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BA_TPM_Service Delivery

Bloomingdale, New Jersey, 07403, United States
November 29, 2017

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Stanley M. Oczkowski

Bloomingdale, NJ ***** Cell: 201-***-**** email:

Professional Profile

Accomplished professional with breadth of technical and business acumen. Over ten years experience within IT Asset Management, IT Service Management, BPM/ E2E Service Delivery, and Business Analysis for Global Financial Institutions, Government, and other industry sectors. Formal training and hands on experience in ITIL and Project/ Program Management. Adept at presenting complex information in clear and concise manner to high level management (HLM) and operations (OPS). Highly adaptable, quick to learn with initiative to solve problems. Proven skills leading and working within globally distributed cross-functional virtual teams and building rapport with people of varied cultural and professional backgrounds.

Core Competency

IT Asset Management (ITAM)

IT Service Management (ITSM)

Change Management (CM)

Business Process Management (BPM)

Supply Chain Management (SCM)

Vendor Relations Management (VRM)

Business & Financial Analysis (BA)

Continuous Service Improvement (CSI)

Key Experience

Sr. Business Analyst Regional Lead Change Assurance Mgr. 07/2010– 02/2017

Insight Direct USA, Inc. Deutsche Bank Hewitt Packard Enterprise – Parsippany/ Jersey City, NJ

Consulting for Insight Direct USA, Inc. - contracted to Deutsche Bank and Hewitt Packard Enterprise as Sr. Business Analyst (BA) and Technical Project Manager (TPM).

Regional Lead for Service Provisioning, Transition, and E2E Service Delivery supporting Run-the-Bank (RTB) and Change-the-Bank (CTB) Deutsche Bank Storm, CLO, ULL programs, and HPE NUCLEUS program.

Liaison/ SME support to vendors, internal business units, Onshore/ Offshore resources, internal and external customers, clients and end users.

IT Asset Management (ITAM) – strategy, governance, supplier relationship management, RFx, PR, PO, and delivery.

Procure-to-Pay (P2P), IT Asset LC, Spend Analytics, Supply Chain Management, Vendor/ Supplier Management, Logistics

Managed Americas Region $15 MM IT procurement with emphasis on category management and strategic sourcing.

Provided team facilitation and leadership in support of Infrastructure Daily Dispatch and Planning (DDP).

Administered various data repositories and managed data quality and dashboard reporting.

Co-Managed Global Procurement Technology Landscape. Tracked approx. $40 MM in globally supplied IT assets and provided daily status reports and validation on procurement impact.

Co-Chaired recurring meetings with Global Heads, Finance and other Provisioning and Transition key stakeholders to review summaries for spend analysis, technology strategy and roadmap updates (blueprint).

IT Service Management (ITSM) – workflows, progress, track, streamline, change, reduce, and improve

Championed continuous improvement and best practices with the goal of increasing project velocity, cost reduction, and improve results for Standard Service Requests (SSR) and non-Standard Service (NSSR) bespoke requests.

Reduced procurement time for 90% of service requests (SSR) from 3 weeks to 3 days (72 hrs.)

Improved by 5 days provisioning time for non-standard (NSSR) bespoke and out-of-scope service requests.

Elicit, analyzed, and defined scope of existing “pain points” that affect project progress and delays. Made recommendations and implemented solutions. Realized multiple benefits, including savings of over $500K in 2016.

Initiated and managed Service Tickets (SRM) in ITSM portal for new implementation, upgrades, and break-fix.

Raised and tracked Risk Tickets in Transition Planning Support (TPS) portal for streamed requests associated with procurement, supply chain, IT asset delivery, and build services.

Change Management (CM) - RFC, CHG, GCM

Reviewed, approved, promoted, or reverted 10-20 change requests daily.

Managed change assurance approvals for implementation of new hardware install, upgrade/ storage uplift, server/ database activation, and server/database decommission.

Business process management (BPM)

Provisioning – capture, analyze, design, accept, approve

Elicitation and analysis of requirements including: Total-Cost-of-Ownership (TCO), finalized solution design, client acceptance, financial approvals, and Tech-Info documentation integrity.

Managed IT asset soft allocations and collaborated with Capacity Planning, Infrastructure, DC Facilities, and Operations for storage/ networks, power, and space approvals.

Managed provisioning tasks and supported Book-of-Work for 20-30 projects concurrently with emphasis on P2P IT Asset procurement, Supply Chain Management (SCM), Vendor Management (VM), and Service Delivery.

Transition – plan, procure, schedule, logistics, receive, stage, configure, handover, build, change, and ops support.

Monitored procurement technology landscape to periodically update technology strategy and roadmap.

Tracked progress and initiated service tickets in IT Service Management (ITSM- Remedy/ServiceNow) portal.

Created Ad Hoc ITSM tasks for out-of-scope activities.

Received, staged, configured, readied IT assets, and handed over to Data Center Facitlities (DCF) team for deployment.

Education and Certification

Bachelor of Science, Electrical Engineering Technology - Fairleigh Dickinson University, Teaneck, NJ

ITILv3F - certified

PMP – formal training

Software Tools

Advanced skills in use of office Off-the-Shelf (OTS)/ shrink-wrap and proprietary business software tools.

Example: MS Office, SharePoint, RFS Traker, HPE Nucleus Tracker, dbSymphony/ dbUnity/ Remedy/ ServiceNow, dbRIB web intelligence (SAP), Asset Insight/ AssetPoint, BDBTAM/ CMDB, HPE ALDEA, HPE SANDY .


Volunteer - US Coast Guard Auxiliary (Flotilla 014-10-13 FSO-MA)

Relevant Work History and Experience

Sr. Business Analyst Regional Lead, Change Assurance Manager 07/ 2010 – 02/2017

Insight Direct Hewlett Packard Enterprise Deutsche Bank, Parsippany, NJ

IT Asset Management Specialist (contract) 10/ 2007 – 03/ 2008

Robert Half/ MFX/ Fairfax Information Technology Services, Inc., Morristown, NJ

Manager, 3PL Distribution (contract) 08/ 2006 – 02/ 2007

DOTcom Distribution, Edison, NJ

Sr. Analyst Sr. Systems Analyst 10/ 2000 – 03/ 2005

Bank of America FleetBoston Financial Summit Financial Corporation, Cranford, NJ

Sr. Engineer Lab Manager - Secured Tactical Internet Laboratories (TIDB) 01/ 1998 – 10/ 1999

ITT, Aerospace & Communications Division, Clifton, NJ

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