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Senior travel counselor

Cairo, Cairo Governorate, Egypt
December 01, 2017

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Mina Heshmat Malak

Address: ** ****** ** (Ain Shams)

Mobile: - 012********, 010********

Home Telephone: (+2) 24957781


Personal Information

Date of birth: 12 Feb 1992

Nationality: Egyptian

Marital status: Single

Military service: Finished


• Helwan University – Faculty of Tourism and Hotels Studies of Tourism department (English section)

• Graduated 2013 with a very good grade

Career History

American Express Travel Services

(Janssen Cilag Implant)

From August 2017 till present

Working as Senior Travel Counselor

Reporting to: Manager Business Travel Center&Retail – Heliopolis Branch Responsibilities

Provide accurate administration tasks for Janssen Cilag employees and HCP

(Healthcare Professionals) such as:

• Making airline reservations, ticket issuance, reissuance, Refund, void and revalidation

• Provide accurate administration of flight allocations to ensure the smooth running of the implant with its different departments.

• Arrange flight Transfers. Handle Schedule changes for individuals and groups.

• Handle requests and completing necessary documentation.

• Handling groups and business events domestic and international.

• Handling visa procedures.

• Making domestic and international hotel reservations via online systems (GTA &DOTW) as well as directly with hotels till voucher issuance.

• Making Travel Insurance, AIG & Allianz.

• Arranging (Meet & Assist Services) and Egypt entry visa procedures for foreigners. 2 P a g e

Memphis Tours

From August 2016 till August 2017

Working as Travel Consultant

Reporting to manager of the flight department


• Arranging international/domestic flights for direct clients and corporate accounts.

• Ticket issuance, reissuance, void and refund threw both GDS systems, (Saber, Amadeus).

• Have strong knowledge and working experience of GDS systems (Sabre, Amadeus)

• Handling all requests from waking clients and corporates

• Provide accurate administration of flight allocations

• Handling schedule changes.

• Following Queue

Fairmont Heliopolis and Towers

from March 2015 –till March 2016

(operator)& Business center agent

Reporting to: Manager (Business Center & Royal service) Fairmont Heliopolis and Towers


• Process all external and internal calls either by redirecting calls or assisting the caller

• Analyzing and resolving all guest issues.

• Have a solid working knowledge of all Hotels departments.

• Solid working understanding of royal service manager and opera systems

• Prioritize all work and handle multiple tasks at one time,

• Consistently offer professional, friendly and engaging service Fairmont Heliopolis and Towers

from March 2016 –till July 2016

working as front Desk Agent


• Greet, check in and settle guest accounts while ensuring all service standards are followed

• Assist guests regarding hotel facilities in an informative and helpful way

• Respond to each Guest who approaches the Reception Desk

• Drive rate through up-selling room brands

3 P a g e


• From July 2016 till August 2016 at Fadi mar tours

• Summer training at Garden city travel.

• Red sea course (summer training)


• Amadeus course

• Sabre red course

• Human Resources and Time management

Other skills

• Hard worker

• Work under pressure

• Communication skills, working in a team

• General knowledge about human development


• Arabic: (native language)

• English: Perfect written & spoken

• German: Poor

Computer Skills

• Microsoft Office.

• Internet usage.

• Microsoft Outlook

• General knowledge about internet and Emailing


• Playing music (piano and guitar ), Listening music

• Playing football, reading

• Participate in some charity works

By that I have gained the professional Experience of both customer service sector at

( Fairmont Heliopolis and towers) and Multinational company at (American Express Travel Services) to be a confident and effective communicator across all levels and disciplines, Have strong time management Skills and ability to prioritize tasks as necessary And Work under pressure.

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