Customer Service Manager

Rebecca Dionne

** ******** ******, ***** ** ***** 603-***-**** *********@*****.***

Professional Summary

Finance professional with over 37 years’ experience as well as managerial experience, who exceeds at delivering exceptional service to customers, as well as fellow team members. Highly organized and efficient multitasking abilities.

Education

CONANT HIGH SCHOOL, DIPLOMA 1978

Skills & Abilities

MANAGEMENT

Head Teller at TD Bank. Conducted monthly meetings and employee reviews. Handled staff scheduling, researched monetary loses and rectified them. Maintained accurate daily ATM and vault balances. Organized and maintained goals to meet audit standards.

LEADERSHIP

Peterborough Savings Bank, Employee of the Year - 1996

Received reward for regional most credit card sales – TD Bank.

Jaffrey Branch received multiple acknowledgements for audit accuracies.

COMMUNICATION

Ability to communicate well with fellow employees to work in a good team atmosphere. Communication skills in handling customers to resolve issues, educate, and handle every day occurrences.

Experience

ASSISTANT CREDIT MANAGER

BELLETETES, JAFFREY NH OCTOBER 2015 – CURRENT

Accounts receivable department for nine locations. Process payments to customers’ accounts. Handle sales tax reporting, credit reference requests, and returned checks issues. Run statements in excess of 5,000 per month. Customer phone inquiries and requests. Handling numerous reports, daily, weekly, monthly basis to insure customers’ accounts are accurate and billing is ready to proceed.

HEAD TELLER TD BANK, JAFFREY NH OCTOBER 1997 – OCTOBER 2015

Ensured accurate teller drawer counts, conducted customer banking transactions, continued advanced training with staff. Reported directly to branch manager. Oversaw vault, ATM, teller monetary accuracies. Handle customers’ inquiries and requests. Oversaw teller line daily operations for smooth

Team atmosphere.

OPERATIONS SUPERVISOR PETERBOROUGH SAVINGS BANK, NH AUGUST 1978 – SEPTEMBER 1997

Ran branch daily operations. Balanced General Ledger,

Supervisor department of 11-15 employees

Duties varied with handling of several areas

Won numerous awards for team player, accuracy and department performance.

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