CRAIG A. SMITH

**** ***** **** ****, *** S** • Atlanta, Georgia 30339

770-***-**** • ac3j1q@r.postjobfree.com • www.linkedin.com/in/casmith8

CORE COMPETENCIES

Strategic Planning • IT Operations Management • Project Planning & Management

Network Design & Deployment • Active Directory • Policy & Procedure Development

Issue Resolution • Network Administration • Virtual Environments • Network & Information Security

Product Procurement • Backup/Recovery Plans • Policies & Standards • Research & Analysis

Router/Switch/Firewall Administration • Budgeting • Helpdesk Administration

Client, Stakeholder & Vendor Relations • Team Leadership & Training

PROFESSIONAL EXPERIENCE

IT Manager • Nancy J Whaley, Standing Chapter 13 Trustee • Atlanta, Georgia

April 2013-January 2017

Investigated enterprise backup solutions Barracuda Backup, Unitrends Recovery and Arcserve, designed, and installed an enterprise backup solution for disaster recovery also enabling users to recover deleted items without restoring from the disaster recovery backups using Windows Server 2012 R2.

Developed automated scripts using PowerShell and command line to retrieve data from an external server for greater accuracy which resulted in a boost in efficiency from 35% to 87%, and cost savings of nearly $10,000 annually.

Doubled WAN bandwidth and elevated LAN and WLAN performance to 100% or more by reconfiguring WAN, LAN, and WLAN Using HP ProCurve stacked switches.

Initiated and developed a helpdesk support system using Spiceworks to monitor, prioritize and schedule requests.

Enhanced efficiency and accuracy of asset tracking deploying RedBeam hand scanner/database system.

Ensured optimum performance of all office technologies, infrastructure and information systems With WhatsUpGold, GFI LanGuard and Solarwinds.

Implemented complex technology upgrades and operational improvements. Using VMware Virtualization and Dell Poweredge Severs, HP Procurve switches, SonicWall and Sophos Firewalls, Barracuda Message Archiver and Web Filter with Appriver spam filtering

Managed MS SQL application database and hardware systems.

Integrated office systems to improve productivity and efficiency

Developed strategic plans and administered budgets.

Oversaw support desk operations.

Managed asset tracking, performed vendor, and VAR management.

Monitored and maintained Dell servers, desktops, HP printers, peripherals, security systems, copiers, Mitel VoIP, and voice mail phone system.

Maintained Microsoft Exchange Server and proprietary CRM system.

Evaluated and updated all IT-related procedures, created and maintained user accounts, administered licensing and service contracts.

Used Crystal Reports and MS SQL query statements for reporting.

Maintain Server with Dell Powervault attached ISCSI and SAN

Performed continual monitoring of office equipment, computers, infrastructure, and security.

Participate in annual Office audit and Monthly hardness testing.

Mentored and trained other employees.

Developed and documented policies and procedures using Microsoft Office products

Responsible for Office training on Microsoft Windows 7 and 10, and Office suite 2010 and 2016.

Created a test bed system for development using VMware ESXi and Desktop for testing products and systems before moving them into production.

Upgrade the Active directory domain from Windows Server 2003 to Windows Server 2008R2 to Windows server 2012R2

Managed the Windows Active Directory Domain using group policies and Microsoft SCCM.

Network Analyst • Nordson Corporation • Duluth, Georgia • August 1987- June 2012

*Career Note: Achieved numerous promotions at Nordson. Previous posts included Network Administrator, System Administrator, Mechanical Designer, Engineering Checker and Mechanical Drafter.

Increased work productivity by 30% by applying near-zero configuration to develop, install, and implement a thin client solution for 90 plant manufacturing cells using Windows Remote Desktop Server and Citrix with Wsye Thin clients.

Reduced support requests by 75% and equipment costs by 50% with centralized systems management.

Delivered 1000% improvement in LAN performance by replacing Cabletron and Cisco Switches existing network to Juniper Network EX Series Switches this required changes to software and LAN cabling for 20 existing switches.

Cut deployment time by 60% for personal computers of the standard company offering, developing and using a standardizing image and systems Using Microsoft SCCM, Norton Ghost and Acronis True Image.

Replaced 125 field and service laptops on schedule over six weeks despite parts unavailability by developing a standard image and custom configurations on each HP Probook system.

Trained and mentored 15 new department staff members and contractors.

Support expert who supervised a team of 5 network and equipment support specialists.

Effectively supported and improved systems and processes Using tools like Remedy Helpdesk software, Wireshark, Sniffer, WhatsUpGold.

Supported 200 Wyse thin client users.

Created network architecture for several new building infrastructures, servers, and desktop environments Using Cisco and Adtran Routers, Riverbed WAN accelerators, Palo Alto and Cisco PIX Firewalls, Cisco, Nortel Networks, and Juniper Network Switches and Shortel VoIP Phone system.

Built and configured Server and storage systems Using Dell Poweredge servers and Powervault and EMC storage solutions for several locations

Developed integrated systems in the manufacturing and distribution centers to improve accuracy and efficiency.

Configured, maintained, analyzed, and troubleshot Nortel and Juniper Networks, systems, and equipment for 600 employees that included WAN/LAN/WLAN infrastructure, servers, desktop computers, notebooks, thin clients, printers, and various peripherals.

Participated in SOX audits and compliance.

Migrated a Netware and Banyan VINES networks to a Windows NT Server Active Directory Domain.

Managed the Windows Active Directory Domain using group policies and Microsoft SCCM.

EDUCATION

Master of Science in Leadership, 2017

Walden University, Minneapolis, Minnesota

Master of Science in Information Systems Management / Project Management, 2015

Walden University, Minneapolis, Minnesota

Bachelor of Science in Computer Information Systems Management, 2013

Walden University, Minneapolis, Minnesota

TECHNICAL SKILLS

Software: Microsoft: Word, Excel, Access, Outlook, PowerPoint, Visio, Publisher and Project / Apple: Pages, Numbers, Keynote / SAP r3, VMware: Workstation, Horizon

Operating Systems: Microsoft: SQL Server, Exchange, SCCM, DOS 6.22, Windows 3.1 through Windows 10, Windows NT 3.5 Server, Windows Server 2012 / Apple: OSX 10.2 to 10.11, IOS / Android, VMWare: ESXi, Workstation

Infrastructure: Nortel (PBX) (Switches), Mitel (VoIP), Shortel (VoIP), Cisco (Routers) (Switches), Meraki (WLAN), Apple AirPort (WLAN), Palo Alto (Firewall), Sonicwall (Firewall), Barracuda Web Filter, Barracuda Message Archiver, Riverbed-WAN Accelerator, Dell ISCSI SAN, Dell PowerVault storage system, Adtran Routers, Cisco Routers, Cisco Catalyst Switches, HP Procurve Switches, ICC Cross Connects Panels, Cat3-6A (Cabling for Phone and Data)

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