Chuck Roden

ac3j1i@r.postjobfree.com

563-***-**** Mobile

*** ***** **

Alpharetta Ga. 30009

Sr. Systems Architect / SME / PMP / IT Architect / SDM / Global Dev OPS Engineer

** **** ***** **** * proven track record of providing abilities from Sr. Systems Engineer, to Systems Analyst, to SME, to Project management to Architectural Engineering in Cloud Data Centers (Microsoft Azure, Softlayer (IBM)

Proven track record of building team collaboration, and unity even in a cross functional environment. Raising the bar of standards and expectations of peers and of others engaged in projects or in initiatives.

Comprehensive understanding of Corporate 100 thru 500 logistics and challenges, and how to overcome both and achieve the goal. Ability to communicate informatics from an Architectural Level to an Executive Board meeting level

Provide deliverables in a timely manner, meeting or exceeding expected normal metrics

EDUCATION

American InterContinental University – Bachelor of Science Information Technology / Computer Science

Graduation: 2012

CERTIFICATIONS / TRAINING

PMP, MCSE, MCP, CNE, CCNA/CCNP, CISSP, A+, NET+, SDLC, Certified Alabama Security Board, CA-Spectrum Administrator, E-Health Administrator, Sys-Edge Administrator. IEM (Formerly BigFix) ITIL v.3, IEM, LabTech, ConnectWise, Domino 5.0, Agile, SCRUM, SDLC, SOX, HIPAA, PCI, SCCM, SCOM, CONFIGMON, DPM,

Currently Training in Puppet and Chef Automation tools in depth Microsoft Windows Server 2016 Azure

TECHNICAL SKILLS

Applications: Tealeaf, CA Spectrum, CA EHealth r6.3 Certified Administrator, CA Virtual Assurance BigFix, Solar Winds, WordPerfect, Lotus Notes /Domino Server, Microsoft Office, Microsoft Project, Outlook, Lotus 1-2-3, PC Anywhere, Go To My PC, Open Office 3.2, Wes-Law, PeopleSoft, Crystal Reports, C-CURE 9000, Altiris, SEA, Parity, Web-Ex, Go to my PC / HP-Sum, HP-Sim, IEM, LabTech, ConnectWise, O365 / HYPER-V/ SNORT / SNIFFER PRO

Hardware: HP/Compaq, Toshiba, Dell, IBM

Switches/Firewalls: Nortel, Cisco, WatchGuard, HP-Procurve, Adtran, SNAP, NetGear, Linksys, DLINK

Tools: Telnet/DOS Line CMD/ FTP/Ghost/Imaging, Linux / Clonezilla, Ipmonitor, Qpasa, Qradar, Nessus, Splunk Nessus, Wireshark, Sniffer-Pro, Solar Winds, HP-NNMI, HP-SIM

Windows Testing tools: Auto-IT (Scripting Tool), Windows Power Shell, HP Win-Runner, IPSoft (IBM), Scripto-matic

Protocols: DHCP, IGRP, EIGRP, RIP-V.1, RIP-V.2, DNS, HDLC, PPP, ISDN, VLANS, BGP, TCP/IP, IPX/SPX

Operating Systems: Windows NT/XP/Vista/7, Windows Server 2000/2003/2008/2012, Windows 10 Build 10049, VMWare 5.0-7.0, Hyper-V /Active Directory, GPO / Linux Caldera/RedHat/Ubuntu, DOS 5.1/6.2, Novell 4.11/6.11, Mac-OS Panther-Tiger

Infrastructure

Active Directory, System Center 2003/2007\2012 (SCCM, SCOM, SCORCH, SCSM,DPM, VMM, WSUS, WDS, MDT, FEP), SQL, Internet Based Client Management, Cloud, Direct Access. WAN / LAN, Routers Switches, VLANS, WAP,

Example of Successful Project’s

Reduced cost of RFID Badges for access from 1.3 million to 0.00 per site per year

Reduced cost of wasted paper hard copies at gates by 250k annually by using electronic transfer

Reduced annual cost of Citrix Environment by 1 Million Dollars at HYH

EXPERIENCE

September 2016 to Current

Sr. Global Dev OPS Engineer Hosting SDM

Halyard Health

DXC Billing

Receive Monthly Billing

Ensure correct billing of all RU units

Provide breakdown to all towers

Provide approval to AP for monthly billing

VPC Ops

•Server Patching

•OS Patching

•Monitoring

•Configurations

•Management

Lotus Notes

•Global Packaging System

AD/ADFS

•Active Directory

•Active Directory File Systems

Leverage

•Ensure timely and quality support practices including technical change management, incident management, configuration management, problem management and performance

•Ensure operational, provisional, administrative, security, and service delivery activities

•Infrastructure Projects

•NSSRs

•Remote Sites Initiatives

•Manage operational environments, suppliers and logistics relationships in cooperation with service providers

•Interface with Architecture and application teams to understand current and future hosting needs and translate into Infra requirements

•Monitor provider performance, ETA and financial KPI and communicate to leadership team

08/2015 to 04/2016

Sr. Systems Engineer /DEV OPS / Cloud Engineer

GDH / Medicaid of Alabama

Design and Build Infrastructure for Medicaid of Alabama Azure Hybrid Cloud

Research and Development of existing and new technologies

Lead Daily stand up meetings and weekly Scrum of Scrum meetings

Work cross functionally with 3rd party vendors, and across the aisle with other teams

Develop NEW implementations of products and hardware based performance applications, using ITIL Best Practice

Lead QA and Design effort to ensure maximum efficiency and 99.999% uptime with scalability

Ensuring COMPLIANCE is met regarding HIPAA, PCI, SOX, FIM

Build Knowledge Base, Document Procedures, and Policies

Project Management using Agile Methodologies

Buildout flow charts and spreadsheets for monthly meetings documenting progress

Setup/ Installation / Configuration Hyper-V Servers on Premises and on Azure Cloud

Configure and Maintain SCCM / SCOM / Configman / MOM / DPM/ for all Servers

Installation / Configuration STORSIMPLE 8600 / iSCSI Connectivity

Installation and configuration of GAS FTP solution

Migrate Azure Cares from COM. to Gov. Cloud Service

Build and implement CA servers for 2 tier Hierarchy

Build and Maintain Hyper-V servers within Azure

Migrate VMWare servers from EMC to STORSIMPLE Device to Hyper-V

Live Migration of P too V and V too V

Migrate Hyper –V to VMWare

Use of VSphere 5.5 and 6.1

Implement and integration of SCORCH / SCVMM/

IOPS testing of Infrastructure

Configuration and documentation of Cisco 9000 Switches

Contract Ended

Artech - 01/2015 to 06/2015

Security Risk Management / PMP

IBM

Using Agile / Lean and Scrum Methodologies, transitioning more to Agile

Design and develop technical solutions that satisfy business requirements for function, performance, security, and maintainability

Demonstrated oral and written communication skills, as well as the ability to work collaboratively in a team environment.

Proven ability to lead a team

Proven ability to convert business direction and objectives into a technical solution without detailed oversight by the sponsor.

Drive Global EDR (Enforced Device Registration) in the internal IBM infrastructure

Work directly with the executive CIO’s gathering Story Lines

Identify and work directly with Stakeholders

Work Directly with the Program Manager to Build the Backlog

Work Directly with the Teams, assigning responsibilities for each application to set iterations

Define Iterations for budget calculations, and weekly reports to CFO, and CIO’s and DPE’s

Daily Standup meetings to track progress using Story Boards and Burn down charts

Weekly Scrum of Scrum meetings to define and identify obstacles and provide resolution

Bi-weekly meetings with CIO team to demonstrate progress and define any new actions needed

Process all CRQ’s and help with RCA’s in event of outage

Contract Ended

10/2013 to 11/2014

IBM International Business Machines Dubuque, Ia.

GDS / GDF

SME / IEM / PMP / IT Architect / BigFix / Altiris / Wintel

Kaiser Permanente` Account

Supporting 18k+ Servers on the Dubuque locations largest Client account

VMware, Windows 2003, 2008, 2008R2, 2012, Citrix

Integration and migration of W2K3 to W2k8, W2k8toW2012

Migrate local Hardware to Cloud Base VM’s

Change Management with ITIL best practices on Client infrastructure

Provide End to End Solutions for the infrastructure in relation to hardware and applications

Leading a team of 120 People, challenging them to learn and exceed, provide clear answer and direction when needed but also to allow room for personal growth

Lead efforts of Continual Improvement in the processes associated with supporting the client and infrastructure

Lead the Wintel Poole Team in the use and automation of BigFix (IEM) for patching of all Wintel Servers

Manage the patching of the Citrix Environment

Manage Patching of all Windows OS Servers

Configuration of Altiris for deployment of Applications, Fixlets, and Firmware

Work with Vendors and the client in the realm of IT security risk compliance (HIPAA) within the scope of WAN/LAN, Servers, applications, end-users, GPO, AD, Networking protocols, Symantec Endpoint, and MacAfee AV, ensuring cutting edge technologies are in place

Mentor and train new personnel in the use of IEM, Installation of software applications using various tools for distribution. Altiris, SEA. Parity, and IEM

Data Analytics and AD-HOC reports for the purpose of gathering information to provide reports using basic tools and specialized applications used for incident management and counter active measures

Develop and work with engineers to provide scripts for batching actions to server OS and Hardware (Firmware updates, or Configuration Changes) and gathering data for the environment

Lead specialized projects for CI and PR

Work directly with the client and hardware vendors as well as Microsoft, and application vendors during Severity 1-2 Situation Critical Bridge Calls, to provide direction and resolution for Outage incidents.

Documentation for knowledgebase, as well as RCA, and CI, and PBI

R&D to be proactive in the prevention of outages and communicate deliverables to the client as well as other cross functional engineers to collaborate and build a end to end solution

Identify gaps in the processes and the knowledge initiatives for the team to provide the client a more robust and effective team structure

Use of HP-Sim for reporting efforts integrated with IEM (BigFix) tools

Use of HP-Orchestrator for Automated rebooting of Citrix Servers after their patching cycles

Drive Client support within the team and cross functional teams to ensure proper solutions are provided within the Client Environment

Daily meetings client interfacing to identify problems and /or new needs for the infrastructure

Work directly with Stakeholders and Sr. Management and team members Globally for the account

Build and maintain the backlog

Work Directly with the Teams responsible for each asset or application to set iterations for proper compliance

Daily Standup meetings to track progress

Weekly meetings to define and identify obstacles and provide resolution using Story Boards and Excel Spreadsheets

Bi-weekly meetings with Client and DPE’s and SDM’s to demonstrate progress and define any new actions needed

Attend and Lead all SEV 1 and SEV 0 Calls to ensure proper procedures are followed

In-depth Documentation and provide to all teams

Weekly meetings with CFO showing iteration completion rates adjusting performance issues to stay within budget constraints

IBM layoff End of December 2014

04/13 10/2013

Artech, Dubuque, Iowa

Contractor Wintel CC Team SO Delivery

SME, BigFix, Windows Server IT Specialist

IT Architect / PMP

Delivery of BigFix Services to KP account

Integration and migration of W2K3 to W2k8, W2k8toW2012

Troubleshoot BigFix issues as related to patching and reboot schedules

Assist at senior level of escalation tickets

Project planning and coordination of new initiatives with in the account

Develop new strategies to enhance productivity and automate processes

Run Ad-hoc reports for comparing trends for production

Create policy and procedures for approval at sr. level for BigFix initiatives.

Work directly with team members to support client initiatives.

Subject Matter Expert in BigFix patching and server resolution

Daily adhoc reporting and resolution on server patching and reboot failures

Remedy ticket system and assignment

Lead on bridge calls for Keiser Permanente`

Senior Systems Engineer solutions for escalations

VMware, Cerner, Citrix resolutions and practices

Hired as a regular IBM employee

06/12- 03/13

Alabama Power Credit Union Birmingham, Al.

IT Specialist / Analyst / Solutions Engineer

Subject Matter Expert (SME) for Microsoft System Center 2007/2012 Suite of products. Responsible for architecting and deploying the System Center Suite (SCCM, SCOM, SCORCH, SCSM, DPM, VMM, WSUS, WDS, MDT, FEP)of products to large customer environments. Serving as community lead for System Center in the Public Sector. Providing TQA reviews for new project work. Helping to lead and drive the System Center and Datacenter Optimization Community as well as writing SOW’s and providing SME support for services. Supporting HR with technical screens and final’s day support.

Provide End to End design and Implementation in the Infrastructure

Provide Documentation for Sr. Management conveying all aspects of improvements accomplished and areas of continual improvement needed

Use of Snort for IDP and IPS

ITIL best practices with Clients on Infrastructures

Change management ITIL / AGILE / Six Sigma Best Practices

New Build of Hyper-V servers Providing migration from W2003 too W2008

Assist end users in their day to day functions on the network

Run Ad-Hoc Reports on the financials in Open VMS

Maintain current Servers WIN2003/2008R2 / Active Directory / RDP/ Terminal Servers/ NAS (Iomega)

Integration and migration of W2K3 to W2k8, W2k8toW2012

Setup profiles and end users for use with WYSE thin Clients

Assist Remote locations and third party vendors in applications

Maintain, patch, build new servers

R&D on new projects utilizing ITIL best practices, ensuring cutting edge technologies are in place

Run Network Security Audits, for intrusion detection

Design / Build / Test / Install DR system for the Bank

Out on medical for extended time

03/12 – 6/12 (contract ended)

Blue Cross Blue Shield of Alabama Birmingham, Al.

Network Administrator (Contract)

Monitored network traffic across LAN/WAN using specific monitoring tools

Monitored Applications both internal and external

Supported Engineers in effort to maintain and meet SLA’s within the infrastructure for availability

Used ITIL best practices for maintaining the availability of all traffic and applications

Researched, developed, and implemented new technologies for monitoring network

Installation, configuration, administration of CA-Spectrum and EHealth

Contract Ended

04/11 – 03/12

Magee General Hospital Magee Mississippi

Network Support Specialist / Internal IT Architect

Providing End to End Solutions and Architectural Solutions, ensuring cutting edge technologies are in place

Provide Documentation for Sr. Management conveying all aspects of improvements accomplished and areas of continual improvement needed

ITIL best practices with Clients on Infrastructures

Change Management best practices

Build and Support Servers based on Hyper-V infrastructure

Migrate current W2K3 Servers to W2k8

Supported Routers, Switches, Servers, Desktops, Printers

Supported HIPAA Compliance within the infrastructure

Supported Server installation and patching and end users in CPSI, All-Scripts, Windows OS, MS Office 2007-2010, Open Office, Linux Ubuntu and Fedora desktops and Proxy Server

Built, Imaged and Installed Servers, Desktops, Laptops, C5-Slates

Maintained Active Directory and GPO’s

Maintained Meaningful Use Guidelines

Ensured Security and Integrity of the LAN/WAN environment

Performed Security Audits on the LAN/WAN Infrastructures

Configured Sonic Wall, Checkpoint, Cisco Routers, and Bluecoat Device

Build and Installed Windows 2003/2008 Servers

Moved Back to Alabama so wife could attend to aging mother

01/10 – 04/11 (contract)

Honda Manufacturing Lincoln, Alabama

System Administrator/ IT Architect / PMP

Enhanced existing software for access to the facilities, thereby removing the need of supporting separate software’s

Designed and integrated a software and hardware application for electronic delivery of paperwork between shipping and receiving and the truck gate

Introduced the concept of using BIO-Metric access rather than PVC Cards and Card readers.

Showed that the inherent cost of the current solution in place was at a minimal of $140k a year for new badges and access cards, and the total cost since the inception of the current solution on a conservative count was at $1.3 million. The Bio -Metric would remove this cost completely

Administration of C-Cure 9000 Access Control Software and System for access into areas of the facility

Administered Call Record (Ubuntu Base call monitor system) and Pelco DVR System (64 Cameras with 4 Pelco DVR units)

Support End User’s within the SEI Department

Software analysis and development to reduce the cost of ownership of the network / software infrastructure

Analyze, Develop, Design new business models for cost reduction of infrastructure

Train end user’s on new software and hardware

Daily log’s and weekly reports in Excel Flow Charts showing progress of new and current projects

Use Microsoft Project for internal meetings with Sr. Executive management and stake holders

Contract Ended

10/02 – 12/09

Complete Computer Systems LLC Ashville, Alabama

CIO / PMP

Provide End to End Solutions, Engineering, and Implementation of client Infrastructure, ensuring cutting edge technologies are in place

Provide Documentation for Sr. Management / Company Owners / Board Members / Third Party Vendors, conveying all aspects of improvements accomplished and areas of continual improvement needed

Open VMS 6.1 for infinity servers

Installation, Configuration, and management of VMware and Hyper-V Servers

Installation, Configuration, and migration of W2K3 to W2k8

Use of Sniffer Pro and Snort during the Blaster Virus and other Various hacks

Use of the above tools to resolve Malware and IPS attacks

Provide support for planning and strategic efforts on Contracts with Client and Vendors

Oversee the day to day operations of the Company, focused on growth and residual's

Manage 19 installers in 5 states, to ensure all metrics are met too retain territory

Work Directly with Client relations, providing strategic outsourcing

Work directly with 3rd party Vendors and Hughes Network Systems to provide a end to end failover VPN terrestrial solution

Develop Client and vendor relationships, often times being the mediator in the negotiation of contractual agreements

Build analytic, and Ad-Hoc reports for meetings with Clients and vendors with focus on metric measurements

Analyze data, research information, provide solutions to ensure the continual vertical growth in the market place of the company.

Analysis of the companies budget and ensure that no additional expenditures or additional costs are inherited during projects that may incur a loss rather than a profit

ITIL best practices with Clients on Infrastructures

Directly interface with clients and third party vendors to set proper expectations on new initiatives

Build out Story Boards and create Backlogs during projects

Weekly meetings with stake holders and third party vendor’s to ascertain all new information for entry in to charts showing completion levels and new iterations to process

Company Closed

Working with Multiple contractors after Katrina struck, to provide mobile communications for Wal-Mart mobile pharmacies, within a 10 day period on 150 locations

Installed and configured new systems;

Ensured that systems were functioning properly within the network; provided technical support to work stations,

Installed new software for use within the company infrastructure as required by distributors and manufactures;

Implemented and supplied daily backups of servers;

Setup wireless infrastructures and ensured security was in place to prevent unauthorized use;

Ensured WAN/VPN was functional daily for remote users and added new users as needed;

Reviewed daily log reports of content filtering to ensure no unauthorized use was occurring

Designed/Maintained Web page for company upload as needed (Microsoft FrontPage)

Designed/Installed/Maintained existing and new LAN/WAN infrastructures

Ordered new equipment and installed/configured Routers, Servers, Operating Systems and Workstations

Set policies for Active Directory on Windows 2003 (added groups and users)

Set Terminal Services client connections for end user as needed

Assigned remote logon to infrastructure via VPN for troubleshooting

Installation and Configuration of Hyper-V / VMware

Knowledge Base

Ability to Manage Multiple OS environments from a SMB market to an Enterprise Scale

In depth knowledge of Windows Server Operating systems from 2000 thru 2008 R2,2012

Ability to Design, implement, and maintain a network infrastructure

Installation, configuration, implementation, migration, updating, patching

Maintaining Active Directory users and GPO’s

Setting Schemas to mirror across the Domain for failover purposes

Ability to install and configure NAS and SAN for storage solutions

RedHat, Ubuntu, Fedora, installation and configuration either stand alone or in a virtual setting

Proficient with disk striping or Raid Array configurations for storage or mirroring

Using Network monitoring tools for troubleshooting issues within the LAN/WAN or applications

Ability to install, setup, maintain, and use IP-monitor, CA-Spectrum, CA-EHealth, CA- Virtual Assurance, TLeaf, Aspect, Insight, CA-Service Desk, Sys-Edge, Tivoli, BigFix Administration, Installation, and integration

Use of Hyper-V for virtual servers V-Sphere 5.0, VM-ware / VM-Vue/ ESX-ESXi.

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