Customer Service Information Technology

Personal Information

Kathlyn Anne P. Suaybaguio

Discovery Garden St.2 Bldg.22, Jebel Ali Dubai, UAE Contact No : 050-***-****

E-mail Add: : **************@*******.***

Nationality : Filipino

Status : Single

Birthday: : October 08, 1990

CAREER OBJECTIVE: To be employed in your reputable organization that will utilize both my educational background as well as professional experience and contribute to the organization's noble and humanitarian goals at the same time provide excellent opportunities for career development and personal growth. SUMMARY: Experienced and motivated with outstanding customer relationship. Experience

RECEPTIONIST/ CASHIER cum Waitress - URBAN MIDNIGHT CAFÉ and RESTAURANT, LLC/METIS CAFÉ and RESTAURANT, LLC ( Dubai, UAE ) August 2016 – Present

- Assisted with the flow of guests by taking food and drink orders as needed

- Answering phone calls and taking phone/online orders for delivery

- Cash handling and end of the day revenue reconciliation and applicable paperwork

- Maintaining detailed records of served orders and collected cash

- Provided friendly service to all patron

- Draw up client bookings for tables and ensure that tables are set before clients’ arrival

- Manage the front desk by receiving incoming calls, greeting and attending to customers

- Inform guests about the availability of tables and direct them to the tables

- Assist customers with answers to queries, and proffer solutions to issues within your capacity

- Ensure that clients make payment for services before they exit the restaurant

- Keep clear records of payments received and make detailed notes of balance payments

- Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.

- Possess a positive attitude, ability to work in a team, and a strong work ethic Branch Head/ Appraiser, RD Pawshop, Inc. (Phil.) December 2013 – January 2016

- Supervises day to day operation of the branch.

- Reviews and approves daily reports.

- Controls and approves cash disbursement.

- Appraised pledge items.

- Conducts monthly meeting with employees

- Acts as custodian of expired items and conduct inventory of sale items

- Prepares branch office operating plans and programs and submits to area operations manager for review and approval

- Oversees and directs performance of branch personnel on a formal supervisory capacity

- Maintain discipline and harmonious relationship among employees for efficient atmosphere

- Attends promptly to customer queries, complaints and problems brought to his/her attention

- Responsible for the overall operation of the branch. VAULT CUSTODIAN/CASH TELLER, RD Pawnshop, Inc. (Phil.) January 2012 - December 2013

- Responsible for managing cash funds of the branch making sure that funds are sufficient, transactions are duly authorized and records are accurate

- Releases/receives cash proceeds of pledges and encodes the same into the system

- Ensures that cash level is maintained and it is sufficient but not exceed the cash requirements

- Conducts daily cash count.

- Prepares bank transactions

- Responsible in keeping of pledge items

- Responsible for monitoring the movement of items in and out of the vault as well as ensuring the safety of all the items in the vault

- Conducts a monthly inventory in the vault

- Prepared daily transactions report

NEWLOANS TELLER, Philippine National Bank (Phil.) July 2011 - February 2012

- Provides account services to customers

- Answering questions in person or telephone referring to other bank services

- Bring in new customers and open new accounts by advertising new services and boosting business referrals such as mortgages, insurances, loans, lending, etc.

- Coordinate with cashiers, tellers, including other internal and external bank employees

- Sustain good relations with the clients

- Perform other duties may assign.

Education Attainment

College : John Paul II College of Davao – 2007-2011

“Bachelor of Science in Information Technology”

Secondary : Tagum National Trade School - 2006-2007 Elementary : Gayab Elementary School - 2002-2003

Seminars/Trainings

Seminar on the Anti-Money Laundering Law – August 08, 2013

(Pursuant to BSP Circular No. 471 dated 24 January 2005) Briefing on Pawnshop Regulations – August 07, 2013 Diamond and Gold Appraising Seminar July 15, 2015

Skills

Computer Literate, MsWord, MsExcel, MsPowerpoint, MsOutlook Languages: English, Tagalog, Bisaya, Ilonggo

Enthusiastic, quick to learn with good interpersonal and organizational skills. Have a high sense of responsibility and believe in “It pays to work hard”. I Hereby declare that the statement and information shown above is true and correct to the best of my knowledge and belief.

* Reference is available upon request

Contact this candidate