Administrative Assistant Customer Service

Kathy M. De’Voe

**** ******** **.

Ellenwood, GA 30294

Phone: 770-***-****

*****.*****@*****.***

PROFESSIONAL OBJECTIVE

To obtain a challenging career with a growth potential company.

SKILLS

Multitasking

Coding and Charge Post

MS Word, Excel, Power Point, MS Office Suites

Multiline PBX

Payroll

Epic

Oracle

OAS Gold

EMPLOYMENT HISTORY

March 2009 ~ Present Grady Health System

Otis Smith Heath Center

Kirkwood Family Medicine

Patient Access Representative/Scheduling Representative/Financial Counselor

Telephone triage for all incoming calls into the clinic. Making post-discharge calls to ensure that discharged patients receive the necessary services and resources.

Manage all calls while inputting information in patients’ medical record simultaneously.

Alphanumeric data entry by touch, typing, MS word, Excel, Power Point and Word perfect.

Provide customer service by greeting all patients while updating medical records generated in the electronic medical record systems EPIC.

Maintained generic knowledge of medical terminology in order to facilitate patients’ needs.

Access patients by reviewing personal documents and determined financial qualifications that meet GRADY HEALTH SYSTEMS program.

Code and post charges to accounts for billing purposes.

November 2000~ April 2007 BellSouth Corporate Aviation

Atlanta, GA 30336

Administrative Assistant

Assist BellSouth employees, CEO, CFO, COO with travel arrangements on BellSouth corporate aircrafts.

Answered and re-direct all incoming calls to appropriate departments.

Reserved car rental for passengers and management team.

Managed corporate accounts through BellSouth portal.

Reviewed, verified and adjusted employee files, input employee vacation.

Maintained accurate documentation of passengers’ information via electronic manifest reporting.

Assisted Directors/Managers with time reports, input vacation, payroll, maintained employee records and meeting assignments.

Order uniforms, pagers and food preparations for Flight Attendants and Pilots.

August 1995 – October 2000

Human Resources Assistant T-Corp, Inc.

Tucker, GA 30084

Administrative support.

Processed new hire packets, scheduled job interviews, prepared new employee files.

Processed payroll, including vacation request and sick time tracked in the system.

Approved invoice payments.

Maintained current HR files and databases.

Maintained calendars of HR management team.

EDUCATION

June 2008 CNU Certified Medical Administrative Assistant

Norcross, GA

June 1978 Fallsburg Central High Diploma

Fallsburg, NY

REFERENCES

Available Upon Request

Contact this candidate