Administrative Assistant Microsoft Office 2016

ROBIN COLATRELLA

LAURENCE HARBOR, NJ 732-***-****) ***************@*****.***

SENIOR ADMINISTRTIVE ASSISTANT CUSTOMER SERVICE SPECIALIST OFFICE MANAGER

Experienced Administrative and Bookkeeping support professional with expertise in customer service, logistics and coordination. Capable of performing a wide range of activities in support of customer’s and business goals. Proven record in all aspects of administrative duties, flexible and diversified, a quick learner, self-starter, a problem solver with excellent mentoring and leadership skills.

CORE COMPETENCIES

Office Administration Multi-phone Line System Heavy Phone Volume Prepare Written Documentation (Word/Excel) Exporting Materials Nationally and Internationally Estimates & Quotes Invoices Purchase Orders Billing Tracking & Follow-Ups Research Shipping Receiving Vendor and Client Relations Inventory Management Customer Accounts Travel Arrangements and Logistics Data Entry (WPM: 55) Ocean and Air Freight Truck Rail Strong Organizational Skills MOS Office Suite 2016 Quick Books 2015

EXPERIENCE

State Insulation Corporation/Distribution International 02/2006-09/2016

Administrative Assistant II / Export Specialist

Oversaw and managed all administrative, customer and export support including CEO, President and Vice President of Sales.

Instituted process where customer received personalized service from order in-take, place order working directly with vendors, reviewed quality assurance and control of order, creation of packing list of goods, invoicing and international paper work, then submitted to accounting collections.

Provided first point of escalation contact and problem resolution critically timed, if material was shipped directly to customer and not from in-house which ensured customer retention.

Reviewed and enforced all international orders and documentation were 100% accurate to clear customs and legalization.

Hospital Central Services / Administrative Assistant 02/2005-2/2006

Ensured any PO’s coming through my desk were 100% accurate which ensured retaining and maintaining high quality customer satisfaction, thus increasing new customer accounts by 20%.

Team member in automating documentation process. New filing system implementation was placed saving from days of finding documents to minutes.

Prior work history with Atlantic Shore Surgical and OpenReach as a Senior Administrative Assistant

EDUCATION

AVTECH Institute of Technology, South Plainfield, NJ

Computerized Financial Accounting: Basic Accounting (General Ledger, Accounts Payable, Accounts Receivable, Financial Statements) and Quick Books

Microsoft Office Specialist: 2016 Word, Excel, Access, PowerPoint, Outlook and SharePoint

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