Nikielle Daise
Brooklyn, Ny 11221
Home Phone: 347-***-****
ac3ir7@r.postjobfree.com
OBJECTIVE
To facilitate the needs of a senior group of executives by providing administrative and customer service support in a complex team environment. EXPERIENCE
Broadway Employment, NY NY
Customer Service, 2010 - 2017
Responsible for screening clients.
Operated multi line phone systems Scheduled /booked airline flights for clients. Provided customer service
Handled administrative duties /assured client registration /filing operating multi line phone systems
Coordinated and gathered pertinent data for clients Verizon, Bronx NY
Assistant Technician / Admin Coordinator, 2002 - 2004 Assisted Field technician .
Safeguard company equipment. Assisted technicians with daily work orders. Fill in for senior administrator / preparing morning line ups for employees Maintain vacation and over time list
Responsible for maintaining administrative records for employees Read and interpret work orders
Conducted quality service calls to customers
Two n One Dust Pest Control
Liaison between customers and front desk
Monitor compliance between city and state regulatory agencies Assisted customers with issues questions and concerns / customer service Created Situation, Memo, and Agreement Reports
Promoted awareness of discounted rates and services The Guggenheim Museum, NY NY
Customer Service /Switchboard Operator, 1998 - 2001 Arranged events for corporate members through Human Resource Dept. Assisted in curatorial department with administrative duties Coordinated shipping and updated inventory list
Provided information on special events and programs Billing for special events through Human Resources Dept. Operated switchboard
Locked
Locked
The Murray Hill Center, NY NY
Focus Group Coordinator, 1997 - 2000
Coordinated focus groups on consumer, medical,and professional topics Report to recruiting manager on dispositions current topics Assisted employees in expansion of data base
Provided customer service and administrative support OFFICE SKILLS
• Administration. Back and Front Office Operations. Customer Relations. Client Scheduling. Billing. Office Management. Leadership. Planning / Scheduling. Scheduling Staff. Call Monitoring. Critical Thinking. Training and Development. Teamwork.
EDUCATION
Medgar Evers, Brooklyn Ny
Business Management, Minor: Health Management, 2011 Business Management - Bachelors Degree
SKILLS
• Microsoft Word, Excel