Customer Service Sales
Resume:
Robert Banks
Information Technology
Address ***** ********** **.
Mablevale, Ar 72103
Phone 404-***-****
E-mail **************@*****.***
linkedin.com/in/robert-banks-06a4299b
Dedicated helpdesk professional with experience providing technical support in a retail user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.
Experience
2016 -
2017
IT Help Desk ( Intern )
New Horizons Computer Learning Academy
Supported the facilities employees via inbound technical support calls. Assisted staff and students having hardware, software, and networking issues. Researched client issues to resolve complaints promptly. Displayed exceptional people skills and maintained calm demeanor during every phone call. DHCP/DNS Ethernet and Firewall proficient
LAN aptitude
Laptop/Desktop/Tablet configuration and maintenance Active Directory
Cisco router/switch maintenance and configuration
Proficient in phone, printer, and security
Meticulous and organized
Work well with staff and customers
Windows 7, 8.1, 10 and Server 2008 & 2012 R2
MS Office proficient
Familiar with Mac desktops
Service-oriented
Excels under pressure
2013 -
2016
Home Solutions Manager
AT&T Mobility
Meet sales objectives for U-verse, Direct TV, phones, services, and accessories. This position also entails the supervision and training of sales reps with my charge.
• Regularly troubleshoot technical issues customers would encounter.
• Provided instruction to sales representatives on technical and sales techniques.
• Provided technical support for U-verse customers and often provided support in implementing networking equipment.
• Ensured and Provided top tier customer service.
2012 -
2013
Retail Sales Consultant
New Wave Link
Meets sales objectives for phones, services, and accessories. Handles all administrative aspects of the sale including; completing customer contacts and warranties, providing technical assistance, pulling products from inventory, accepting customer payments and filing the completed orders. 2010 -
2012
Senior D2D Sales Manager
C4 Connections
Supervises and directs work activities of a team of D2D U-Verse Sales Executives to achieve volume expected to meet operational goals, unit and revenue objectives.
• Managed and trained staff of 4-20 Sales representatives
• Achieved market goals in sales and provided a high level of customer service and support 2001 -
2006
Infantryman / Team Leader
U.S. Army
The fighting vehicle Infantryman; leads, supervises and serves as a member of a fighting vehicle unit or activity employing vehicular and dismounted weapons in combat operations Education
2015 -
2018
University of Phoenix
B.A. Information Technology - March 2018
GPA 3.2
Skills
Technical Troubleshooting
advanced
Windows, Unix, Linux, Mac OS X, iOS, Android
Advanced
LANs / WANs / SANs, TCP / IP, VoIP, DNS, HTTP, Wireless / VPN Architecture, Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain Controllers
Intermediate
Customer Service
Advanced
Hardware: iPads, iMacs, tablets, desktops, laptops, printers, scanners, projectors
Advanced
End User Training
Advanced
System Upgrades & Optimization
Advanced
Security, Backup & Recovery Solutions
Advanced
Technical & User Documentation
Advanced
Certificates
2017-06 CompTia A+
2017-06 CompTia Network +
2017-01 Information Assurance and Security
Licenses
2015-06 Georgia Real Estate License
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