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Customer Service Human Resource

Kings County, New York, United States
November 28, 2017

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Nikielle Daise

*** ********** ***, **

Brooklyn, Ny 11221

Home Phone: 347-***-****


To facilitate the needs of a senior group of executives by providing administrative and customer service support in a complex team environment. EXPERIENCE

Broadway Employment, NY NY

Customer Service, 2010 - 2017

Responsible for screening clients.

Operated multi line phone systems Scheduled /booked airline flights for clients. Provided customer service

Handled administrative duties /assured client registration /filing operating multi line phone systems

Coordinated and gathered pertinent data for clients Verizon, Bronx NY

Assistant Technician / Admin Coordinator, 2002 - 2004 Assisted Field technician .

Safeguard company equipment. Assisted technicians with daily work orders. Fill in for senior administrator / preparing morning line ups for employees Maintain vacation and over time list

Responsible for maintaining administrative records for employees Read and interpret work orders

Conducted quality service calls to customers

Two n One Dust Pest Control

Liaison between customers and front desk

Monitor compliance between city and state regulatory agencies Assisted customers with issues questions and concerns / customer service Created Situation, Memo, and Agreement Reports

Promoted awareness of discounted rates and services The Guggenheim Museum, NY NY

Customer Service /Switchboard Operator, 1998 - 2001 Arranged events for corporate members through Human Resource Dept. Assisted in curatorial department with administrative duties Coordinated shipping and updated inventory list

Provided information on special events and programs Billing for special events through Human Resources Dept. Operated switchboard



The Murray Hill Center, NY NY

Focus Group Coordinator, 1997 - 2000

Coordinated focus groups on consumer, medical,and professional topics Report to recruiting manager on dispositions current topics Assisted employees in expansion of data base

Provided customer service and administrative support OFFICE SKILLS

• Administration. Back and Front Office Operations. Customer Relations. Client Scheduling. Billing. Office Management. Leadership. Planning / Scheduling. Scheduling Staff. Call Monitoring. Critical Thinking. Training and Development. Teamwork.


Medgar Evers, Brooklyn Ny

Business Management, Minor: Health Management, 2011 Business Management - Bachelors Degree


• Microsoft Word, Excel

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