Manager Project

Gayle Farmer ** Pipestone Drive Miamisburg, OH ***42

https://www.linkedin.com/in/gaylefarmer 937-***-**** *************@*****.***

Career Summary

Sixteen years as a solutions oriented manager who has consistently been recognized as a successful leader by building strong customer relationships while managing and motivating teams to meet and exceed objectives.

Domain Expertise:

Financial Services

Healthcare

Employment Services

Government Services

Certifications:

Project Management Professional (PMP)

Certified SCRUM Master (CSM)

Certified Scrum Product Owner (CSPO)

Information Technology Infrastructure Library (ITIL)

Work Experience

June 2009 – October 2017 (Black Knight Financial Services (BKFS))

Senior Project/People Manager – Implemented successful software solutions for large mortgage companies such as US Bank, Freedom Mortgage, SunTrust Bank and Fifth Third Bank. Results included:

Led Professional Services Project Managers

Led successful implementations leading to expanded business for firm

Managed concurrent projects while also managing/mentoring other project managers

Built strong customer relationships with all levels of management which created high confidence in project teams

Reduced time for gathering and finalizing requirements by 50% which led firm to standardize practices across Professional Services Group

August 2001 – April 2009 (First Data Corporation (FDC))

IT Project Director – Managed implementation teams made up of seventeen employees plus contracting partners. Effectively managed relationships with Vice Presidents, Regional Directors, Senior State Government Employees, Marketing Managers, Sales Representatives, and Strategic Partners. Notable projects included:

Oregon Department of Employment – Managed the design and implementation of the Public Branch Exchange (PBX), Automatic Call Distribution (ACD), Voice Mail, and Telephone Filing system

Project success led to the additional implementation of three Call Centers and a Network Control Center (NCC)

Managed relationship with strategic partner’s Nortel and Qwest

Developed state wide communications including the final announcement of the new system

Alabama Department of Revenue – Directed the implementation of a Web based and Telephone Filing/Payment system for seventeen Business Tax Types

Recognized in numerous newspapers and state agency communications as a Best Practice implementation that the Department of Revenue should incorporate

Managed significant customization due to the various tax types while adhering to an accelerated delivery schedule

Success of the project led to additional contracts for FDC

Gayle Farmer 16 Pipestone Drive Miamisburg, OH 45342

https://www.linkedin.com/in/gaylefarmer Page 2-937-***-**** *************@*****.***

August 2001 – April 2009 (First Data Corporation (FDC)) - Continued

Alabama Medicaid Agency – Led the research and implementation of Medicaid Best Practices

Identified Medicaid Best Practices working with the National Association for Medicaid Program Integrity, the National Association of Medicaid Fraud Control Unit Directors and individual State Medicaid Directors

Implemented Best Practices which saved State Medicaid program millions of dollars

South Carolina Department Health & Human Services – Managed implementation of the South Carolina Medicaid Web and Interactive Voice Response (IVR) System.

Managed the project scope, budget, resource scheduling, risk management, change management, and problem management

Developed announcements to the State Approved Home Care providers

Recognized by state for improvement in the integrity of the Home and Community-Based Waiver Program while reducing overpayments to Care providers

March 1985 – October 2000 LEXIS-NEXIS

Content Solutions Manager/Project Manager – Delivered content solutions to the sales force and managed the development and release of major projects.

Law Review Product Manager – Managed $20 million dollar program which collected Law Review data that was then loaded into the Lexis databases for customer searches.

Process Manager – Led Network Process Improvement which saved millions in yearly expenses.

Change/Process Management – Worked with project teams to integrate change management activities into the overall project plan.

EDUCATION

WILBERFORCE UNIVERSITY, Wilberforce, OH

B. S., Organizational Management, 1999

Facilitation, conflict resolution, problem solving, negotiating, influence, collaboration, change management, risk management, coaching, mentor, detail oriented, Agile, communication skills, lead, organizational, fast paced

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