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Director / Program Manager Information Technology

Lake Villa, Illinois, United States
December 01, 2017

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Frank W. Doyle • 847-***-**** •


Information technology professional with 20+ years’ experience in program/project management, application software development and service delivery with international experience in Japan, Europe and North America. Demonstrates “hands- on” leadership in budget accountability ($$1 to 5 million US) and technical team management (30 FTEs/consultants) and delivery. Executes process improvement initiatives that improves inventory tracking (from 90% to 99.9%), loan decisioning

(from 24+ hours to <3 minutes) and online support (99.98% up-time). A r e a s o f E x p e r t i s e

Program Management, Commercial Application Software Development, Customer/Vendor Relations, Production/Operational Support, Team Development, Resource Management (Near Shore/Offshore), Cost & Profit Center Administration, Strategy, Leadership, Mentoring, Training, Vendor Management, Sales and Marketing support, Trade Shows and Conferences. P R O F E S S I O N A L E X P E R I E N C E

BRIGHTSTAR CORPORATION Libertyville, IL 2013 - 2016 IT Director, Reverse Logistics

Reporting to CIO, oversaw resource planning and department budget of ~$3.5M and 25 projects (from $50K - $250K) and on- site/near shore (Mexico) team of 30 comprised of project managers, business analysts, developers, testers, architects and technical leads.

• Assisted in securing $3.5M multi-year Sprint account and led design/implementation of new parallel RLS software suite and production line in 90 days capable of handling anticipated 7M serialized devices per year.

• Led application development for RLS - Reverse Warehouse processing software, delivering weekly releases and 24/7 support for 1,050 interactive users processing 400K serialized devices (cell phones) per month.

• Led team of 20 in enhancement of application software that improved inventory tracking accuracy (2.5M SKUs) from 90% to 99.9% in 18 months, saving $1M+ annual cash reserve for customer-owned inventory.

• Built bi-lingual (English/French Canadian) trade-in/buyback web portal to be deployed within 90 days of start in X NUM 250 Apple retail stores across US/Canada, in addition to Consumer Internet site. COMPUWARE Milwaukee, WI 2010 - 2013

Program Manager Consultant, Compliance Project - Retail Collections (M&I Bank / BMO Harris) Led 10-person team of managers, developers, testers and business analyst in software development program for creation of Enterprise Collection Letter System for residential mortgages to ensure compliance with new Federal Lending Compliance Regulations.

• Developed/deployed system within six months of conception, ensuring compliance with USPS requirements and Federal Regulatory laws for tracking of default, bankruptcy and foreclosure correspondence:

Replaced manual process, generating 10,000 collection letters monthly which contributed to the reduction of collection processing time from 18 months to six months or less.

• Created custom application interfaces (batch and real-time) for seven vendors: appraisal/inspection agents, property maintenance firms and skip tracing vendors.

VOLKSWAGEN CREDIT, INC. Libertyville, IL 2001 - 2009 Enterprise Product Manager – New System Development /Distributed Business Services Model Oversaw budget/financial accountability ($$ – 3 million), resource/team management and product delivery. Represented IT to lines of business related to consumer lending and dealer funding.

• Designed, built and delivered first distributed services loan origination system for 800 Audi and VW dealerships in North America (US/Canada): utilized strategic partners in transaction-based revenue-sharing business model enabling real-time shared processing of 1,200 consumer loan applications daily. Enterprise Application & Database Support Manager – New Initiatives Provided Enterprise Application Support (7X24) for North America Volkswagen Financial Service Center Led team of 20 FTEs and five on-site consultants in providing real-time support across six time zones for dealer portals used by Audi and VW dealers in US/Canada.

Frank W. Doyle Page 2 • 847-***-****

• Secured C-level approval to form, manage and lead first dedicated Enterprise Application Support team for North America: Team was operational within 90 days, improving overall up-time from 93% to 99.98% and increasing stability/performance of loan origination, dealer funding, vehicle remarketing and collections. Dealer Services Team Manager – New Dealer / Consumer Loan Decisioning Web Portal Managed software development for building, extending and maintaining dealer loan origination web-based portals

(US/Canada) used for consumer loan approval of vehicle purchase.

• Implemented first web-based dealer portal for 800+ Audi and VW dealers, reducing time for consumer loan decisions from 24+ hours to <3 minutes while increasing loan processing capacity to handle marketing-driven sales by 50%. Previous Experience

OMRON CORPORATION (Japan) Fukuoka, Japan

Special Projects Manager Independent Consultant Under Contract OMRON SYSTEMS INC. (US) Schaumburg, IL

Vice President Software Development


Associate Director Software Development


Manager Software Systems

E D U C A T I O N + C E R T I F I C A T I O N S

University Southern California, Certificate, Geographic Information and Science Technology – (in progress) Northwestern University, Masters of Science (MS), Information Technology University of Illinois, Bachelor of Science (BS), LAS Geology

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