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Technical Support Microsoft Office

Location:
Johannesburg, GP, South Africa
Posted:
November 29, 2017

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Resume:

CURRICULUM VITAE

OF

JUSTICE THUSOYAONE SEOCHWARENG

1. PERSONAL INFORMATION

Surname : Seochwareng

First Names : Justice Thusoyaone

Gender : Male

Race : African

Nationality : South African

Date of Birth : 1970/03/21

Identity Number : 700**********

Marital Status : Married

Dependants : 03

Church : UCCSA

Postal Address : 7214

Cosmos Close

Unit 15

Residential Address : 7214 Cosmos Close

Unit 15

Mmabatho

2735

Contact Numbers : 072-***-****

Email Address : ac3iux@r.postjobfree.com

Driver’s Licence : Code EB

2. EDUCATIONAL QUALIFICATION

School : Kebalepile High School

Highest Std Passed : Std 10/Grade 12

Year Obtained : 1989

Subjects Passed : Setswana, English, Afrikaans

Mathematics

Biology

Physical Science

3. TERTIARY QUALIFICATION

Institution : Mmabatho Manpower Technical College

(Now Taletso technical College)

N1 – N4 : Electronics/Electrical

: Engineering Light Current

N1: Subjects Passed : Mathematics

Engineering Science

Radio and Television Theory

Engineering Science

N2: Subjects Passed : Mathematics

Radio and Television Theory

Industrial Electronics

Engineering Science

N3: Subjects Passed : Mathematics

Industrial Electronics

Electro technics

N4: Subjects Passed : Industrial Electronics

Engineering Science

Digital Electronics

Mathematics

Electro Technics

ADDITIONAL INFO

Nominated best student in digital electronics in 1991 for designing mother boards using a

PCB (Printed Circuit Board) to design FM radios, Intercoms & door alarms & fault finding on mother boards of (Colour TV & Monochrome TV), & all electronic circuits using block diagrams, Circuit diagrams, Digital multimeter, Micro-scope & Oscilloscope's . I was part of the team nominated by Telkom to update/do Data Capturing on upgrading DP’s, SDC, up to exchanges in Bloemfontein, Kimberley & Mmabatho area to keep records up to date. I am a member of "Matlo go sha mabapi man's forum in Mmabatho unit 15 and member of UCCSA Church.

During World Cup 2010, took part on monitoring of 3G dedicated lines on Video Wall on all the Stadiums for Neighboring African Continents & other Countries to be able to view HD (High Definition) Television and also communicate with ease using the latest mobile Technology(Android Technology + 3G Network(Which is a standard for Wireless Telephone, Internet, Video and Mobile TV) and also Spectators at the Stadiums to use their Cell phones without having traffic/network congestion problems i.e. Communicate using Skype/Video Conference and accessing the Internet easily. Also worked hand in hand with TFMC Electricians & ESKOM Electricians monitoring power on standby Generators at all mini exchanges installed at the Stadiums to avoid load shedding and that produced a flawless 2010 Soccer World Cup in South Africa.

4. COMPETENCIES:

Knowledge : Installation & maintenance of ISDN (Integrated Service Digital Network) basic rate & connection of data lines to SABC Hybrid System(Mixing of Analogue + Digital Signals) for Radio / TV live outside broadcasting on Soccer Matches/ Opening Of Parliament, Installation of Data Lines to Speed Points & Banks ATM's i.e. (FNB, ABSA, STANDARD BANK), Installation of ADSL Routers orders and Maintenance on ADSL faults for clients to access fastest Internet and also use phone on same line i.e VoIP whilst on Internet + Installation & maintenance of public telephones. Using ADVANTEX Logging on using MS Portal to Log onto a faults/ADSL order + testing and Clearing. Wiring ADSL at Unmanned Exchanges i.e. Wiring from EN to DSLAM PORT and from DSLAM EN to Strip/Line

Understanding :( Wi-Fi) Wireless Networking Standards, 2, 4 Frequencies Communication Channels and Wireless Encryption Methods i.e. WEP, WPA, WPA2

RESIDENTIAL TELEPHONE LINES (LAND LINES):

Installation & maintenance on SOR18 (open wires route) at farms, DECT (Digital Cordless Telephone System), installation of outdoor extensions and normal land lines/Excons for residents wiring from exchange up to the client or on business(Corporate Clients)

CORPORATE BUSINESS

PABX’s: Installation + Operating & system configuration on Jupiter system, Siemens PABX, Saturn PABX system, DPS system for corporate clients & network layout.

Knowledge of : Access Network, Metro-Ethernet Technology, Mobile Network, Switching Technology, Transmission Technology, Wholesale Products & Services, Sales & Marketing of Telkom Products, VoIP(Voice over Internet Protocol) on PABX’s

TECHNICAL COMPITENCIES (A+ AND NETWORKING/N+)

Technical knowledge of TCP/IP Structure (Transmission Control Protocol/Internet Protocol Suite) which is the most popular network protocol in use today,

Network Topologies i.e. Bus, Star, Ring, Mesh and Hybrid,

Network Connectivity Devices: Hubs, Network Interface Cards (NIC), DHCP Servers, Basic Firewall, Switches and Routers,

Common Network Cables Used in Networking + their Connectors i.e. Coaxial cable (uses BNC connectors), STP cable (uses RJ-45 connectors, UTP cable (Category 5/5e & Category 6) uses RJ-45 connectors, and Fiber Optic Cable (uses ST, SC and LC connectors), Phone lines uses RJ-11 connectors.

Knowledge of Personal Computers (PC) and Peripherals (Printers, Scanners and Telephones).

Knowledge of Desktop applications: (MS Office, Outlook, etc.), OS (Operating Systems) i.e. Windows XP, Windows Vista and Windows 7, Hardware and Networking Concepts.

Understanding of Networking and Domain functionality(which is a Server based Network) i.e. it manages user accounts & Security for the network, Installation and Configuration of SOHO (Small Office, Home Office) Networks, Wi-Fi Networks, Wireless Access Point(WAP) and Wireless Routers.

Understanding Common Security Protocols used for 802.11/Wireless Networking i.e. WEP (Wired Equivalency Protocol), WPA (Wi-Fi Protected Access) and WPA2 > WPA uses TKIP (Temporal Key Integrity per-packet key) and WPA2 uses AES (Advanced Encryption Standard).

Knowledge of different 802.3/Wired Network Standards and Wireless Network/802.11 Standards i.e. 802.11a, 802.11b, 802.11g, and 802.11n > 802.11n which is backward compatible with both 802.11b and 802.11g.

Knowledge of different Types of Broadband or Internet Connections available i.e. Dial-up (Normal/Old Telephone service),

DSL (Digital Subscriber Line) which shares phone wires with voice service,

Cable (Which is an Inexpensive Broadband Internet Access method with wide availability, ISDN (Intergraded Services Digital Network),

Fiber which is incredibly fast,

Cellular(Supported by Cell Phone Providers) It uses 2 major cell standards i.e. GSM(Global System for Mobile Communications) which is most popular and CDMA(Code Division Multiple Access), WiMAX/4G Technology which is not backward compatible with 3G,

Satellite (Which is great for Rural Areas without cabled broadband methods)

Understanding of fixed lines and mobile communication technologies e.g. Cellular, 3G, DSL and LTE.

Monitoring, Evaluating and Troubleshooting IT Software and Systems:

To check whether the necessary Software is installed on users PC’s i.e. (Anti-Virus, Patches, Users necessary Applications and Software). Provide support and maintain Security and Anti-Virus applications within Desktop environment. Monitoring the LAN and WAN to ensure business continuity and production

5. MCO'S (MOBILE COMMUNICATIONS OPERATING NETWORKS

FAULT MANAGEMENT ON MOBILE NETWORKS : i.e. VODACOM, MTN, CELL C, Neotel And Telkom Mobile (8.ta); working at the NBSC (National Business Solution Center) at Wholesale Service Operations or Telkom Interconnect Service Desk(ISD) in Centurion on fault management of Cell phones / MCO's(Mobile Communication Operating Networks) i.e. working as a middle man/Network Support Controller between Transmission techs of (Vodacom, MTN,Cell C & Neotel ) & Telkom transmission techs / Telkom mobile (8.ta) techs who worked on Microwave Dishes & Transmission Towers, Accepting Trouble Ticket / Fault, Perform tests using Element Manager + Captured test

Results, Analyze test results and Circuit History. Correlate Trouble Ticket to Network Failures + Correlate Trouble Ticket to Planned Work, Take ownership of Trouble Ticket and Events by prioritizing, managing / tracking and updating fault activity from the beginning of fault report till it clears / client is happy using performance & SLA(Service Level Agreement) management systems i.e. Liaising,updating & escalating fault as per SLA & KPI requirements if there is no fault progress through procedural hierarchy from Specialists up to Senior Managers on all ISDN PRI, MARTIS, 3G(3rd Generation Network), New Generation Network, Vodacom, MTN, Cell C, Neotel Faults, Charging payments on MCO’s if there is unnecessary Callouts according to SLA & KPI agreements, Network layout & procedures and Using UNIBASE to clear off Mobile Networks Faults.

SKILLS

Analytical, Problem solving, Interpersonal, Planning & Coordinating Techniques and Quality

awareness, Communication (oral &written), Testing, Telephone etiquette & Time

management.

ATTITUDE

Customer Focused, Responsible, Diplomatic, Respect, Responsible, Proactive, Performance

driven, Team player, Leaving the Chart Values / Values Aligned with Telkom Values(CHART)

6. APPLICABLE COURSE

Sales and Marketing > Quality Customer Focus Switching Catalog- PRONTO

DECT Catalog: Alcatel A9500 DECT System

Fundamentals Catalog: A, B, C- Course (Teltra / Tegop)

Business Systems Catalog > PABX's - Jupiter Systems, Siemens PABX and DPS systems

ISDN Catalog > ISDN - Outdoors Application & Basic Rate

Copper Cable Catalog > Basic cable jointing: For Fitter /Faults man

Smartforce Web Qualifications

A+ 702 Technical support: Networking support

A+ 701 Technical support: PC configuration 1

A+ 701 Technical support: PC configuration 2

A+ 701 Technical support: PC Diagnostics & Repair

Microsoft Office 2000: Beginning Excel

IP Networks > IP: Voice Over IP (Voice Over Internet Protocols) and Telkom Mobile: Technology Overview

Transmission: Introduction: Digital Principles, Network Surveillance > Surveillance – DPAM {Ver.3}

Non-Technical WEB Qualifications > BCM Awareness for Operational Levels

Fundamentals Catalog > Electricity & Electronics Principles

National Technical/ Engineering Certificate > Electronics / Electrical Engineering (Light Current) National Certificate (N4)

NOSA (National Occupational Safety Association Certification)

Safety, Health & Environment Catalog > First Aid Certificate Level 1, Emergency Preparedness & Response Committee

Advanced Driving Certificate

SECURITY & COMMUNICATION WAREHOUSE TRAINING ACADEMY

Certification of achievement:

AUTOMATION: Accredited Installer / Automation of Garage Doors, Boom Gates and Sliding Gates Motors

CCTV: Basic CCTV Electronics, Introduction to CCTV, Sales & Marketing Techniques on CCTV Products & Consumables

7. COMPUTER LITERACY

TELKOM VIRTUAL CAMPUS

Certificate of achievement from Telkom Virtual Campus i.e.

A+ 702 Technical support: Networking support

A+ 701 Technical support: PC configuration 1

A+ 701 Technical support: PC configuration 2

A+ 701 Technical support: PC Diagnostics & Repair

Microsoft Office 2000: Beginning Excel

IP: Voice over IP (Voice over internet Protocols)

TORQUE IT (Technology Skills Factory) PRETORIA

I have recognition of training letters from TORQUE IT, as I was studying

Comp TIA A+: A + Essentials- 220-801 Certification

Comp TIA A+: A+ IT Technician - 220- 802 Certification

Comp TIA Network + N10-00S Certification

I am still preparing to take / write international examinations, to be CompTIA A+ Certified Technician and CompTIA Network + Certified Technician or Certified CompTIA A+ & CompTIA N+ (Networking) Technician study in Progress

HOBBIES AND INTEREST

Playing Soccer and Table Tennis

Always interested in knowledge of latest Technologies and Social Networks

Reading inspiring books i.e. Long walk to Freedom of our Icon Nelson Mandela

Interested in taking part / being a Team Player in every new Developments in a company, which leads to advanced Technology towards the next Generation.

8. WORK EXPERIENCE

PREVIOUS EMPLOYERS: TELKOMSA

JOB TITLE : Technical officer then converted to network support Controller

PERIOD : From Feb 1992 till April 2013

PREVIOUS EMPLOYER: LA CABLES

JOB TITLE : Technical officer (ADSL INSTALLATIONS AND

FAULTS/REPAIRS WORKED AS A CONTRACTOR)

PERIOD : From July 2015 till September 2015

PREVIOUS EMPLOYER: SK TELECOMS

JOB TITLE : Technical officer (ADSL INSTALLATIONS AND

FAULTS/REPAIRS WORKED AS A CONTRACTOR)

PERIOD : From October 2015 till January 2016

PREVIOUS EMPLOYER: TELKOM

JOB TITLE : Technical officer (ADSL INSATALLATIONS AND

FAULTS/REPAIRS WORKED AS TELKOM CONTRACTOR)

PERIOD : From January to February 2016

PREVIOUS EMPLOYER: TELKOM ADSL DTAC ANALYSIS AND TESTING CENTER

JOB TITLE : ADSL ANALYSIS Technical officer (Testing ADSL Faults,

Clearing and Faults dispatch to technicians)

PERIOD : From March to April 2016

9. REFERNCES

Name : Alfred Kubyane

Position : Manager (ADSL TEST CENTER)

Company : Telkom SA

Tel : 011-*******

Name : Henry Seochwareng

Position : Project Manager

Company : Telkom SA

Tel : 082-****-***

Name : Thalita Gabe

Position : Nursing Sister

Company : Bophelong/Mahikeng Provincial Hospital

Tel : 082*******



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