Front Office Customer Service

Resume

Sohail Jalal

Address: Prince Sultan Bin Abdulaziz Rd, Al Olaya Riyadh, KSA

Kingdom of Saudi Arabia

Cell No: +966*********

Email: ******.*****@*****.***

Career Objective:

To acquire a position that would allow me to utilize my knowledge and qualification. Given as an opportunity. I assure to discharge my duties and responsibilities with and hard work to the Out most satisfaction of the company.

Professional Experience:

June 2016 --- May 2017 :

Guest Service Centre Agent

Al Baleed Resort Salalah By Anantara 5*

(Pre-Opening)

Salalah Oman.

Company Industry: Hospitality

Department: Front office

April 2015 --- May 2016 : Guest Service Centre Agent Banana Island Resort Doha By Anantara 5*

Doha Qatar.

Company Industry: Hospitality

Department: Front office

January 2014 --- March 2015 : CID Operator Cum Telephone Operator Aloft Hotel Abu Dhabi 4*

Abu Dhabi UAE.

Company Industry: Hospitality

Department: Front office

January 2013 --- December 2013 : CID Operator Cum Receptionist Tulip Inn Deluxe Hotel Apartments

Sharjah UAE.

Company Industry: Hospitality

Department: Front office

November 2011 --- January 2013 : Bellboy Cum Security Al Hamra Hotel 4*

Dubai UAE.

Company Industry: Hospitality

Department: Front office

Education:

Matriculation from Board of Secondary Education Karachi. Diploma in Designing & Video Editing from Arena Multimedia. IT Skills:

MS. Word, MS. Excel, MS. PowerPoint, Internet, Software’s & Windows Installation & Partitions. Languages:

English: Conversational (Read, Write & Speak)

Urdu: Fluent – Full Knowledge

Arabic: (Read & Write)

Strength:

Excellent aesthetic skills.

Strong leadership skills with ability to build a positive work environment.

Exceptional interpersonal & communication skills.

Proficient in the use of Opera.

Ability to perform basic Check-ins & Check-outs.

Handling new Reservations, checking guests in and out, assigning rooms & managing room inventory, accommodating the needs of in-house guests, and handling accounting and billing.

Ability to greet & welcome the guest, Explain the features of the room & offer additional services.

Ability to train the Team member and organize the work to complete on time. Achievements:

Certificate of Discovering Anantara Service Excellence Program 2016.

Certificate of Problem Resolution for completion of E-learning course.

Certificate of Customer Service Fundamentals for completion of E-learning course.

Certificate of Workplace Safety Orientation for completion of E-learning course. Personal Information:

Father Name: S.M.Qasim

Date of Birth: August 29th 1988

Place of Birth: Pakistan

Religion: Islam

Marital Status: Single

Iqama Status: Transferrable

Nationality: Pakistani

References:

Available upon request

Contact this candidate