Chuck Roden
********@*****.***
563-***-**** Mobile
Alpharetta Ga. 30009
Sr. Systems Architect / SME / PMP / IT Architect / SDM / Global Dev OPS Engineer
** **** ***** **** * proven track record of providing abilities from Sr. Systems Engineer, to Systems Analyst, to SME, to Project management to Architectural Engineering in Cloud Data Centers (Microsoft Azure, Softlayer (IBM)
Proven track record of building team collaboration, and unity even in a cross functional environment. Raising the bar of standards and expectations of peers and of others engaged in projects or in initiatives.
Comprehensive understanding of Corporate 100 thru 500 logistics and challenges, and how to overcome both and achieve the goal. Ability to communicate informatics from an Architectural Level to an Executive Board meeting level
Provide deliverables in a timely manner, meeting or exceeding expected normal metrics
EDUCATION
American InterContinental University – Bachelor of Science Information Technology / Computer Science
Graduation: 2012
CERTIFICATIONS / TRAINING
PMP, MCSE, MCP, CNE, CCNA/CCNP, CISSP, A+, NET+, SDLC, Certified Alabama Security Board, CA-Spectrum Administrator, E-Health Administrator, Sys-Edge Administrator. IEM (Formerly BigFix) ITIL v.3, IEM, LabTech, ConnectWise, Domino 5.0, Agile, SCRUM, SDLC, SOX, HIPAA, PCI, SCCM, SCOM, CONFIGMON, DPM,
Currently Training in Puppet and Chef Automation tools in depth Microsoft Windows Server 2016 Azure
TECHNICAL SKILLS
Applications: Tealeaf, CA Spectrum, CA EHealth r6.3 Certified Administrator, CA Virtual Assurance BigFix, Solar Winds, WordPerfect, Lotus Notes /Domino Server, Microsoft Office, Microsoft Project, Outlook, Lotus 1-2-3, PC Anywhere, Go To My PC, Open Office 3.2, Wes-Law, PeopleSoft, Crystal Reports, C-CURE 9000, Altiris, SEA, Parity, Web-Ex, Go to my PC / HP-Sum, HP-Sim, IEM, LabTech, ConnectWise, O365 / HYPER-V/ SNORT / SNIFFER PRO
Hardware: HP/Compaq, Toshiba, Dell, IBM
Switches/Firewalls: Nortel, Cisco, WatchGuard, HP-Procurve, Adtran, SNAP, NetGear, Linksys, DLINK
Tools: Telnet/DOS Line CMD/ FTP/Ghost/Imaging, Linux / Clonezilla, Ipmonitor, Qpasa, Qradar, Nessus, Splunk Nessus, Wireshark, Sniffer-Pro, Solar Winds, HP-NNMI, HP-SIM
Windows Testing tools: Auto-IT (Scripting Tool), Windows Power Shell, HP Win-Runner, IPSoft (IBM), Scripto-matic
Protocols: DHCP, IGRP, EIGRP, RIP-V.1, RIP-V.2, DNS, HDLC, PPP, ISDN, VLANS, BGP, TCP/IP, IPX/SPX
Operating Systems: Windows NT/XP/Vista/7, Windows Server 2000/2003/2008/2012, Windows 10 Build 10049, VMWare 5.0-7.0, Hyper-V /Active Directory, GPO / Linux Caldera/RedHat/Ubuntu, DOS 5.1/6.2, Novell 4.11/6.11, Mac-OS Panther-Tiger
Infrastructure
Active Directory, System Center 2003/2007\2012 (SCCM, SCOM, SCORCH, SCSM,DPM, VMM, WSUS, WDS, MDT, FEP), SQL, Internet Based Client Management, Cloud, Direct Access. WAN / LAN, Routers Switches, VLANS, WAP,
Example of Successful Project’s
Reduced cost of RFID Badges for access from 1.3 million to 0.00 per site per year
Reduced cost of wasted paper hard copies at gates by 250k annually by using electronic transfer
Reduced annual cost of Citrix Environment by 1 Million Dollars at HYH
EXPERIENCE
September 2016 to Current
Sr. Global Dev OPS Engineer Hosting SDM
Halyard Health
DXC Billing
Receive Monthly Billing
Ensure correct billing of all RU units
Provide breakdown to all towers
Provide approval to AP for monthly billing
VPC Ops
•Server Patching
•OS Patching
•Monitoring
•Configurations
•Management
Lotus Notes
•Global Packaging System
AD/ADFS
•Active Directory
•Active Directory File Systems
Leverage
•Ensure timely and quality support practices including technical change management, incident management, configuration management, problem management and performance
•Ensure operational, provisional, administrative, security, and service delivery activities
•Infrastructure Projects
•NSSRs
•Remote Sites Initiatives
•Manage operational environments, suppliers and logistics relationships in cooperation with service providers
•Interface with Architecture and application teams to understand current and future hosting needs and translate into Infra requirements
•Monitor provider performance, ETA and financial KPI and communicate to leadership team
08/2015 to 04/2016
Sr. Systems Engineer /DEV OPS / Cloud Engineer
GDH / Medicaid of Alabama
Design and Build Infrastructure for Medicaid of Alabama Azure Hybrid Cloud
Research and Development of existing and new technologies
Lead Daily stand up meetings and weekly Scrum of Scrum meetings
Work cross functionally with 3rd party vendors, and across the aisle with other teams
Develop NEW implementations of products and hardware based performance applications, using ITIL Best Practice
Lead QA and Design effort to ensure maximum efficiency and 99.999% uptime with scalability
Ensuring COMPLIANCE is met regarding HIPAA, PCI, SOX, FIM
Build Knowledge Base, Document Procedures, and Policies
Project Management using Agile Methodologies
Buildout flow charts and spreadsheets for monthly meetings documenting progress
Setup/ Installation / Configuration Hyper-V Servers on Premises and on Azure Cloud
Configure and Maintain SCCM / SCOM / Configman / MOM / DPM/ for all Servers
Installation / Configuration STORSIMPLE 8600 / iSCSI Connectivity
Installation and configuration of GAS FTP solution
Migrate Azure Cares from COM. to Gov. Cloud Service
Build and implement CA servers for 2 tier Hierarchy
Build and Maintain Hyper-V servers within Azure
Migrate VMWare servers from EMC to STORSIMPLE Device to Hyper-V
Live Migration of P too V and V too V
Migrate Hyper –V to VMWare
Use of VSphere 5.5 and 6.1
Implement and integration of SCORCH / SCVMM/
IOPS testing of Infrastructure
Configuration and documentation of Cisco 9000 Switches
Contract Ended
Artech - 01/2015 to 06/2015
Security Risk Management / PMP
IBM
Using Agile / Lean and Scrum Methodologies, transitioning more to Agile
Design and develop technical solutions that satisfy business requirements for function, performance, security, and maintainability
Demonstrated oral and written communication skills, as well as the ability to work collaboratively in a team environment.
Proven ability to lead a team
Proven ability to convert business direction and objectives into a technical solution without detailed oversight by the sponsor.
Drive Global EDR (Enforced Device Registration) in the internal IBM infrastructure
Work directly with the executive CIO’s gathering Story Lines
Identify and work directly with Stakeholders
Work Directly with the Program Manager to Build the Backlog
Work Directly with the Teams, assigning responsibilities for each application to set iterations
Define Iterations for budget calculations, and weekly reports to CFO, and CIO’s and DPE’s
Daily Standup meetings to track progress using Story Boards and Burn down charts
Weekly Scrum of Scrum meetings to define and identify obstacles and provide resolution
Bi-weekly meetings with CIO team to demonstrate progress and define any new actions needed
Process all CRQ’s and help with RCA’s in event of outage
Contract Ended
10/2013 to 11/2014
IBM International Business Machines Dubuque, Ia.
GDS / GDF
SME / IEM / PMP / IT Architect / BigFix / Altiris / Wintel
Kaiser Permanente` Account
Supporting 18k+ Servers on the Dubuque locations largest Client account
VMware, Windows 2003, 2008, 2008R2, 2012, Citrix
Integration and migration of W2K3 to W2k8, W2k8toW2012
Migrate local Hardware to Cloud Base VM’s
Change Management with ITIL best practices on Client infrastructure
Provide End to End Solutions for the infrastructure in relation to hardware and applications
Leading a team of 120 People, challenging them to learn and exceed, provide clear answer and direction when needed but also to allow room for personal growth
Lead efforts of Continual Improvement in the processes associated with supporting the client and infrastructure
Lead the Wintel Poole Team in the use and automation of BigFix (IEM) for patching of all Wintel Servers
Manage the patching of the Citrix Environment
Manage Patching of all Windows OS Servers
Configuration of Altiris for deployment of Applications, Fixlets, and Firmware
Work with Vendors and the client in the realm of IT security risk compliance (HIPAA) within the scope of WAN/LAN, Servers, applications, end-users, GPO, AD, Networking protocols, Symantec Endpoint, and MacAfee AV, ensuring cutting edge technologies are in place
Mentor and train new personnel in the use of IEM, Installation of software applications using various tools for distribution. Altiris, SEA. Parity, and IEM
Data Analytics and AD-HOC reports for the purpose of gathering information to provide reports using basic tools and specialized applications used for incident management and counter active measures
Develop and work with engineers to provide scripts for batching actions to server OS and Hardware (Firmware updates, or Configuration Changes) and gathering data for the environment
Lead specialized projects for CI and PR
Work directly with the client and hardware vendors as well as Microsoft, and application vendors during Severity 1-2 Situation Critical Bridge Calls, to provide direction and resolution for Outage incidents.
Documentation for knowledgebase, as well as RCA, and CI, and PBI
R&D to be proactive in the prevention of outages and communicate deliverables to the client as well as other cross functional engineers to collaborate and build a end to end solution
Identify gaps in the processes and the knowledge initiatives for the team to provide the client a more robust and effective team structure
Use of HP-Sim for reporting efforts integrated with IEM (BigFix) tools
Use of HP-Orchestrator for Automated rebooting of Citrix Servers after their patching cycles
Drive Client support within the team and cross functional teams to ensure proper solutions are provided within the Client Environment
Daily meetings client interfacing to identify problems and /or new needs for the infrastructure
Work directly with Stakeholders and Sr. Management and team members Globally for the account
Build and maintain the backlog
Work Directly with the Teams responsible for each asset or application to set iterations for proper compliance
Daily Standup meetings to track progress
Weekly meetings to define and identify obstacles and provide resolution using Story Boards and Excel Spreadsheets
Bi-weekly meetings with Client and DPE’s and SDM’s to demonstrate progress and define any new actions needed
Attend and Lead all SEV 1 and SEV 0 Calls to ensure proper procedures are followed
In-depth Documentation and provide to all teams
Weekly meetings with CFO showing iteration completion rates adjusting performance issues to stay within budget constraints
IBM layoff End of December 2014
04/13 10/2013
Artech, Dubuque, Iowa
Contractor Wintel CC Team SO Delivery
SME, BigFix, Windows Server IT Specialist
IT Architect / PMP
Delivery of BigFix Services to KP account
Integration and migration of W2K3 to W2k8, W2k8toW2012
Troubleshoot BigFix issues as related to patching and reboot schedules
Assist at senior level of escalation tickets
Project planning and coordination of new initiatives with in the account
Develop new strategies to enhance productivity and automate processes
Run Ad-hoc reports for comparing trends for production
Create policy and procedures for approval at sr. level for BigFix initiatives.
Work directly with team members to support client initiatives.
Subject Matter Expert in BigFix patching and server resolution
Daily adhoc reporting and resolution on server patching and reboot failures
Remedy ticket system and assignment
Lead on bridge calls for Keiser Permanente`
Senior Systems Engineer solutions for escalations
VMware, Cerner, Citrix resolutions and practices
Hired as a regular IBM employee
06/12- 03/13
Alabama Power Credit Union Birmingham, Al.
IT Specialist / Analyst / Solutions Engineer
Subject Matter Expert (SME) for Microsoft System Center 2007/2012 Suite of products. Responsible for architecting and deploying the System Center Suite (SCCM, SCOM, SCORCH, SCSM, DPM, VMM, WSUS, WDS, MDT, FEP)of products to large customer environments. Serving as community lead for System Center in the Public Sector. Providing TQA reviews for new project work. Helping to lead and drive the System Center and Datacenter Optimization Community as well as writing SOW’s and providing SME support for services. Supporting HR with technical screens and final’s day support.
Provide End to End design and Implementation in the Infrastructure
Provide Documentation for Sr. Management conveying all aspects of improvements accomplished and areas of continual improvement needed
Use of Snort for IDP and IPS
ITIL best practices with Clients on Infrastructures
Change management ITIL / AGILE / Six Sigma Best Practices
New Build of Hyper-V servers Providing migration from W2003 too W2008
Assist end users in their day to day functions on the network
Run Ad-Hoc Reports on the financials in Open VMS
Maintain current Servers WIN2003/2008R2 / Active Directory / RDP/ Terminal Servers/ NAS (Iomega)
Integration and migration of W2K3 to W2k8, W2k8toW2012
Setup profiles and end users for use with WYSE thin Clients
Assist Remote locations and third party vendors in applications
Maintain, patch, build new servers
R&D on new projects utilizing ITIL best practices, ensuring cutting edge technologies are in place
Run Network Security Audits, for intrusion detection
Design / Build / Test / Install DR system for the Bank
Out on medical for extended time
03/12 – 6/12 (contract ended)
Blue Cross Blue Shield of Alabama Birmingham, Al.
Network Administrator (Contract)
Monitored network traffic across LAN/WAN using specific monitoring tools
Monitored Applications both internal and external
Supported Engineers in effort to maintain and meet SLA’s within the infrastructure for availability
Used ITIL best practices for maintaining the availability of all traffic and applications
Researched, developed, and implemented new technologies for monitoring network
Installation, configuration, administration of CA-Spectrum and EHealth
Contract Ended
04/11 – 03/12
Magee General Hospital Magee Mississippi
Network Support Specialist / Internal IT Architect
Providing End to End Solutions and Architectural Solutions, ensuring cutting edge technologies are in place
Provide Documentation for Sr. Management conveying all aspects of improvements accomplished and areas of continual improvement needed
ITIL best practices with Clients on Infrastructures
Change Management best practices
Build and Support Servers based on Hyper-V infrastructure
Migrate current W2K3 Servers to W2k8
Supported Routers, Switches, Servers, Desktops, Printers
Supported HIPAA Compliance within the infrastructure
Supported Server installation and patching and end users in CPSI, All-Scripts, Windows OS, MS Office 2007-2010, Open Office, Linux Ubuntu and Fedora desktops and Proxy Server
Built, Imaged and Installed Servers, Desktops, Laptops, C5-Slates
Maintained Active Directory and GPO’s
Maintained Meaningful Use Guidelines
Ensured Security and Integrity of the LAN/WAN environment
Performed Security Audits on the LAN/WAN Infrastructures
Configured Sonic Wall, Checkpoint, Cisco Routers, and Bluecoat Device
Build and Installed Windows 2003/2008 Servers
Moved Back to Alabama so wife could attend to aging mother
01/10 – 04/11 (contract)
Honda Manufacturing Lincoln, Alabama
System Administrator/ IT Architect / PMP
Enhanced existing software for access to the facilities, thereby removing the need of supporting separate software’s
Designed and integrated a software and hardware application for electronic delivery of paperwork between shipping and receiving and the truck gate
Introduced the concept of using BIO-Metric access rather than PVC Cards and Card readers.
Showed that the inherent cost of the current solution in place was at a minimal of $140k a year for new badges and access cards, and the total cost since the inception of the current solution on a conservative count was at $1.3 million. The Bio -Metric would remove this cost completely
Administration of C-Cure 9000 Access Control Software and System for access into areas of the facility
Administered Call Record (Ubuntu Base call monitor system) and Pelco DVR System (64 Cameras with 4 Pelco DVR units)
Support End User’s within the SEI Department
Software analysis and development to reduce the cost of ownership of the network / software infrastructure
Analyze, Develop, Design new business models for cost reduction of infrastructure
Train end user’s on new software and hardware
Daily log’s and weekly reports in Excel Flow Charts showing progress of new and current projects
Use Microsoft Project for internal meetings with Sr. Executive management and stake holders
Contract Ended
10/02 – 12/09
Complete Computer Systems LLC Ashville, Alabama
CIO / PMP
Provide End to End Solutions, Engineering, and Implementation of client Infrastructure, ensuring cutting edge technologies are in place
Provide Documentation for Sr. Management / Company Owners / Board Members / Third Party Vendors, conveying all aspects of improvements accomplished and areas of continual improvement needed
Open VMS 6.1 for infinity servers
Installation, Configuration, and management of VMware and Hyper-V Servers
Installation, Configuration, and migration of W2K3 to W2k8
Use of Sniffer Pro and Snort during the Blaster Virus and other Various hacks
Use of the above tools to resolve Malware and IPS attacks
Provide support for planning and strategic efforts on Contracts with Client and Vendors
Oversee the day to day operations of the Company, focused on growth and residual's
Manage 19 installers in 5 states, to ensure all metrics are met too retain territory
Work Directly with Client relations, providing strategic outsourcing
Work directly with 3rd party Vendors and Hughes Network Systems to provide a end to end failover VPN terrestrial solution
Develop Client and vendor relationships, often times being the mediator in the negotiation of contractual agreements
Build analytic, and Ad-Hoc reports for meetings with Clients and vendors with focus on metric measurements
Analyze data, research information, provide solutions to ensure the continual vertical growth in the market place of the company.
Analysis of the companies budget and ensure that no additional expenditures or additional costs are inherited during projects that may incur a loss rather than a profit
ITIL best practices with Clients on Infrastructures
Directly interface with clients and third party vendors to set proper expectations on new initiatives
Build out Story Boards and create Backlogs during projects
Weekly meetings with stake holders and third party vendor’s to ascertain all new information for entry in to charts showing completion levels and new iterations to process
Company Closed
Working with Multiple contractors after Katrina struck, to provide mobile communications for Wal-Mart mobile pharmacies, within a 10 day period on 150 locations
Installed and configured new systems;
Ensured that systems were functioning properly within the network; provided technical support to work stations,
Installed new software for use within the company infrastructure as required by distributors and manufactures;
Implemented and supplied daily backups of servers;
Setup wireless infrastructures and ensured security was in place to prevent unauthorized use;
Ensured WAN/VPN was functional daily for remote users and added new users as needed;
Reviewed daily log reports of content filtering to ensure no unauthorized use was occurring
Designed/Maintained Web page for company upload as needed (Microsoft FrontPage)
Designed/Installed/Maintained existing and new LAN/WAN infrastructures
Ordered new equipment and installed/configured Routers, Servers, Operating Systems and Workstations
Set policies for Active Directory on Windows 2003 (added groups and users)
Set Terminal Services client connections for end user as needed
Assigned remote logon to infrastructure via VPN for troubleshooting
Installation and Configuration of Hyper-V / VMware
Knowledge Base
Ability to Manage Multiple OS environments from a SMB market to an Enterprise Scale
In depth knowledge of Windows Server Operating systems from 2000 thru 2008 R2,2012
Ability to Design, implement, and maintain a network infrastructure
Installation, configuration, implementation, migration, updating, patching
Maintaining Active Directory users and GPO’s
Setting Schemas to mirror across the Domain for failover purposes
Ability to install and configure NAS and SAN for storage solutions
RedHat, Ubuntu, Fedora, installation and configuration either stand alone or in a virtual setting
Proficient with disk striping or Raid Array configurations for storage or mirroring
Using Network monitoring tools for troubleshooting issues within the LAN/WAN or applications
Ability to install, setup, maintain, and use IP-monitor, CA-Spectrum, CA-EHealth, CA- Virtual Assurance, TLeaf, Aspect, Insight, CA-Service Desk, Sys-Edge, Tivoli, BigFix Administration, Installation, and integration
Use of Hyper-V for virtual servers V-Sphere 5.0, VM-ware / VM-Vue/ ESX-ESXi.