Project Manager Management
Resume:
Gloria Brooks
************.***@*****.***
PROFILE
•Strong analytical, problem solving, communication, influencing, facilitation, organizational, prioritization, decision making, and conflict resolution skills
•Expertise in Change Management methods and tools and in delivering software solutions
•Excellent Project Management skills including scope, budgeting, and resource management
•Strong finance acumen and expertise in mapping business requirements
•Experience in SAP environment
•Business Process Management – business analysis, mapping and design skills
•Led and managed various team members throughout project life cycle
•Experience in launching new projects
•Experience in strategic planning and execution
•Highly organized and capable of multi-tasking across multiple projects
•Excellent written and verbal communication skills in Italian & English
EXPERIENCE
Datalogic US and Italy September 2007 / August 2017
Change, Process and IT Specialist Analyst, PA - August 2014 / August 2017
•Change management: organization analysis, organization alignment, communication and procedure definition
•Process analysis: flows, activities, KPIs, problem areas, to-be design, IT requirement, pilot implementation, roll-out and process KPIs control
•Process adoption: education, training, user manual, facilitation
•Program management: project management, communication, quality control, risk management
•Teaching and Learning
Project Manager, Processes Improvement and Change Management, Italy - April 2013 / August 2014
•Apply the Change Management methodologies in the improvement of the internal processes
•Define the procedure of the Sales Order Management Harmonization
•Run as Project Manager the Global Travel Management Project
Project Manager, Processes Improvement and Change Management, PA, - June 2012 / April 2013
In charge of an integration project in US for a respectable international company in PA, which was acquired by Datalogic.
Change Management Project Manager, Italy - September 2011 / May 2012
•Define Project Governance and prepare Project Communication & Involvement Plan
•Plan the scope through WBS management
•Estimate the budget
•Worked with group management, drafted technical specifications and set priorities
•Checked project quality
•Experienced in dealing with challenging technical issues with a business oriented perspective
•Actively collaborated with the teams from each functional area, to deliver technical commitments, including statements of work, coordination of work groups, and delivery of customized solution integrations
IT Business Analyst, Italy - September 2007 / August 2011
•System requirements analysis and definition of business prospects
•Functional Analysis and SAP Analysis & Customizing in Sales, Logistics, Distribution and Operations
•Management of documentation for activities
•IT User manual preparation and end-users training
•SAP support to end users
Accomplishments
Sales Order Harmonization Project: managed project to provide a single procedure that includes the harmonized solution among the divisions, with a common and simplified process taking into consideration the customers perspective
Travel Management Project: managed project that will reduce traveling costs, increase compliance and improve the services in travel management. The objective is to reduce travel costs by 15%
HR DB Project: make available a single Datalogic Employee Database with global visibility for skills and staff, keeping in consideration Talent Management, Succession Planning and Analytics for HR. Saved 20% in internal costs
“3to1” Integration Project - supported the successful implementation of SAP including mapping common processes; increased compliance and improved development time
OneSAP Project – Consolidated the harmonized processes, rules, and IT solutions; reduced internal costs by 15% and improved productivity by 15%
SharePoint: “Performto Schedule” – Human Resources tool to check the activities of employees: improved the efficiency in task planning and in activities monitoring
SharePoint: Call Tracking Management – IT tool to monitor and analyze incoming requests to Help Desk: increased compliance and improved the SLA by 20%
SharePoint - Intranet and Documents Management (Datalogic Group Intranet)
EaseOfCare - web services technology to integrate data on SAP R/3, reducing one FTE in each Customer Service Department while improving the service for our customers
Datamat - Rome, Italy October 2001/ September 2007
Software Project Management, Team Leader
Project centered around the work-flow management system for all civil cases in local Courts (first and second grade).
Participation in the whole S / W life cycle of the project: specifications, design, analysis, implementation, integration, configuration, training
Successfully increased the availability of online services, document interchange and application interoperability between all the external users (lawyers, expert witnesses, etc.), all the internal users in the Court (clerks, judges, etc.) and all the public administration involved in civil cases.
Project consists of client/server applications used by clerks to insert and update the basic information of the proceedings and to keep the history of all events occurred to the case.
NCH, Bologna, Italy. April 2000 / October 2001
Developer, Java Programmer
EDUCATION
Course of Project Management, Bologna, Italy. June 2012
Course of Change Management & Process Improvement, Telford, PA, US. November 2012
Course of Management & Leadership Training, Bologna, Italy. September 2010 / July 2011
Master in Computer Science, University of Bologna, Italy. November 1992 / March 2000
Faculty of Mathematical, Physical and Natural Sciences
Diploma in Accounting Programmers Address, Cento (Ferrara), Italy. September 1987 / July 1992
Accounting, computer science, political economy, law
COMPUTER SKILLS AND COMPETENCES
Agile Methodology
Salesforce CRM Software
SAP modules
ARIS (Developing tool (Architecture of Integrated Information Systems)
SharePoint Admin
Object Oriented Modelling
Languages & Development Frameworks: C/C++, Visual Basic, Oracle PL/SQL, HTML, JavaScript
Databases: MS SQL, MS Access, Oracle
Design Tools and Methodologies: UML, MS Visio, Rational Rose, Power Designer, SharePoint Designer
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