Customer Service Manager

GARY MOSS RESUME HISTORY

**** ***** **** ***** ***, Raleigh, NC 27615

919-***-****, **********@*****.***

COLLEGE EDUCATION: University of Kentucky, 4 year Bachelor of Business Administration degree

CAREER HISTORY: My life performances have really been highly appreciated with strong customer servicing, important cash and sales handling, and even more management actions. My loan and collection management history was highly appreciated with my 4 proud Illinois banks of strong loan and overall successful management. I also have had good NC customer service actions from 2008. I am an impressive team mate and can deal inside and outside any desired hours and days and I can also strongly lift and carry items to 70+ pounds and I can drive and resolve customer subjects quickly. I am very friendly to everyone constantly with successful communication skills and computer success with strong phone use and more historical involvement of cashing, credit card promotions and impressive recruiter and administrative assistance. I have also been strongly involved in community companies with Lions club membership and the 2 very popular running clubs that I had proudly created.

CUSTOMER SERVICE REPRESENTATIVE at Fort Sill National Bank, Raleigh NC (8/2010 to 3/2015):

Financial customer cashier servicing with account opening, check card creation, processing of transactions, money orders and cashier checks, consumer information, promotion of services and adjustments with strong customer relationships, problem solving, computer skills, and more.

TEMPORARY RALEIGH EMPLOYMENTS for 3 years: Wells Fargo Loan Adjustor Specialist, (3/2010-6/2010), Kross Lieberman Loan Administrator (11/2009-1/2010), Eaton Corp Collection Specialist (3/2008-5/2009) planned to make me full-time but the branch had to close out in 2009.

CUSTOMER SERVICE LOAN and BSA COMPLIANCE MANAGER at State Bank of Geneva in Geneva, IL (13 years 1994 to 2007):

Highly appreciated full-time customer servicing and cash management of retail loan and collection control with continuous negotiation promotions and problem solving. Successful involvement with written and verbal communication skills. Proper documentation and meeting of all standards for overall safety to complete bank policies and procedures. Computer systems and strong community involvement, with presidential and board management appreciation. An important call center representative with strong phone use and promotions. Additional board-designated Bank Secrecy Act Manager with successful development and implementation of Anti-Money Laundering and Customer Identification. Program policies and procedures, improved security risk monitoring with existing activity analysis and improvement of employee procedures. Strong studies to analyze President Assistance and also employee training.

BRANCH MANAGER at Bank of Joliet in Joliet, IL (4 years 1990 to 1994):

Strong branch manager for 3 years of customer servicing, employee hiring and training. I was later moved over to the main bank office to be the loan and collection manager. The bank unfortunately had to close out fully in 1994.

LOAN MANAGER at Lincoln-Way Federal Bank in New Lenox, IL (12 years 1977 to 1989):

I was highly appreciated loan and collection manager, and additional president manage adjustments of customer servicing, employee training, and the bank cash balancing. The President constantly enjoyed me and sadly the bank was forced to close out in 1989. My famous father had created this bank in 1975 and the President called me in 1977 to join this nice bank.

LOAN MANAGER at Louis Joliet Bank & Trust Company in Joliet, IL (4 years 1973 to 1977):

Hired as a teller but this president immediately created me to loan & collection manager. Strong customer service and I was also promoted to be Vice-President. My performance was strongly appreciated and I also was involved with employee training in the loan department.

MY STRONG CAREER SKILLS

Public relations, community involvement with nice verbal and written communication skills, strong historical customer service experience with supervision and problem solving. Microsoft Word and Excel, computer skills, excellent math skills and analytical abilities. A strong team member to perform assigned duties and tasks, acting with integrity, honesty and knowledge, I am appreciated with teammates and nearly all customers as I am friendly with everyone. Excellent sales service skills to satisfy customers, and I deal firmly and courteously with the public constantly. Continuous promoting of products and services to employer desires, and I can stand and walk constantly.

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