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Microsoft Office Customer Service

Jakarta, 12240, Indonesia
November 30, 2017

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Januar Hukuzaro Gulö

Tanah Kusir II No. 10, RT/RW 008/009,

Kebayoran Lama Selatan, Kebayoran Lama

Jakarta 12240

Phone (021) - 7397733; Mobile 081*********

“I like responsibility, enjoy the challenge of new and dynamic situations, hard worker, pleasure to improving my abilities and helping others to improve theirs and I am also willing for traveling” PROFESSIONAL EXPERIENCES

2004 – 2015 Christian Teo Purwono & Partners, as IT Manager, Paralegal, Illustrator Design and Word Processing Specialist

IT Manager

Prepare, manage and finalize long and short term budgeting for IT.

Prepare and maintain server, work stations and other IT properties periodically.

Conduct periodical evaluation on the running process of each IT development.

Outsourcing vendors and maintain good relationship with them for IT planning, implementation and problem solving.

Arrange in documenting of each IT properties.


Install, maintain and troubleshooting computer (Windows XP, Windows Vista, Windows 7, MS Office 2003, MS Office 2007 and MS Office 2010 environment), printers and LAN connection issues.

Train users and keep them informed of new/upgraded software.

Manage Network monitoring system and monitor network traffic daily.

Manage DHCP, DNS, File and print server.

Windows Server 2003 Administration for daily operational tasks such as password reset, add/remove users, GPO modification.

Maintain and troubleshoot Exchange Server 2003 and ISA 2004.

Involved in planning and implementation of IT projects.

Maintain Windows Server 2003 Active Directory and daily server backups with ARCServe Backup.

Maintain Symantec Enterprises server to centrally manage antivirus and anti-spyware deployment/configuration across the network.

Install, maintain and troubleshooting Wifi (TP Link).

Install, maintain and troubleshooting CCTV (K Guard Security). Xerox DocuCenter

Troubleshoot peripheral installation such as Printer set up (Xerox DocuCenter III 2007 and Fuji Xerox DocuPrint C1190FS)

Maintain add and remove users to join Printer (user right);

Maintain replace Toner Cartridge and Drum Cartridge; Website Administrator - Joomla

Perform or direct web site updates.

Write, design, or edit web page content, or direct others producing content.

Write supporting code for web applications or web sites.

Monitor security system performance logs to identify problems and notify security specialists when problems occur.

Document technical factors such as server load, bandwidth, database performance, and browser and device types.

Install and configure hypertext transfer protocol (HTTP) servers and associated operating systems. Backup Administrator – Brightstor ARCServe Backup

Ensure enterprise scalability and performance for storage and backups environments through proactive capacity planning, performance monitoring and configuration tuning.

Proactively notify clients of failed backup jobs so that errors can be remedied promptly.

Analyze and report on system performance.

Perform optimizations of backup and data storage systems.

Implement backup and data storage security policies and procedures.

Install, maintain and upgrade backup & data storage hardware and software.

Maintain documentation regarding configuration, operating and troubleshooting procedures, and service records relating to backup & data storage hardware and software.

Troubleshoot and resolve backup failures, errors, problems and perform root cause analysis.

Engage with HW and software vendors and other internal teams to diagnose and resolve root cause failures.

Assist in evaluating new requirements, technical design and standards.

Answer user’s query and service requests.

Provide training to the users of data storage.

Carry out all other related tasks.

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Antivirus and Antispam Administrator – Symantec Endpoint Protection, Mail Security for Microsoft Exchange and Sync Protection Addon

Provides Planned and Operational SEP Deployment Services, Antivirus Client Definition Management, SEP troubleshooting and break fix of SEP clients installed on servers in enterprise data centers.

Participates in Deployment, Testing and Antivirus Client Management activities within Operating Level Agreements.

Provides regular reporting on SEP client availability, Antivirus Client Definition version, antivirus infections and warnings.

Administers SEP specific configuration of Windows operating systems and services for all enterprise data centers.

Ability to recognize and respond to customer expectations with a sense of urgency.

Provides for system continuity by developing backup and recovery processes and procedures to support recovery from hardware and application failures.

Applies security policies to the Windows Platform as determined by the IT Security group.

Ability to cooperate with people of different levels inside / outside the company and to interact with teams to reach goals and business objectives.

Monitors, maintains, and reports Antivirus system availability within Operating Level Agreements.

Interfaces and coordinates with business and application support teams as well as with other Global Infrastructure departments.

Maintains knowledge of the latest developments impacting the Windows Platform environment and makes recommendations that will improve efficiency, throughput, capabilities, and/or capacity.

Provides effective technical documentation to clearly communicate procedures and developments to other IT personnel.

Demonstrates customer service attitude and work ethic. Telephone Network PABX TDA 200 and Auto Attending System

Operate switchboard and relay incoming/outgoing/interoffice calls.

Provides guidance and training to operators.

Responsible for administrative duties, handling busy phones and guest inquiries.

Operates switchboard in the processing of incoming and outgoing calls.

Handles information calls and directing them to the appropriate party.

Keeps up to date records of extensions of employees, and departments.

Acts as a receptionist greeting the public and furnishing direction and information.

Performs typing and clerical/administrative tasks.

Interact with customers on a daily basis.

Supervise and manage other employees.

Prepare payroll in a timely manner.

Prepare weekly schedules.

Enforce all company policies and procedures, while maintaining a professional and positive attitude.

Investigate any complaints or issues that may arise amongst the receptionist. Telephone Billing System

Automatic telephone billing connection system via-new connection.

Customer record modification.

Viewing customer records & all works related to rate of bills, meter readings in addition to bill calculation and bill generation.

Thus new software has been proposed to reduce manual work, improving work efficiency, saving time and to provide greater flexibility and user-friendliness as the system previously followed was totally manual one with lots of errors.

Access Key - Finger Print

Maintain and responsible on Access Key to add and remove users.

Daily monitor to employee attendance for prepare daily absent. Paralegal

Investigating the facts involved with cases, alongside statistical and document research.

Maintaining and organizing reference files so that they are easily accessible to the lawyer.

The paralegal’s typical duties of research, form filing and document drafting.

To assisting Lawyers for Indonesia National Board of Arbitration, District Court, Commercial Court, Industrial Court and National Land Authority.

Prepare and assisting Foreign License Work Permit with Ministry Law and Human Rights, IS Utama

(Working Permit Agency) and PERADI.

Word Processing Specialist

Assisted lawyers and other authors in formatting, printing and processing various legal documents and presentations.

Assisted helpdesk specialists in troubleshooting user’s daily computer and word processing/document formatting problems.

Responsible in supporting users in presentation and meeting events. Also supports users in using and researching information on the internet.

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Prepare all technical and administrative reports.

To be stationed at a site project (in a case when the firm is involved in a project outside the firm’s premises, including outside Jakarta).

Arrange and conduct training for new secretary on Microsoft Office. Illustrator Design

Prepare and design Brochure and Leaflet (CTA and CTPP).

Prepare and design Book (UU PT No 40 year 2007 and PP No 77 year 2007).

Prepare and design Banner (Anniversary, Dinner and Outing event).

Prepare and design Artwork and Invitation (Advertising and Dinner event).

Prepare and design Electronic Card (Christmas Eve, Eid Mubarak Eve and Lunar New Year).

Prepare and design Company Letterhead, Memorandum and Fax.

Prepare and design ID Card.

2000 – 2004 Hadiputranto, Hadinoto & Partners, as Word Processing Specialist

Assisted lawyers and other authors in formatting, printing and processing various legal documents and presentations.

Assisted helpdesk specialists in troubleshooting user’s daily computer and word processing/document formatting problems.

Prepare all technical and administrative reports;

To be stationed at a site project (in a case when the firm is involved in a project outside the firm’s premises, including outside Jakarta).

1998 – 2000 PT Ran International Computer, as Engineering

Prepare proposal and budget for developing software and/or networking installation project;

Install system for customers using Windows NT 4.0 or Novell Netware 4.0 or Unix;

Training instructor.

1997 – 1998 PT Kinetelindo Semesta, as Engineering

Prepare proposal and budget for a project;

Install PABX and/or BTS (AMPS Cellular phone) system for customers;

Training instructor;

Software: Ms. Office, Visio, Ms. Project.


2004, Master Degree at Bina Nusantara University, majoring Information Systems 1996, Bachelor Degree at Indonesian Institute of Technology, majoring Electrical Engineering LANGUAGES AND COMPUTER SKILLS

Languages : Proficient in Indonesia and English language Computer Skills : Microsoft SBS 2003, Novell Netware, Microsoft Office, Microsoft Project, Visio, SQL Server, Joomla, Adobe Photoshop, PABX TDA 200

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