx Kinko’s – Northfield, New Jersey

Customized document creation and graphics production of customer orders.

Money handling, cashiering and customer service duties.

Weighing, calculating costs, and shipping of customer packages via FedEx shipping software.

Opening Loan Processor / Quality Control Clerk

Atlantic Coast Mortgage Services, Inc. - Pleasantville, New Jersey

Responsible for (opening) entering and maintaining customer loan files in database.

Performed Data Quality Control, administrative assistance, and customer service duties.

Provided clerical support to Post-Closing Department.

Heavy phone contact with clients and related industry professionals.

General clerical duties such as filing, faxing, copying and word processing.

Office Manager / Payroll Clerk

JOTI Kitchens - Pleasantville, New Jersey

AP/AR, Order-Writing, Invoicing, Payroll, Federal and State Taxes, Licenses and Permits

Customer Service, Traffic Control, Purchasing, QuickBooks Pro, All Computer Operations

Front desk and receptionist duties.

Education & Training History:

Atlantic Cape Community College – Mays Landing, New Jersey

Certificate of Achievement awarded for Computer Technical Solution Series

CompTIA A+ certification training

CompTIA Network+ certification training

Microsoft Certified Information Technology Professional training

Atlantic Cape Community College – Mays Landing, New Jersey

A non-certificate course taken for Web Design Specialist

A hands-on study course for Macromedia Studio, Dreamweaver, Fireworks & Flash

Technology Force Institute – Pleasantville, New Jersey

Certificate awarded for Microsoft Office Technology Professional Specialist

A hands-on study course for all of the Microsoft Office Suite programs

Computer Learning Center, Inc. - Cherry Hill, New Jersey

Certificate awarded for Client/Server-Programming

Programming techniques, relational database concepts, and computer operating systems. Designed, created, and ran programs in different languages. Designed, created, and implemented various databases. Developed and executed queries, forms and reports using design and run-time tools. C, C++, Java, COBOL, Visual Basic & Database Management.

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